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CSI Pros


Country United States
State Florida
City Port Saint Lucie
Address P.O. Box 880505
Phone 877-274-0074
Website http://csipros.org/

CSI Pros Reviews

Most Useful Comment
  • Apr 11, 2017

I used New Planet Moving & Storage as a moving company from Chicago to Los Angeles, CA. New Planet Moving & Storage DAMAGED numerous items during the move including priceless antiques. Their driver acknowledged the damage and even pointed out certain things I missed. When I brought this to their attention they simply referred me to CSI Claims Service International.

After going online I was confronted with an unbelievable and volumous claims process which I completed. In December of 2016 I officially filed the claim listing all the damage. As of today, April 6, 2017 I have yet to hear anything from them CSI Claims Service International dispite 2 telephone calls, 3 email inquiries, etc. Totally unresponsive and unprofessional. A total scam and rip-off from my perspective. Their online status bar still indicates the claim is under review which it has been for close to 4 MONTHS NOW!

It is quite obvious to me both New Planet Moving & Storage and CSI Claims Service International are deliberately stalling in hopes of getting out of paying this claim. At present I intend to hire an attorney to investigate all legal remedies at my disposal but want everyone thinking about moving to seriously not use New Planet Moving & Storage and/or any carrier that uses CSI Claims Service International.

Mark as Useful [1 vote]
  • Apr 16, 2018

CSI Pros

I am in the same boat and am in the process of hiring an attorney. Would you be so kind to call me? I would love to talk with someone who has been through it. If you respond to this message, I will send my phone number. ????

  • Dec 7, 2018

In April of 2018 we contracted with I Move who later changed their name to East Coast Moving located in Fresh Meadows NY to move our belongings from Nj to Delaware. The estimate for the move of our 2 bedroom house was $4,182.78 but when they finished packing the truck they charged us $9,011.13 and tried to tell me we had placed a deposit from the move.

When our sale fell through we had to put everything in storage with them for 2 months which cost us another $1,800 plus.

Upon delivery 10 boxes of our belonging were missing along with 2 painting and a 19th century cherry wood decon's bench was damaged beyond repair.

We filed a claim with Claims Service Internation for $4,000 + in lose and damaged goods and an additional $6,295 for over charges.

CSI illegally denied the claim.

I have spoken with the New York State DOT and was told the Insurance Company of record for East Coast Moving is, in fact Philadelphia Insurance and have filed a claim with them.

I have also filed with the US DOT based on fraud with regard to both East Coast Moving and CSI, a company by the way neither NY State or the US government had ever heard of before.

These people think they can just stall or drown you in paperwork and you will go away. Not me. My next step is to contact the Florida Division of Insurance and see what I can do at that end.

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