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Direct Processing USA


Country United States
State California
City Santa Ana
Address 1800 E Garry Ave
Phone (800) 369-5816
Website http://directusa.org/

Direct Processing USA Reviews

  • Jun 10, 2017

On April 24, 2017 I spoke with Angie Martinez; I told her tha my local North Carolina agnecy denied my modification, can you help me. She completed a questionannire said that I was eligible and that a Senoir Case Manager Victoria Moore will email me with the new mortage amonunt after I accept that she will contact me and send me a fedex package with paperwork to sign. After I accepted via email the fedex comes with the amount that they charge $3175.00; I can pay in two payments posted dated one for 5/29/2017 $1587.00 the first payment was withdrawn the day they recived the package.

The decision came in two weeks, when I called Sofia Resse 949-431-6259 she would not return my call for a week. When I told her that I had recived a dececison from Wellsfargo, that's when she retuned my call asking me to have someone deposit $500 every monty so it looks like I have addtional income. I explained that I would not lie to keep my home because I did not have to lie to purchase it. I told her not to cash the next check and to return my payment since, you garunteeed me success. Then 3 days after a man called me yelling and call me stupid for not listening to the Case Managers, they know what to tell the banks to save peoples homes.

He said it's not me that will be in the street you are! I am on disibilty worked for the Federal Government was injured on the job, since 2010 I have had 4 back surgeies and awaiting another. This is horrible, if I were not in so much pain I would never have fallen for that scam. I am desparate they knew it and took advantage.

Eddie the last person that contacted me said that someone from accounting would contact me if I am entitled to a refund. Never heard from them again.

  • Apr 6, 2017

They took $3950.00 upfront money for a loan modification... We do not live in ca ,, and found out after the fact that it is illegal for any company in state or out of state to take any form of payment for a mortgage upfront unless it is from a legal law firm. Its money laundering.. We are demanding a full refund.. They denied all,, We asked if they can refund our payment in full,, and made some bocus excuse that we have to talk to another department.. and we made a posst dated check for anothe 1000. which we stopped payment ... I want to get this placed closed down. they are scam artists and gave illegal legal advise over the phone.. sounds like a large call center ran by a bunch of complete incompetant idiots... i want to report to the governent agencies and get this place closed for good.. I will expose to the news and warn anyone do not go there.. they take your money illegally and lie.... stay away... we may want to sue them and get legal representation..

  • Mar 11, 2017

I responded to mail advertisement to look into possibly lowering my mortgage. I was told there would be a $2775.00 closing fee (this would later be aclled a 'processing fee). After I sent bank, wage, tax information, I was told they had secured a lender willing to give 2.9% interest rate ( a savings of almost) $400.00/month. The third person to contact me said thye needed additional documentation for my lender, CITI.

My current lendor is CITI, who had already sent mortgage modification paper work to me free of charge. Direct has asked that I send two post dated checks (that should have been a red flag then and there) to cover the $2775.00. They had already cashed the fist check before remainder of documentation was sent to them ( I never sent any more documenmtation).

When I informed them to stop the process immdiatetly, as it did not make sense for me to pay $2775.00 for paperwork I could do directly with CITI, I was told they would forward form necessary for me to get my refund. It has been over a week and suddenly my phone calls and emails go unanswered. Totally unreputable business !

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