Days Inn by Wyndham Mission Valley Qualcomm Stadium Reviews
Feb 14, 2023
I booked a Days Inn & Suites hotel in San Diego, CA through Priceline.com as they had advertised a hot tub in their amenities. During my entire stay the hot tub was out of service. I would ask about it every other day to staff and was told either "It will be fixed tomorrow", or "It will be fixed Monday", or "It will be fixed in a few days" etc. The hot tub was never repaired and I asked the woman at the front desk for a chance of a possible refund for the mis advertisement. She gave me a business card for Mike Patel General Manager whom I emailed several times and never received a reply. I passed the issue up to Days Inn Customer Care and was told to resolve the issue with Priceline.com. After emailing back and forth with Priceline.com they told me while they confirmed the hot tub was out of service, I would not be received any compensation.
I feel it is wrong to advertise an amenity to customers and continuously lie about when it will be repaired. Had I known earlier, I would have booked a separate hotel. My total stay at the hotel was over $2000.
Days Inn by Wyndham Mission Valley Qualcomm Stadium Reviews
I booked a Days Inn & Suites hotel in San Diego, CA through Priceline.com as they had advertised a hot tub in their amenities. During my entire stay the hot tub was out of service. I would ask about it every other day to staff and was told either "It will be fixed tomorrow", or "It will be fixed Monday", or "It will be fixed in a few days" etc. The hot tub was never repaired and I asked the woman at the front desk for a chance of a possible refund for the mis advertisement. She gave me a business card for Mike Patel General Manager whom I emailed several times and never received a reply. I passed the issue up to Days Inn Customer Care and was told to resolve the issue with Priceline.com. After emailing back and forth with Priceline.com they told me while they confirmed the hot tub was out of service, I would not be received any compensation.
I feel it is wrong to advertise an amenity to customers and continuously lie about when it will be repaired. Had I known earlier, I would have booked a separate hotel. My total stay at the hotel was over $2000.