Ordered 2 fingerlings, they took the money the next day, but no delivery. I emailed multiple times and left voicemails. Not the email bounces back, the website is down and the voicemail is full.
I placed an order online for a fingerling puppet on November 11. I contacted them several times looking for the status of my order number 6285. I never received a response & now their phone number is disconnected and the email address comes back invalid. I am out $20.00, which isn’t much, but I am on a Social Security fixed income, so this effects my life a little more than the usual person. It was a Christmas gift, so I have a very disappointed granddaughter.
On or about Nov 5, 2017 I ordered a baby fingerling monkey from east coast deals outlet. The order was placed online. They received the money but I never received the toy. I've emailed them about this but they've never answered. I Don't appreciate being taken like this, I'm not rich. I'm on a fixed income.
On November 6, 2017 I ordered 6 fingerling monkeys for stocking stuffers. The company took the money ($89.95) from my account and did not send the merchandise.
I cannot contact this company through their email address. It was only after trying to contact this company that I found out that there were others in the same boat as I am.
I don't order much off the internetand now I won't be ordering anything else. This company advertised on Facebook. How many others were duped?
On 12/3 I ordered a solar robot kit off of a site on facebook. It was paid for in the amount of $42.59. I did not receive a tracking number so began trying to contact the company via email. The website says " we'll be back soon. Currently unavailable"
Phone number given says " Google subscriber you called is unavailable"
I have a copy of the confirmation of the order #8127 which says, Thank you for ordering, we are getting it ready to ship and will notify when sent. Still nothing.
Frustrated!! I hold facebook responsible too, as they obviously have not checked out these companies.
Now, on facebook the company "smart kids only" is selling the same item. Not sure if the same company. No mention is given.
I ordered a Fingerling through EAST COAST DEALS OUTLET which I saw ADVERTISED ON FACEBOOK. This was on NOVEMBER 3, 2017 and I never received thr Fingerling. Additionally, if I try to email the company, the emails bounce back to me as undeliverable.
I ordered three fingerling monkeys from them. They charged my credit card and then two months later they arrived and were fake. After opening I saw they were fake. I tried to contact them and so did my credit card and they did not reply to either one of us. When I went back to their site it was shut down. I want my money back and they not be allowed to offer the real ones and then they are fake when you get them.
I ordered two fingerling toys from this company on November 20, 2017. I received an e-mail response from the company and my bank was charged in the amount of 33.92. As of 12- 22-17 i have still not received any merchandise. I tried reaching the company by Phone to no avail. I also looked the company up on the internet and have seen multiple complaints about this company and feel now that I am just another victim of this companies scam.
I believe they should be held accountable if they can be found.
I ordered 6 Fingerlings from their on line web site on 11-13-17. I got an instand order confirmation but have heard nothing from them since. I have also emailed them several times. The last time I emailed them it came back as an invalid email. Their on line website is also supposedly temporarily unavailable
iI ordered 3 fingerling monkeys at a cost of79.80 i cannot get in touch with them .i have called and they are always unavaliablethey collected their moneyon11/13.i think i have been scammed.
I bought a blue baby fingerling monkey toy from east coast deals outlet on november 18, 2017. Their website is down and unreachable and has been for some time.
I see from the Yscam website that i'm not the only customer who has been cheated out of both my money and the toy. It's a shame that this is happening to us at this time of the year. It appears a lot of people were depending on this company to fulfill christmas gift wishes. :(
If this is indeed a fraud And not just a supply chain issue due to high demand), i hope this company is fully prosecuted and that everyone involved gets their money refunded, including me.
If there are news stations and/or government agencies investigating this company, i will gladly provide any additional information and support i have My order number and the amount of the purchase). Thank you in advance for any help you can give those of us affected by this business.
I ordered a pink monkey Fingerling toy from East Coast Deals Outlet on 11/19/17 at a cost of $19.99. After several weeks with no product received, I emailed the company using to provided email address on my confirmation email. The email bounced right back to me as undeliverable. When I attempted to go to the company’s website, it too was down. So now they have my money and I have no way of reaching anyone.
Once it arrived damaged and not the quality I expected, I tried to email them but got a message back saying they were not available. There is no phone number nor a way to email them. I ordered through paypal so I might be able to get reimbursed through them.
Purchased 2 fingerlings for $35.90. Ordered accepted and confirmed. When I did not receive anything or a response I contacted them by email and they responded they were working on order and I would be notified and given a tracking number. When I did not get any response I tried to notify them again only to find the website was down and now the email address undeliverable. On their page if suggested Shopify to be contacted if you are the owner, but I contacted them anyway. Only to be told they are not responsible for the acts of yhe companies that advertise on their site.
Saw a add for 2 fingerlings for $39 so I ordered them on 11/17/ 2017 they took the money out next day and said on order they would send a email when they sent it never received email and could not reach them
Ordered in October as advertised as "Authentic" Fingerling Purple Monkey (Mia). Supposed to interact with you (40 actions); however this one has only a little button on the top which makes a monkey noise.
After looking into the Authentic Fingerlings there shoudl be a on-off switch, this one has none. Packaging however was copied exactly as the Authentic. I have called them, got no response; and emailed - no response either.
I purchased a christmas item from east coat deals outlet, on 11/0612017. it was called a fingerling momkey toy. cost 17.95 i was thrilled i was able to get this item for my great grand daughter for xmas. they said the item was in stock. the order number was 4931. they thanked me for my order, confirmed the order fullfilled on 11/29/2017. told me that updates would be sent to my email at [email protected].
they had a phone number that you could reach them at 1-352-470-0593 i called this numerous times with the answering machine saying that i reached a google subscriper that is not available and to leave a message. that i did over and over with no call backs from them. they said if we needed to contact them to use this phone number or to email them at [email protected]. i never head from anyone on the order i placed.
Ordered 2 fingerling monkeys and company never responded to any iquries regarding status of order. After 3 months items were delivered. Counterfit and crappily made. They are a total disappointment and company has disappeared. Website down and no way to contact anyone. Close to $40 gone. And no way to replace items
Ordered the fingerling Monkey on live on Nov 7,2017 on Nov 20, 2017 I emailed the company as to where products is as they had taken money from my account.... and have not yet heard back from them, no product recevied as of this daet 12-14-17. Lesson learned, would like to have refund if this is even an option
On November 8th of 2017 I ordered a fingerling Mia monkey (order #5596) and haven't received the order but my credit card paid them on November 8. I have sent them 2 emails inquiring about my order and have not received any kind of response from them.
The first email I sent on the same day I ordered (the 8th) asking if the order would be here by Christmas--no response. The second email I sent on November 27th and still no response.
Now when I go to the web site it comes up that it is down right no and will be back.
I will be contacting my credit card company to see what resourses I have to try to get my money back.
I ordered a "Fingerling" for my granddaughter on 10/30/17, my credit card was charged, we never received the item. Website is and has been down for months with no means to receive the product or the refund.
Placed order for Fingerling Monkey on November 20,2017 Have not received Order! Unsuccessful contact by phone! My credit card has been charged by East Coast Deals I plan to report as Fraud
I ordered 3 fingerlings monkeys. They got their money. But didn't send merchandise I ordered. I have sent emails and left messages on machine. No response from them
I ordered 2 fingerlings on Novemeber 17th, my credit card was billed for them. I have never recieved them!! I have sent numerous emails with no response from them. When you got to their website now it says the site is temporarily down and will return soon!!
I will never again turst ordering anything online!!! I want to know how to get my money back!!!
The beginning of November I ordered my daughter a Fingerling for Xmas.. I have emailed them 3 times there is no contact phone number they took the money and now I am out 20 bucks and a toy for my daughter for xmas.
Ordered 3 fingering monkey toys on Nov3,17. They said they were in stock,charged my debit card instantly. I called,emailed,wrote a letter, I haven't heard a word.Now the website is unavailable. I should of known better than to use my debit card !
Ordered the monkeys November 1 took the money out of my account contacted them they didn’t respond they said they were shipped I tracked it they’re stuck in China I never got my monkeys I never got my money the first time in my life I’ve been scammed ashamed
I order two fingerling monkeys a blue and pink one on Nov. 16 for $15.96 a pieces I pay a total of $31.92 on my Master card I never recieved them I sent them two email never heard from them I went on the store and got a message it was down. There was never a tracking number I guess I should of know better when they didn't have paypal
On November 4, 2017,I ordered 3 fingerling monkeys for my granddaughters, for there Christmas gifts ,east coast deals outlet, took the money out of my account, but I never got a tracking number ,or any answers to my emails or answer to any calls I made.Order number 4442, for 53$ I asked for a refund to by email no reply. Thanks .
I purchased a fingerling for my granddaughter for Chrstmas on November 20, 2017 and received a confirmation email. I have tried to email the company as I have not received my item. When I went to their website, it is no longer available. This place is a total SCAM! Buyer beware and save your money to purchase from a reputable company.
I ordered a Fingerling monkey on November 16... no communication since then... said they received the order... they have my money... and I have no merchandise and they will not respond to correspondence and their site is now down.
I ordered 2 fingerling monkeys from this website on 11/17! The items never shipped! I have tried to call about 15 times, sent about 5 emails and I have not got any type of response back! They charged me $35.91 on 11/17 and I will probably never get that money back! Now when I go to the website, it’s gone!
East Coast Deals Outlet I ordered four Fingerlings on November 1 and they took the money out on the 2nd. I have also sent three emails regarding this purchase. I will file a dispute with my bank to hopefully recover my money. They got $53.85 from me and no merchandise. This makes me mad and if I was on the east coast I would hunt her down. I do work but work hard for my money. The sad part is that two people from work each order the set of six and haven't heard and each of them got taken for $86.00.
iI ORDERED AND PAID FOR ON nOV 1ST A fINGERLING MONKEY FOR MY GRANDSON. i HAVE NEVER RECIEVED THIS ITEM. i HAVE CALLED THE BUSINESS OWNER SEVERAL TIMES AND EMAILED HER. sHE NEVER RESPONDED, HER NAME IS SHARON. wENT ON THE SITE THIS MORNING ONLY TO FIND THE SITE NO LONGER EXISTS.
I order two fingerling monkeys from East Coast Deals Outlet on 11/2/17. The money was immediately posted on my credit card. After weeks of waiting, unanswered phone calls and e-mails, I filed a complaint earlier this week with the Florida BBB. Waiting to hear back from them. However, the monkeys arrived today from China and are counterfeit. Have to figure out my plan of action. Ironically, there web site is down.
On November 9,2017 saw an ad on facebook about finger monkeys, went to site and placed an order that same day using my credit card reference #55310209T2DE93GX0 To East Coast Deals Outlet 03524700593 in the amount of $17.95.
As of Dec.8th, I have not received this order plus never heard from them. Went to there site in it states We'll be back soon. Would appreciate my order or my money back please, thank you!
Purchased a Fingerling for $19.95. The money came out of my account but product never came. I could not reach the company. I called my bank and filed a dispute form so I can receive my money back. I hope this company is caught.
I placed an order for two fingerling monkeys on October 27 at 11:11 AM and my order was shipped to a different address in Miami Florida and received on November 28 at 4:05 PM. My shipping address for the order is in Erie Pennsylvania I have had no response from all communications with these companies. They have my money they have my product, and I have received nothing in return.
On Nov 20, 2017 I purchased (1) fingerling and got an e0-mail that said they would notify when shipped. Took the money, never shipped. Three e-mails and I have never gotten a response of any kind. I see today 12/7/2017 that their web site is down.
I ordered 5 fingerling monkeys from east coast deals outlet also known as queenofpearlsoutlet an never received my order but they sure took my money fast.I tried calling the number I guess its as fake as the website because its a Google phone number an nobody ever answers I sent messages which go unanswered an the tracking order number doesn't work
I ordered A fingerlings baby monkey from them on November 3rd, they got paid on November 8th but I never got my fingerlings. I sent 3 emails and never got a answer to any of them. Now when I get on my email it show a message that their web page is currently unavailable.
In early November I ordered a fingerling monkey. Received a confirmation of my order. That was it! I emailed customer service got no response. I called the number listed and got a voicemail. Left a message and got no response.
I bought 2 fingerlings from this site... received a confirmation email and nothing else. I have emailed them twice with no response. $40 lost and 2 sad kids for Christmas.
East Coast Deals Outlet Reviews
I ordered two fingerlings on 11/10/2017 and did not recieve them. payment was taken from my credit card on same day
Ordered 2 fingerlings, they took the money the next day, but no delivery. I emailed multiple times and left voicemails. Not the email bounces back, the website is down and the voicemail is full.
I placed an order online for a fingerling puppet on November 11. I contacted them several times looking for the status of my order number 6285. I never received a response & now their phone number is disconnected and the email address comes back invalid. I am out $20.00, which isn’t much, but I am on a Social Security fixed income, so this effects my life a little more than the usual person. It was a Christmas gift, so I have a very disappointed granddaughter.
I ordered a finger toy early november 2017 the money was taken from my account but never seen my order! I emailed them 3 times but no response.
Ordered 2 finger monkeys on 11/20/17. I received notice that they received my order, but nothing after that.
Their internet site is not working or email.
Maggie Newton
On or about Nov 5, 2017 I ordered a baby fingerling monkey from east coast deals outlet. The order was placed online. They received the money but I never received the toy. I've emailed them about this but they've never answered. I Don't appreciate being taken like this, I'm not rich. I'm on a fixed income.
On November 6, 2017 I ordered 6 fingerling monkeys for stocking stuffers. The company took the money ($89.95) from my account and did not send the merchandise.
I cannot contact this company through their email address. It was only after trying to contact this company that I found out that there were others in the same boat as I am.
I don't order much off the internetand now I won't be ordering anything else. This company advertised on Facebook. How many others were duped?
On 12/3 I ordered a solar robot kit off of a site on facebook. It was paid for in the amount of $42.59. I did not receive a tracking number so began trying to contact the company via email. The website says " we'll be back soon. Currently unavailable"
Phone number given says " Google subscriber you called is unavailable"
I have a copy of the confirmation of the order #8127 which says, Thank you for ordering, we are getting it ready to ship and will notify when sent. Still nothing.
Frustrated!! I hold facebook responsible too, as they obviously have not checked out these companies.
Now, on facebook the company "smart kids only" is selling the same item. Not sure if the same company. No mention is given.
I am not ok with this treatment.
I ordered a Fingerling through EAST COAST DEALS OUTLET which I saw ADVERTISED ON FACEBOOK. This was on NOVEMBER 3, 2017 and I never received thr Fingerling. Additionally, if I try to email the company, the emails bounce back to me as undeliverable.
I ordered three fingerling monkeys from them. They charged my credit card and then two months later they arrived and were fake. After opening I saw they were fake. I tried to contact them and so did my credit card and they did not reply to either one of us. When I went back to their site it was shut down. I want my money back and they not be allowed to offer the real ones and then they are fake when you get them.
Took the money out of my account on November 15, 2017, never received the product.
I ordered two fingerling toys from this company on November 20, 2017. I received an e-mail response from the company and my bank was charged in the amount of 33.92. As of 12- 22-17 i have still not received any merchandise. I tried reaching the company by Phone to no avail. I also looked the company up on the internet and have seen multiple complaints about this company and feel now that I am just another victim of this companies scam.
I believe they should be held accountable if they can be found.
I ordered 6 Fingerlings from their on line web site on 11-13-17. I got an instand order confirmation but have heard nothing from them since. I have also emailed them several times. The last time I emailed them it came back as an invalid email. Their on line website is also supposedly temporarily unavailable
iI ordered 3 fingerling monkeys at a cost of79.80 i cannot get in touch with them .i have called and they are always unavaliablethey collected their moneyon11/13.i think i have been scammed.
I called them 2 times. Left message about never receiving item and charged for it. They never called me back. Ordered on 11/4/17
I bought a blue baby fingerling monkey toy from east coast deals outlet on november 18, 2017. Their website is down and unreachable and has been for some time.
I see from the Yscam website that i'm not the only customer who has been cheated out of both my money and the toy. It's a shame that this is happening to us at this time of the year. It appears a lot of people were depending on this company to fulfill christmas gift wishes. :(
If this is indeed a fraud And not just a supply chain issue due to high demand), i hope this company is fully prosecuted and that everyone involved gets their money refunded, including me.
If there are news stations and/or government agencies investigating this company, i will gladly provide any additional information and support i have My order number and the amount of the purchase). Thank you in advance for any help you can give those of us affected by this business.
I ordered a pink monkey Fingerling toy from East Coast Deals Outlet on 11/19/17 at a cost of $19.99. After several weeks with no product received, I emailed the company using to provided email address on my confirmation email. The email bounced right back to me as undeliverable. When I attempted to go to the company’s website, it too was down. So now they have my money and I have no way of reaching anyone.
Once it arrived damaged and not the quality I expected, I tried to email them but got a message back saying they were not available. There is no phone number nor a way to email them. I ordered through paypal so I might be able to get reimbursed through them.
Thank you in advance,
Margaret Betaudier
Napanoch, NY 12458
Purchased 2 fingerlings for $35.90. Ordered accepted and confirmed. When I did not receive anything or a response I contacted them by email and they responded they were working on order and I would be notified and given a tracking number. When I did not get any response I tried to notify them again only to find the website was down and now the email address undeliverable. On their page if suggested Shopify to be contacted if you are the owner, but I contacted them anyway. Only to be told they are not responsible for the acts of yhe companies that advertise on their site.
Saw a add for 2 fingerlings for $39 so I ordered them on 11/17/ 2017 they took the money out next day and said on order they would send a email when they sent it never received email and could not reach them
Ordered in October as advertised as "Authentic" Fingerling Purple Monkey (Mia). Supposed to interact with you (40 actions); however this one has only a little button on the top which makes a monkey noise.
After looking into the Authentic Fingerlings there shoudl be a on-off switch, this one has none. Packaging however was copied exactly as the Authentic. I have called them, got no response; and emailed - no response either.
I purchased a christmas item from east coat deals outlet, on 11/0612017. it was called a fingerling momkey toy. cost 17.95 i was thrilled i was able to get this item for my great grand daughter for xmas. they said the item was in stock. the order number was 4931. they thanked me for my order, confirmed the order fullfilled on 11/29/2017. told me that updates would be sent to my email at [email protected].
they had a phone number that you could reach them at 1-352-470-0593 i called this numerous times with the answering machine saying that i reached a google subscriper that is not available and to leave a message. that i did over and over with no call backs from them. they said if we needed to contact them to use this phone number or to email them at [email protected]. i never head from anyone on the order i placed.
Ordered 2 fingerling monkeys and company never responded to any iquries regarding status of order. After 3 months items were delivered. Counterfit and crappily made. They are a total disappointment and company has disappeared. Website down and no way to contact anyone. Close to $40 gone. And no way to replace items
Ordered the fingerling Monkey on live on Nov 7,2017 on Nov 20, 2017 I emailed the company as to where products is as they had taken money from my account.... and have not yet heard back from them, no product recevied as of this daet 12-14-17. Lesson learned, would like to have refund if this is even an option
I can't reach them and have seen statements from other people that they have been unable to get their orders. They have charged my credit card.
On November 8th of 2017 I ordered a fingerling Mia monkey (order #5596) and haven't received the order but my credit card paid them on November 8. I have sent them 2 emails inquiring about my order and have not received any kind of response from them.
The first email I sent on the same day I ordered (the 8th) asking if the order would be here by Christmas--no response. The second email I sent on November 27th and still no response.
Now when I go to the web site it comes up that it is down right no and will be back.
I will be contacting my credit card company to see what resourses I have to try to get my money back.
I ordered a "Fingerling" for my granddaughter on 10/30/17, my credit card was charged, we never received the item. Website is and has been down for months with no means to receive the product or the refund.
I have been trying to contace them but no reply an no items either but they took my money
Placed order for Fingerling Monkey on November 20,2017 Have not received Order! Unsuccessful contact by phone! My credit card has been charged by East Coast Deals I plan to report as Fraud
I ordered 3 fingerlings monkeys. They got their money. But didn't send merchandise I ordered. I have sent emails and left messages on machine. No response from them
I ordered 2 fingerlings on Novemeber 17th, my credit card was billed for them. I have never recieved them!! I have sent numerous emails with no response from them. When you got to their website now it says the site is temporarily down and will return soon!!
I will never again turst ordering anything online!!! I want to know how to get my money back!!!
The beginning of November I ordered my daughter a Fingerling for Xmas.. I have emailed them 3 times there is no contact phone number they took the money and now I am out 20 bucks and a toy for my daughter for xmas.
Ordered 3 fingering monkey toys on Nov3,17. They said they were in stock,charged my debit card instantly. I called,emailed,wrote a letter, I haven't heard a word.Now the website is unavailable. I should of known better than to use my debit card !
Ordered the monkeys November 1 took the money out of my account contacted them they didn’t respond they said they were shipped I tracked it they’re stuck in China I never got my monkeys I never got my money the first time in my life I’ve been scammed ashamed
I order two fingerling monkeys a blue and pink one on Nov. 16 for $15.96 a pieces I pay a total of $31.92 on my Master card I never recieved them I sent them two email never heard from them I went on the store and got a message it was down. There was never a tracking number I guess I should of know better when they didn't have paypal
On November 4, 2017,I ordered 3 fingerling monkeys for my granddaughters, for there Christmas gifts ,east coast deals outlet, took the money out of my account, but I never got a tracking number ,or any answers to my emails or answer to any calls I made.Order number 4442, for 53$ I asked for a refund to by email no reply. Thanks .
I purchased a fingerling for my granddaughter for Chrstmas on November 20, 2017 and received a confirmation email. I have tried to email the company as I have not received my item. When I went to their website, it is no longer available. This place is a total SCAM! Buyer beware and save your money to purchase from a reputable company.
I ordered a Fingerling monkey on November 16... no communication since then... said they received the order... they have my money... and I have no merchandise and they will not respond to correspondence and their site is now down.
I ordered 2 fingerling monkeys from this website on 11/17! The items never shipped! I have tried to call about 15 times, sent about 5 emails and I have not got any type of response back! They charged me $35.91 on 11/17 and I will probably never get that money back! Now when I go to the website, it’s gone!
East Coast Deals Outlet I ordered four Fingerlings on November 1 and they took the money out on the 2nd. I have also sent three emails regarding this purchase. I will file a dispute with my bank to hopefully recover my money. They got $53.85 from me and no merchandise. This makes me mad and if I was on the east coast I would hunt her down. I do work but work hard for my money. The sad part is that two people from work each order the set of six and haven't heard and each of them got taken for $86.00.
iI ORDERED AND PAID FOR ON nOV 1ST A fINGERLING MONKEY FOR MY GRANDSON. i HAVE NEVER RECIEVED THIS ITEM. i HAVE CALLED THE BUSINESS OWNER SEVERAL TIMES AND EMAILED HER. sHE NEVER RESPONDED, HER NAME IS SHARON. wENT ON THE SITE THIS MORNING ONLY TO FIND THE SITE NO LONGER EXISTS.
I order two fingerling monkeys from East Coast Deals Outlet on 11/2/17. The money was immediately posted on my credit card. After weeks of waiting, unanswered phone calls and e-mails, I filed a complaint earlier this week with the Florida BBB. Waiting to hear back from them. However, the monkeys arrived today from China and are counterfeit. Have to figure out my plan of action. Ironically, there web site is down.
On November 9,2017 saw an ad on facebook about finger monkeys, went to site and placed an order that same day using my credit card reference #55310209T2DE93GX0 To East Coast Deals Outlet 03524700593 in the amount of $17.95.
As of Dec.8th, I have not received this order plus never heard from them. Went to there site in it states We'll be back soon. Would appreciate my order or my money back please, thank you!
Purchased a Fingerling for $19.95. The money came out of my account but product never came. I could not reach the company. I called my bank and filed a dispute form so I can receive my money back. I hope this company is caught.
I placed an order for two fingerling monkeys on October 27 at 11:11 AM and my order was shipped to a different address in Miami Florida and received on November 28 at 4:05 PM. My shipping address for the order is in Erie Pennsylvania I have had no response from all communications with these companies. They have my money they have my product, and I have received nothing in return.
On Nov 20, 2017 I purchased (1) fingerling and got an e0-mail that said they would notify when shipped. Took the money, never shipped. Three e-mails and I have never gotten a response of any kind. I see today 12/7/2017 that their web site is down.
I ordered 5 fingerling monkeys from east coast deals outlet also known as queenofpearlsoutlet an never received my order but they sure took my money fast.I tried calling the number I guess its as fake as the website because its a Google phone number an nobody ever answers I sent messages which go unanswered an the tracking order number doesn't work
I ordered A fingerlings baby monkey from them on November 3rd, they got paid on November 8th but I never got my fingerlings. I sent 3 emails and never got a answer to any of them. Now when I get on my email it show a message that their web page is currently unavailable.
In early November I ordered a fingerling monkey. Received a confirmation of my order. That was it! I emailed customer service got no response. I called the number listed and got a voicemail. Left a message and got no response.
I bought 2 fingerlings from this site... received a confirmation email and nothing else. I have emailed them twice with no response. $40 lost and 2 sad kids for Christmas.