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Cousins USA Moving & Storage


Country United States
State Florida
City Lauderhill
Address 3551 NW 15th St
Phone 954-792-6650
Website https://cousinsusa.com

Cousins USA Moving & Storage Reviews

  • Nov 24, 2017

Worst consumer decision I ever made to choose Cousins USA. I strongly suggest you read my post and do NOT use Cousins USA. In all total I paid Cousins USA $9,878.12 since October 2012 to keep my possessions safe and instead they took my money, ruined my mattress, expensive couches, dings and damages to dresser, books and many other possessions ruined. I had to throw away the majority of my possessions due to damage caused by Cousins. I stored my furniture with Cousins for a 3 year period from 2012 to 2015. When I asked them to take it out of storage and deliver it to me, I received the furniture with a great deal of mold damage. I was advised by ServPro a mold inspection company that the furniture could not be salvaged. I had to destroy about $8,000 worth of my property as a result of their carelessness.

I contacted Cousins to receive restitution for the furniture I had to destroy and

have received no restitution of any kind. I filed a complaint with the Better Business Bureau and I hope they will investigate this company and their storage facility since there must be mold on other long term customers stored household goods. I offered to settle with Cousins but Clem (owner or head manager) never has returned a single phone call or email in the entire 3 years after he got my business. When Cousins is trying to get your business they will be nice and return phone calls, but once they have your stuff or they damage it you will never get a call from Clem or Cousins staff. Clem told me I would get every 7th month free and I tried getting him to call me back over the 3 years and he never would. They are a dishonest company that has ruined my possessions while in storage. Really, how do does a storage and moving company manage to ruin all of my important hardback books? I have moved at least ten times in my life and this is the first bad rating for any moving company. Their parent company and long distance carrier Stevens Van Lines is just as bad.

Description of work:

Moving. July 2016 was last contact, so that is the date I put on the review. So sad that the picture of me having to throw away the furniture that cousins ruined was purchased thanks to hard work by my veteran brother and I had who had a lawn business together. Cousins ruined all of that hard work by our military Veteran and my civilian self. I hope no one else has to suffer the way I have at the hands of Cousins USA. It breaks my heart that all of this happened while my brother was serving our country in the Middle East.

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