My husband and I went to a timeshare presentation at the Vidanta Grand Mayan Resorts in Nuevo Vallarta in Feb. 2017. We were convinced by the timeshare salesman that hangs out in the Mega store "Mark" that this was a beautiful place and that information would be presented in an honest manner.
We attended the presentation and were shown around, and a number of representatives tried very hard to sell us a timeshare, but we declined. However, we were interested in the prospect of buying in the near future, so after they kept us there for 5 hours hammering away at us, we finally caved and bought a "trial" package. The package was for 3 years and included 1 free week at the Mayan Resort in Nuevo Vallarta, plus 3 Destinos weeks for current usage fees, plus some diamond and adventure weeks, and we paid $2,000 USD.
We made it clear that we were looking at booking our free week and 1 destinos week either the very beginning of January 2018, or Feb or March 2018. We expressed concern of availability because this is high season, but the salemans assurred us - not twice, but 4 times, if not more, that availability would not be a problem because they have access to a large inventory and that we "would not" have any problem booking in to the Mayan Palace Nuevo Vallarta during Jan, Feb, March of 2018. Our salesman and the lady that brought us the contracts, assurred us that our free week and 1 destinos week would be no problem to use to book in Jan - March 2018.
Since the contract states we cannot book greater than 5 months out from the date we wish to us our free week, and destinos week, I called early October 2017 to book for Feb/March 2018. I was told there was absolutely no availability for the free or destinos week, and that to use my free week, I should call beginning of November 2017 to try and book for April. She also stated that I could only use my free week in the off season - April - October. I explained to her that this is not what we were told, that we explicitely asked about using our free week in Jan-March, and she said our contract only allowed us to use our free week in the off season.
I then called back later in the day, and spoke to another agent and tried to book, and she told me there was no availability in Nuevo Vallarta, but that I could book in Sea Garden in Mazatlan, or Grand Mayan in Puerto Penasco in the months of January and February 2018. Since this was a surprise, I told her I would get back to her.
I called the next day, and was told by another agent that my free week could only be used in May - October and there were no other options. I tried explaining to her that our goal was to try out the Grand Mayan in Nuevo Vallarta with the original thought to purchase if we liked it, but she just kept repeating that we could not use our free week.
I then called customer service and explained that we were told we could use our free week to experience the resort we were interested in buying in, but the lady just kept saying there was no availability and we could not use our free week in the winter months. That was the extent of their customer service.
We were lied to during the sales, and what we bought was clearly mis-represented to us since we very clearly asked if we could use our free week during the winter months - and were assured there would be no problem! We were scammed - shame on Vidanta, Destinos Unlimited, and Vida Vacations as we were a potential customers - but certainly would not deal with companies that scam people as their business. All we want is to use our free week and 1 destinos week in Feb/March in Nuevo Vallarta to see if we would like to own in that location - during the time we would use the timeshare if we actually bought. We would like our $2,000 back or get to use our 2 weeks in Feb/March 2018.
after 6+ hours of high pressure salesmanship, we were sold destinos unlimited with a promise that we could book anywhere for 3 weeks a year. Shame on us, we fell for the scam. We did take advantage of the free week and tried to find out more about the destinos when we were there. No one helped us, in fact we were shuttled around a few times till we gave up.
Very had very similar to Jan 15 2019 post. We did take advantage of the free week in 2017 (Nueva Vallarta) initial sales pitch was at their property in Puerto Penasco. IN 2018 i tried to use the so called Destinos Weeks (3 weeks i had supposedly purchased for on trial period). Vidanta resorts did not recognize the Destinos Weeks and said i would have to call Destinos since they are not affiliated with them. Destinos said i would have to a pay for the usage fees, which they qouted between 700 and 900..completely different to what we were told during the initial sales pitch. Mind you. i summarized above, what took several weeks and probably more than 10 calls and being told different things, passed on to different reps, supervisors, etc.. almost every time (between Vidanta and DU). I even used the Vida Dollars in 2018 for the supposed cruise certificates(x2) i was "given" to seal the deal initially.. Total Scam. The prices were no different than if I booked with the Cruiseline myself, even though DU said i was given a discount rate and had to pay the difference due to longer that the 4 night cruise certificate (5 night). I compared exact same cruise itineraries side by side with DU website and Cruiseline website after the fact (No Difference). I am letting my membership expire and forgetting my whole experience with Vidanta and DU. Total SCAM and huge headache. luckily we did use the free week after i paid $2900 initially, so consider that what be the approximate cost to vacation for about a week anyway.(though their rates are extremely high on a per night basis)
Was there for a sales presentation was treated very rudely. They even told my travel mate to shut up, be quiet when she was asking questions. After 4 hrs of telling them no I was not interested in buying in or trading in my current time share, I walked the path of shame with sales represented to the so called check out. The sales representative was so super friendly at the beginning of presentation, but never talked or acknowledge us as he walked us to the check out room, as we were terrible people. Never said good bye
Then at the check room, stayed there for another hour being strong armed into buying another smaller program. We would tell one person no. They would say ok bring in another person to spend another 20 min with another program. After being in the check out room going through 4 other sales representative for another hr I finally folded under pressure to buy a 10 yr vacation plan with Destinos Unlimited at a cost of $3400. It was my ticket to finally get out the door for fear I would be held hostage until I caved. Now I get a bill from Destinos for an annual fee to renewal my Interval International membership which I told them I didn’t need as I have it already with my other time share. They said not problem they would remove that membership requirement. They lied.
So stay clear of this company. Or if you get sucked into a sales representative stand your ground and leave when YOU are done with them. As an older woman they treated be with no respect, treated rudely . I should have called my credit card company the day I was armed twisted to buy in to cancel my charges. If I could sell my current plan with them Destinos I would
I were scammed by Vidanta/Destnos Umlimited!! . My sister and I went to presentation in October 2019 for the timeshare resort in Puerta Vallarta. After the presentation they tried to sell us units startingin the $86,000 range for a two bedroom unit at the Grand Mayan. We told them no several times over a 6 hour period. The were supposed to take us downstairs to collect our “gifts” when another sales lady continued to pressure us to buy. We were passed around after saying NO to about 8 different high pressure sales people.
Theytold my Sister and I that they had a forceclosure for the Grand Mayan that they couldn’t resell because of Mexican law but she could charge us for the difference owed which was much less for us to use the unit. She tried to sell it to us for $7,000 and we said no, to which she offered financing if we couldn’t afford it. We said we could pay it in full if we wanted to, but we didn’t want to buy at that time. She then slashed th price again saying if we paid it in full that day we could get it for $4,000. She said we would get exactly what was promised upstairs except instead of two weeks a year we would get one week a year. We had told her earlier on in the conversation that we wouldn’t come to mexico more than once a year.
She said our contract would be forever and that we could pass it onto our children if we wanted. She said they had a special promotion allowing our contract to be used in 5 year incriments where where we could stack up to 5 weeks at a time (stay 5 weeks at Vidanta resort in a year) but then we would have to wait 5 years before being able to stay there again, or we could just come one week a year if we wanted but we couldn’t accumulate the weeks for more than 5 years at a time.
We asked them to confirm that we were getting the same things and they confirmed and showed us pic of the floorplan again and the 5 weeks a year travel ( 1 week at Vidanta, 4 weeks Worl wide Travel/Diamond weeks and 4 adventure Weeks a year). When we went to sign, we noticed it said destino unlimited on he paperwork andwhen we asked we were told that destinos is the website used for booking all the stays our vacation weeks and not to worry, we were getting all same things promised to us before. I paid $3200.00. Funny, we landed on $3500.00 but i only had a $3200.00 limit on my Discover card and they jumped and said that was fine i can have it for the $3200.00. Never did they tell my sister and I that it was no longer lifetime, or that any of the original terms we different.
Our paperwork said 10 destinos week at the Vidanta Resorts (Grand Mayan, Mayan Palace, Sea Gardens, The Bliss), 10 Diamond weeks and 10 Adventure weeks. When we aksed why is said these numbers we were told that these weeks must be used in 5 years because the contract is for 5 year incriments. She again said that after 5 years, it starts all over where we had 5 weeks to use in a 5 year period that we could stack or use however we wanted and that the contract was forever. I asked whi the contract itself didn’t say it was forever and she pointed to me on the enrollment application where it says membership terms and awknowldegements there are boxes to check that says 2-year, 5-year, 10 year. She said she didn’t mark any of those boxes because is not a 2, 5 or 10 year membership, that its forever. She also said that they were giving Me 2 Round trip airline tickets and 4 cruises for only 149.00 each and anyone can go with me as i had told them my husband does not fly so my sister always goes to Mexico with me.
They also told me they would give me a free week at any Myan resort ( the fee ended up being 499.00 NOT Free and my husband HAD to go) the airline tickets and cruises required my husband to go and i had told them he wont fly) so all of this was not usable for me.
We said yes! That’s what we purchased. They then informes us that we purhcased a lifetime contract with destinos which is a completely separate company and that we didn’t purchase with Vidnata at all. I asked to see our contract and they said they didn’t have it because it was purchased with Destinos and that destinos had it!! I asked why we were told we were buying a foreclosure if we weren’t and he kept avoiding asnwering saying he was trying to help me by offering me to upgrade into a full ownership with them!!
Needless to say we said we were just going to leave and go home to look at our contract since they were telling us the opposite of we were told when we boutght it. Heres the catch! It was a Vidanta employee that sold us the contract, she NEVER said that Destinos was a separate company and that we were NOT buyin with Vidanta! She NEVER said we were buying a trial/exit program. She said Destinos was the booking party for all of Vidanta. We thought they were the same company. When we received our Destinos travel card in the mail a few weeks after retuning home, there is a number on the card to call to activate the card and it’s the number for Vida, the Owners of Vidanta!! So again, we thought Destinos was the same company, just the booking part of Vidanta.
The sales team totally lied and scammed us. Ive tried calling both Destinos and Vida/Vidanta several times to no avail. Destinos says I need to call the Vidanta Resort where I bought the contract and Vida/Vidanta tells me I bought a Dstinos Contract. Its so frustrating!! Vida/Vidanta (the number on the front of the Destinos travel card) keeps telling me that somene from the resort sales team where I bought my contract will call me, but they never do! I called the resort directly and aske d for the sales team and was told they would have someone call me back that could explain what was going on with my contract but no has called me back.
I looked up Vidanta Scams online afeter returning home from our vacation and found hundreds of comlaints about contract scams with them. Many stories are the same as mine where people were sold “foreclosres” for cheap that were in 3 or 5 year incriments that were supposed to last forever only to find out later that it was just a “trial” contract and that they had only bought the right to stay there a few times for the usage fees ($800-$1400/week). The actual contracts DO NOT say they are TRIALS!! No one ever explained that they are trials or that Vidanta and Destinos are completely separate compaines!! There are also many stories that are the exact same as mine except instead of being sold a foreclosure they were sold a contract where someone else had upgraded (and they coun’t resell it for full price, so it was sold cheap) only to find out it was a trial.
I know this is a huge scam and that I was not the only one who was sold a bunch of lies.
First of all, check the better business bureau rating of this company. Currently it is an f.
That is part of the reason we decided to change out minds the day after we bought a $3199 vacation package. The whole deal had been made on the phone and recorded by them. They had explained to us that we had a 10 day period to cancel if we wished.
But canceling is not easy!
When calling on day 1 of the 10 day window in which cancellation is permitted, we were hung up on, transferred from department to department, told the person we needed to talk to was unavailable, and got the run-around. After about 8 calls, someone took pity on us and told us the cancellation would be processed and our credit card would be credited in 3-5 business days.
On day 7 we checked with the credit card company and no credit had been made as promised. We then made a dispute claim against destinos to fight the $3199. But since we had no paperwork or proof of our promised refund we were on shaky ground.
Worried, we looked at the website and found a place in the teeny tiny print about cancellations. Nobody had told us to check the website or to submit a written statement.
According to the website, we needed to fax or mail a written statement of cancellation within 10 days. We wrote it up but surprise-the fax number doesnt work! it can’t go thru.
Next we sent the cancellation postmarked before the end of the 10 days by registered mail. Surprise-the letter was returned marked undeliverable.
We called many more times up to day 10 and even taped them telling us the cancellation had been submitted but not finalized.
Eventually, the credit came through on our card! but we had to fight way too hard for it.
This unscrupulous company put up every roadblock they could to keep us from getting our cancellation in before time ran out.
Do not deal with them. Their product is a scam and they will try to cheat you out of your hard earned money.
WE also were scammed by this company VIDANTA! We were told that we were actually purchasing a timeshare with Vidanta. Did not even know that they switched us to Destinos Unlimited until we tried to book a vacation. Then of course were told "nothing available"!!! After 4 hours on the phone trying to book a 2 week vacation, they gave me a "hotel" room facing the front entrance and so small it did not even have a closet or coffee pot or anything; not even plug ins available to use. Complained and complained until they finally moved me to a view room and gave us a compact refrigerator.
Oh and the final straw! We only have a 5 year membership for $3,750, but paid another $396 for five years of dues. So, "travel membership ends in 2025 and dues are paid until 2026...………….. Again more scamming.
Was there for a sales presentation was treated very rudely. They even told my travel mate to shut up, be quiet when she was asking questions. After 4 hrs of telling them no I was not interested in buying in or trading in my current time share, I walked the path of shame with sales represented to the so called check out. The sales representative was so super friendly at the beginning of presentation, but never talked or acknowledge us as he walked us to the check out room, as we were terrible people. Never said good bye
Then at the check room, stayed there for another hour being strong armed into buying another smaller program. We would tell one person no. They would say ok bring in another person to spend another 20 min with another program. After being in the check out room going through 4 other sales representative for another hr I finally folded under pressure to buy a 10 yr vacation plan with Destinos Unlimited at a cost of $3400. It was my ticket to finally get out the door for fear I would be held hostage until I caved. Now I get a bill from Destinos for an annual fee to renewal my Interval International membership which I told them I didn’t need as I have it already with my other time share. They said not problem they would remove that membership requirement. They lied.
So stay clear of this company. Or if you get sucked into a sales representative stand your ground and leave when YOU are done with them. As an older woman they treated be with no respect, treated rudely . I should have called my credit card company the day I was armed twisted to buy in to cancel my charges. If I could sell my current plan with them Destinos I would
Destinos Unlimited Reviews
My husband and I went to a timeshare presentation at the Vidanta Grand Mayan Resorts in Nuevo Vallarta in Feb. 2017. We were convinced by the timeshare salesman that hangs out in the Mega store "Mark" that this was a beautiful place and that information would be presented in an honest manner.
We attended the presentation and were shown around, and a number of representatives tried very hard to sell us a timeshare, but we declined. However, we were interested in the prospect of buying in the near future, so after they kept us there for 5 hours hammering away at us, we finally caved and bought a "trial" package. The package was for 3 years and included 1 free week at the Mayan Resort in Nuevo Vallarta, plus 3 Destinos weeks for current usage fees, plus some diamond and adventure weeks, and we paid $2,000 USD.
We made it clear that we were looking at booking our free week and 1 destinos week either the very beginning of January 2018, or Feb or March 2018. We expressed concern of availability because this is high season, but the salemans assurred us - not twice, but 4 times, if not more, that availability would not be a problem because they have access to a large inventory and that we "would not" have any problem booking in to the Mayan Palace Nuevo Vallarta during Jan, Feb, March of 2018. Our salesman and the lady that brought us the contracts, assurred us that our free week and 1 destinos week would be no problem to use to book in Jan - March 2018.
Since the contract states we cannot book greater than 5 months out from the date we wish to us our free week, and destinos week, I called early October 2017 to book for Feb/March 2018. I was told there was absolutely no availability for the free or destinos week, and that to use my free week, I should call beginning of November 2017 to try and book for April. She also stated that I could only use my free week in the off season - April - October. I explained to her that this is not what we were told, that we explicitely asked about using our free week in Jan-March, and she said our contract only allowed us to use our free week in the off season.
I then called back later in the day, and spoke to another agent and tried to book, and she told me there was no availability in Nuevo Vallarta, but that I could book in Sea Garden in Mazatlan, or Grand Mayan in Puerto Penasco in the months of January and February 2018. Since this was a surprise, I told her I would get back to her.
I called the next day, and was told by another agent that my free week could only be used in May - October and there were no other options. I tried explaining to her that our goal was to try out the Grand Mayan in Nuevo Vallarta with the original thought to purchase if we liked it, but she just kept repeating that we could not use our free week.
I then called customer service and explained that we were told we could use our free week to experience the resort we were interested in buying in, but the lady just kept saying there was no availability and we could not use our free week in the winter months. That was the extent of their customer service.
We were lied to during the sales, and what we bought was clearly mis-represented to us since we very clearly asked if we could use our free week during the winter months - and were assured there would be no problem! We were scammed - shame on Vidanta, Destinos Unlimited, and Vida Vacations as we were a potential customers - but certainly would not deal with companies that scam people as their business. All we want is to use our free week and 1 destinos week in Feb/March in Nuevo Vallarta to see if we would like to own in that location - during the time we would use the timeshare if we actually bought. We would like our $2,000 back or get to use our 2 weeks in Feb/March 2018.
DESTINOS UNLIMITED IS A SCAM
Yes, don't partake in ANY of their presentations.
yes, the whole thing is a scam. BEWARE!
after 6+ hours of high pressure salesmanship, we were sold destinos unlimited with a promise that we could book anywhere for 3 weeks a year. Shame on us, we fell for the scam. We did take advantage of the free week and tried to find out more about the destinos when we were there. No one helped us, in fact we were shuttled around a few times till we gave up.
YES.... Same issue with us.... SCAM beware
Very had very similar to Jan 15 2019 post. We did take advantage of the free week in 2017 (Nueva Vallarta) initial sales pitch was at their property in Puerto Penasco. IN 2018 i tried to use the so called Destinos Weeks (3 weeks i had supposedly purchased for on trial period). Vidanta resorts did not recognize the Destinos Weeks and said i would have to call Destinos since they are not affiliated with them. Destinos said i would have to a pay for the usage fees, which they qouted between 700 and 900..completely different to what we were told during the initial sales pitch. Mind you. i summarized above, what took several weeks and probably more than 10 calls and being told different things, passed on to different reps, supervisors, etc.. almost every time (between Vidanta and DU). I even used the Vida Dollars in 2018 for the supposed cruise certificates(x2) i was "given" to seal the deal initially.. Total Scam. The prices were no different than if I booked with the Cruiseline myself, even though DU said i was given a discount rate and had to pay the difference due to longer that the 4 night cruise certificate (5 night). I compared exact same cruise itineraries side by side with DU website and Cruiseline website after the fact (No Difference). I am letting my membership expire and forgetting my whole experience with Vidanta and DU. Total SCAM and huge headache. luckily we did use the free week after i paid $2900 initially, so consider that what be the approximate cost to vacation for about a week anyway.(though their rates are extremely high on a per night basis)
Stay away from Vidante and Destinos unlimited
Was there for a sales presentation was treated very rudely. They even told my travel mate to shut up, be quiet when she was asking questions. After 4 hrs of telling them no I was not interested in buying in or trading in my current time share, I walked the path of shame with sales represented to the so called check out. The sales representative was so super friendly at the beginning of presentation, but never talked or acknowledge us as he walked us to the check out room, as we were terrible people. Never said good bye
Then at the check room, stayed there for another hour being strong armed into buying another smaller program. We would tell one person no. They would say ok bring in another person to spend another 20 min with another program. After being in the check out room going through 4 other sales representative for another hr I finally folded under pressure to buy a 10 yr vacation plan with Destinos Unlimited at a cost of $3400. It was my ticket to finally get out the door for fear I would be held hostage until I caved. Now I get a bill from Destinos for an annual fee to renewal my Interval International membership which I told them I didn’t need as I have it already with my other time share. They said not problem they would remove that membership requirement. They lied.
So stay clear of this company. Or if you get sucked into a sales representative stand your ground and leave when YOU are done with them. As an older woman they treated be with no respect, treated rudely . I should have called my credit card company the day I was armed twisted to buy in to cancel my charges. If I could sell my current plan with them Destinos I would
I were scammed by Vidanta/Destnos Umlimited!! . My sister and I went to presentation in October 2019 for the timeshare resort in Puerta Vallarta. After the presentation they tried to sell us units startingin the $86,000 range for a two bedroom unit at the Grand Mayan. We told them no several times over a 6 hour period. The were supposed to take us downstairs to collect our “gifts” when another sales lady continued to pressure us to buy. We were passed around after saying NO to about 8 different high pressure sales people.
Theytold my Sister and I that they had a forceclosure for the Grand Mayan that they couldn’t resell because of Mexican law but she could charge us for the difference owed which was much less for us to use the unit. She tried to sell it to us for $7,000 and we said no, to which she offered financing if we couldn’t afford it. We said we could pay it in full if we wanted to, but we didn’t want to buy at that time. She then slashed th price again saying if we paid it in full that day we could get it for $4,000. She said we would get exactly what was promised upstairs except instead of two weeks a year we would get one week a year. We had told her earlier on in the conversation that we wouldn’t come to mexico more than once a year.
She said our contract would be forever and that we could pass it onto our children if we wanted. She said they had a special promotion allowing our contract to be used in 5 year incriments where where we could stack up to 5 weeks at a time (stay 5 weeks at Vidanta resort in a year) but then we would have to wait 5 years before being able to stay there again, or we could just come one week a year if we wanted but we couldn’t accumulate the weeks for more than 5 years at a time.
We asked them to confirm that we were getting the same things and they confirmed and showed us pic of the floorplan again and the 5 weeks a year travel ( 1 week at Vidanta, 4 weeks Worl wide Travel/Diamond weeks and 4 adventure Weeks a year). When we went to sign, we noticed it said destino unlimited on he paperwork andwhen we asked we were told that destinos is the website used for booking all the stays our vacation weeks and not to worry, we were getting all same things promised to us before. I paid $3200.00. Funny, we landed on $3500.00 but i only had a $3200.00 limit on my Discover card and they jumped and said that was fine i can have it for the $3200.00. Never did they tell my sister and I that it was no longer lifetime, or that any of the original terms we different.
Our paperwork said 10 destinos week at the Vidanta Resorts (Grand Mayan, Mayan Palace, Sea Gardens, The Bliss), 10 Diamond weeks and 10 Adventure weeks. When we aksed why is said these numbers we were told that these weeks must be used in 5 years because the contract is for 5 year incriments. She again said that after 5 years, it starts all over where we had 5 weeks to use in a 5 year period that we could stack or use however we wanted and that the contract was forever. I asked whi the contract itself didn’t say it was forever and she pointed to me on the enrollment application where it says membership terms and awknowldegements there are boxes to check that says 2-year, 5-year, 10 year. She said she didn’t mark any of those boxes because is not a 2, 5 or 10 year membership, that its forever. She also said that they were giving Me 2 Round trip airline tickets and 4 cruises for only 149.00 each and anyone can go with me as i had told them my husband does not fly so my sister always goes to Mexico with me.
They also told me they would give me a free week at any Myan resort ( the fee ended up being 499.00 NOT Free and my husband HAD to go) the airline tickets and cruises required my husband to go and i had told them he wont fly) so all of this was not usable for me.
We said yes! That’s what we purchased. They then informes us that we purhcased a lifetime contract with destinos which is a completely separate company and that we didn’t purchase with Vidnata at all. I asked to see our contract and they said they didn’t have it because it was purchased with Destinos and that destinos had it!! I asked why we were told we were buying a foreclosure if we weren’t and he kept avoiding asnwering saying he was trying to help me by offering me to upgrade into a full ownership with them!!
Needless to say we said we were just going to leave and go home to look at our contract since they were telling us the opposite of we were told when we boutght it. Heres the catch! It was a Vidanta employee that sold us the contract, she NEVER said that Destinos was a separate company and that we were NOT buyin with Vidanta! She NEVER said we were buying a trial/exit program. She said Destinos was the booking party for all of Vidanta. We thought they were the same company. When we received our Destinos travel card in the mail a few weeks after retuning home, there is a number on the card to call to activate the card and it’s the number for Vida, the Owners of Vidanta!! So again, we thought Destinos was the same company, just the booking part of Vidanta.
The sales team totally lied and scammed us. Ive tried calling both Destinos and Vida/Vidanta several times to no avail. Destinos says I need to call the Vidanta Resort where I bought the contract and Vida/Vidanta tells me I bought a Dstinos Contract. Its so frustrating!! Vida/Vidanta (the number on the front of the Destinos travel card) keeps telling me that somene from the resort sales team where I bought my contract will call me, but they never do! I called the resort directly and aske d for the sales team and was told they would have someone call me back that could explain what was going on with my contract but no has called me back.
I looked up Vidanta Scams online afeter returning home from our vacation and found hundreds of comlaints about contract scams with them. Many stories are the same as mine where people were sold “foreclosres” for cheap that were in 3 or 5 year incriments that were supposed to last forever only to find out later that it was just a “trial” contract and that they had only bought the right to stay there a few times for the usage fees ($800-$1400/week). The actual contracts DO NOT say they are TRIALS!! No one ever explained that they are trials or that Vidanta and Destinos are completely separate compaines!! There are also many stories that are the exact same as mine except instead of being sold a foreclosure they were sold a contract where someone else had upgraded (and they coun’t resell it for full price, so it was sold cheap) only to find out it was a trial.
I know this is a huge scam and that I was not the only one who was sold a bunch of lies.
First of all, check the better business bureau rating of this company. Currently it is an f.
That is part of the reason we decided to change out minds the day after we bought a $3199 vacation package. The whole deal had been made on the phone and recorded by them. They had explained to us that we had a 10 day period to cancel if we wished.
But canceling is not easy!
When calling on day 1 of the 10 day window in which cancellation is permitted, we were hung up on, transferred from department to department, told the person we needed to talk to was unavailable, and got the run-around. After about 8 calls, someone took pity on us and told us the cancellation would be processed and our credit card would be credited in 3-5 business days.
On day 7 we checked with the credit card company and no credit had been made as promised. We then made a dispute claim against destinos to fight the $3199. But since we had no paperwork or proof of our promised refund we were on shaky ground.
Worried, we looked at the website and found a place in the teeny tiny print about cancellations. Nobody had told us to check the website or to submit a written statement.
According to the website, we needed to fax or mail a written statement of cancellation within 10 days. We wrote it up but surprise-the fax number doesnt work! it can’t go thru.
Next we sent the cancellation postmarked before the end of the 10 days by registered mail. Surprise-the letter was returned marked undeliverable.
We called many more times up to day 10 and even taped them telling us the cancellation had been submitted but not finalized.
Eventually, the credit came through on our card! but we had to fight way too hard for it.
This unscrupulous company put up every roadblock they could to keep us from getting our cancellation in before time ran out.
Do not deal with them. Their product is a scam and they will try to cheat you out of your hard earned money.
SCAM SCAM SCAM
WE also were scammed by this company VIDANTA! We were told that we were actually purchasing a timeshare with Vidanta. Did not even know that they switched us to Destinos Unlimited until we tried to book a vacation. Then of course were told "nothing available"!!! After 4 hours on the phone trying to book a 2 week vacation, they gave me a "hotel" room facing the front entrance and so small it did not even have a closet or coffee pot or anything; not even plug ins available to use. Complained and complained until they finally moved me to a view room and gave us a compact refrigerator.
Oh and the final straw! We only have a 5 year membership for $3,750, but paid another $396 for five years of dues. So, "travel membership ends in 2025 and dues are paid until 2026...………….. Again more scamming.
Trying to get money back!!!!
DO NOT EVEN CONSIDER THIS RESORT!!!! HUGE SCAM
Stay away from Vidante and Destinos unlimited
Was there for a sales presentation was treated very rudely. They even told my travel mate to shut up, be quiet when she was asking questions. After 4 hrs of telling them no I was not interested in buying in or trading in my current time share, I walked the path of shame with sales represented to the so called check out. The sales representative was so super friendly at the beginning of presentation, but never talked or acknowledge us as he walked us to the check out room, as we were terrible people. Never said good bye
Then at the check room, stayed there for another hour being strong armed into buying another smaller program. We would tell one person no. They would say ok bring in another person to spend another 20 min with another program. After being in the check out room going through 4 other sales representative for another hr I finally folded under pressure to buy a 10 yr vacation plan with Destinos Unlimited at a cost of $3400. It was my ticket to finally get out the door for fear I would be held hostage until I caved. Now I get a bill from Destinos for an annual fee to renewal my Interval International membership which I told them I didn’t need as I have it already with my other time share. They said not problem they would remove that membership requirement. They lied.
So stay clear of this company. Or if you get sucked into a sales representative stand your ground and leave when YOU are done with them. As an older woman they treated be with no respect, treated rudely . I should have called my credit card company the day I was armed twisted to buy in to cancel my charges. If I could sell my current plan with them Destinos I would