This complaint is about online order 208222122, placed on July 17th. At 4 pm on July 21st, I checked the tracking number 685063704759 on the Converse website, which led me to the FedEx website. It showed that the product was delivered at 12:40 pm on July 21st, and I only received the delivery confirmation email from Converse at night. As soon as I saw the picture, I noticed the box was supposed to be left on the front porch. I then thoroughly checked the building and asked the neighbors, but no one saw the package. Therefore, I have not received it.
I tried several times to contact Converse through chat, and they told me to contact FedEx. I opened a claim with FedEx, and the response I received was that the claim was denied because they had a picture proving the delivery, and I should contact the shipper. So, I went back to the Converse chat, and the representative said, "We cannot provide a resolution for delivered packages since we have proof of delivery. Do you have any other questions for me?" The order cost me $140, and I don't think it's a big deal for a huge company to provide a replacement and a better support service. This was my first time ordering from this website, and sadly, it will be my last.
Converse Reviews
This complaint is about online order 208222122, placed on July 17th. At 4 pm on July 21st, I checked the tracking number 685063704759 on the Converse website, which led me to the FedEx website. It showed that the product was delivered at 12:40 pm on July 21st, and I only received the delivery confirmation email from Converse at night. As soon as I saw the picture, I noticed the box was supposed to be left on the front porch. I then thoroughly checked the building and asked the neighbors, but no one saw the package. Therefore, I have not received it.
I tried several times to contact Converse through chat, and they told me to contact FedEx. I opened a claim with FedEx, and the response I received was that the claim was denied because they had a picture proving the delivery, and I should contact the shipper. So, I went back to the Converse chat, and the representative said, "We cannot provide a resolution for delivered packages since we have proof of delivery. Do you have any other questions for me?" The order cost me $140, and I don't think it's a big deal for a huge company to provide a replacement and a better support service. This was my first time ordering from this website, and sadly, it will be my last.