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Conslines.com


Country United States
State California
City San Diego
Address Misión de San Javier 10716
Phone 888-635-2506
Website https://www.conslines.com/

Conslines.com Reviews

Most Useful Comment
  • Oct 21, 2016

Great Service

I read all bad reviews and i decided to contact conslines before ordering the service, i email [email protected] and conslines director answer all my questions, seems like the big deal its most of the bad reviews confuse conlines service, they are not the jail call provider they help me save in my jail calls.

I used to pay $8 to Securus and now i pay them $3 using conslines service.

We need to understand we are all trying to blame orhers for our loved ones actions, conslines its not responsible for our bad day.

Mark as Useful [18 votes]
  • Oct 31, 2016

Great Service

I signed up with Conslines to save in my loved one calls i use to pay $15 per call to Securus, i am now paying less than $3 using Conslines.

Mark as Useful [7 votes]
  • Oct 22, 2016

CONS - SCAMMERS!!!!!

NO WONDER THAT COMPANY NAMES ITLSEF CONSlines... THEY ARE A RIPOFF!! SCAMMERS!! THE SAD THING FOR THEM IS THAT THEY MESSED UP WITH THE WRONG PERSON SINCE I AM IN POSITION TO NOT ONLY REPORT THEM BUT ALSO PRESS CHARGES FOR FRAUD AND OTHER!!

I USUALLY CHECK ON THE INTERNET BEFORE BUYING ANYTHING OVER HERE BUT THIS TIME IT WAS SORT OF A LAST MINUTE THING AND I DIDN'T.

THEY SENT ME AN EMAIL STATING:

VI.-REFUNDS.

No refund, just like any service you purchase, regardless if there is activity on the account or not, you are responsible for the monthly or plan charge. Although you are not actively receiving calls the account and minutes are still reserved and serviced for you.

PAYMENT DISPUTE.

If for some reason you feel you need to dispute a payment please contact us immediately at [email protected].

If you dispute a payment with your bank we will charge you $100 for processing fee for each payment disputed with your bank, in order to avoid the $100 fee we encourage to CONTACT US. If this fee is not payed we will send you to collection and report you for fraud.

JUST RIGHT THERE THEY ARE SHOWING WHAT KIND OF SCAMMERS THEY ARE!! NOT WITH ME! I WILL UPDATE. IN THE MEANTIME I'M GOING STRAIGHT TO THE AUTHORITIES, THE BBB, MY BANK, AND THE US CONSUMERS BUREAU.

BAD!!! REALLY BAD BUSINESS WHAT YOU GOT INTO BY TRYING TO RIP ME OFF CONSLINES!!!!

Mark as Useful [2 votes]
  • Aug 25, 2016

This company is in mexico Look at this site

Sam scam they aré in Tijuana mexico look at the info on this website

Mark as Useful [2 votes]
  • Oct 21, 2016

It is in San Diego,CA

Conslines its in San Diego,CA about 10 minutes from Mexico probably that is why map is showing wrong place.

Mark as Useful [11 votes]
  • Jul 1, 2016

I bought a oder from them for inmate calling and it was suppose to work and it didn't I brought it on 6/29/16 and today on 6/30/16 I contacted them for a refund they said no and cancel my account. I didn't get to use it or anything,

Mark as Useful [2 votes]
  • Oct 21, 2016

Refund

I canceled during the 1st day of purchase and they gave me full refund.

Mark as Useful [13 votes]
  • May 18, 2016

Conslines is apparently a rip off. The promise to "setup" your account and send you an email when it is active but that n\NEVER happens. I tried emailing to cancel my account IMMEDIATELY but no response. Called the 800 number and just get a generic voicemall. Do NOT fall for their "services." The are apparently a RIPOFF!!!

Mark as Useful [2 votes]
  • Oct 10, 2016

Not a Ripoff

Conslines always set up the ordered service, sometimes it take a time to answer the phone but it is because they have 1,000's of calls a day (just like any other big company)they always answer so fast by email at [email protected]

They helped me save in my inmate calls.

Mark as Useful [24 votes]
  • Oct 22, 2016

CONS - SCAMMERS!!!!!

NO WONDER THAT COMPANY NAMES ITLSEF CONSlines... THEY ARE A RIPOFF!! SCAMMERS!! THE SAD THING FOR THEM IS THAT THEY MESSED UP WITH THE WRONG PERSON SINCE I AM IN POSITION TO NOT ONLY REPORT THEM BUT ALSO PRESS CHARGES FOR FRAUD AND OTHER!!

I USUALLY CHECK ON THE INTERNET BEFORE BUYING ANYTHING OVER HERE BUT THIS TIME IT WAS SORT OF A LAST MINUTE THING AND I DIDN'T.

THEY SENT ME AN EMAIL STATING:

VI.-REFUNDS.

No refund, just like any service you purchase, regardless if there is activity on the account or not, you are responsible for the monthly or plan charge. Although you are not actively receiving calls the account and minutes are still reserved and serviced for you.

PAYMENT DISPUTE.

If for some reason you feel you need to dispute a payment please contact us immediately at [email protected].

If you dispute a payment with your bank we will charge you $100 for processing fee for each payment disputed with your bank, in order to avoid the $100 fee we encourage to CONTACT US. If this fee is not payed we will send you to collection and report you for fraud.

JUST RIGHT THERE THEY ARE SHOWING WHAT KIND OF SCAMMERS THEY ARE!! NOT WITH ME! I WILL UPDATE. IN THE MEANTIME I'M GOING STRAIGHT TO THE AUTHORITIES, THE BBB, MY BANK, AND THE US CONSUMERS BUREAU.

Mark as Useful [1 vote]
  • Aug 22, 2016

This place is a joke first they charged me more than what my amount said at checkout. I sent them an email that same night. When i heard back i was told i would get the refund but i chose to pick a different still cheaper plan, my inmate never got through on that phone number. After emailing them and asking questions "they" went on an automatic defense telling me no need to contact anyone and do i want a refund, i responded yes. Their response was unprofessional and completely false. When i tried to call the customer service number it always went to a no name answering machine, probably some dude running it out of his mom's basement. I am a single mom just looking for a cheaper way for my son to talk to his dad. Its sick there are people like this out there. Do not fall for it!!!

Mark as Useful [1 vote]
  • Oct 21, 2016

Checkout

Checkout page always give you total before pay

Mark as Useful [4 votes]
  • May 27, 2016

I signed up for telephone service in order for an inmate to be able to contact me for assistance or to act as an intermediary with legal issues. This company at Conlines.com notes on the HOME Page of their website:

WE COVER ALL USA

County

State

Federal

EASY TO USE

Receive calls on cell phone or any other telephone device

No credit check

You control your spending limit

Nothing extra is needed

QUICK SETUP

Fast activation

We never put you on waiting list

LOW RATES

No long term commitments

Cancel anytime

Mark as Useful [1 vote]
  • Oct 21, 2016

Not a Law firm

Conslines its not a Law Firm

Mark as Useful [1 vote]
  • Apr 29, 2016

I purchased 300 min of discount time so I could talk to my son in the county jail from ConsLines. They were more then happy to take my money, however the never provided the service. They said it would be availble for use in 10 mins, we are now going on 2 days. I call the number provided by the company only to get an unprofessional recording saying "leave a message". That was it, and thus far have yet to speak with a live person after repeated attempts of calling.

I am now going to contact the FCC to see if there is anything they can do. I also called my credit card company so they are aware of this company and will not pay the charge.

What else can I say they are scammers stay away.

I will update my report should I recieve any information from the FCC.

Mark as Useful [1 vote]
  • Apr 19, 2016

My fiancé is locked up and I was looking around to save money and I came across conslines and it sound like a pretty good deal. So I purchased the unlimited plan which was $30 and I never second guessed it at first because it had a BBB Logo and some other things so I continued with it. So later during the day my fiance called me from the recent account I was using and I gave him the new number that conslines had gave me and he calls it later on and it was a elderly lady phone number. So I contact them and the address on the website isn't the email they replied from and I told them I want my money back and that they were scammers out of Mexico pretending they are located in USA. They began to argue with me about I'm not doing it right and I was doing everything step by step. I call the 888 number that was on their website and Noone answered the phone, been calling all day on the 14th of April and it sends you to a voicemail.

The person continued to argue with me through email and I even have them my phone number to contact me but Noone never called. So I told them to cancel my account and to put the money back into my account and they didn't do neither so I filed a complaint with my back and next is a police report. It's sad that you have people out there and who knows how many others have been a victim also and it needs to be stopped before they cheat others out of their money.all people want to do is find a cheaper way to connect with their loved ones while he/she is locked up and people like conslines is making a bad example out of it. I hope you guys get caught and procscuted for what you have done to innocent people.and I also have emails and other stuff to prove that I purchased from yall so don't try and say I wasn't a customer because I was.

Mark as Useful [1 vote]
  • Oct 25, 2017

I came across this website thinking I would be able to receive collect calls on my cell from my bf who was detained. The website says create account and tell inmate to call and nothing else. After purchasing at 11pm. I had to write numerous emails to become activated which did not happen until 1pm the next day. However, you have to give a new number for inmate to call and then it "should" work. I knew this is something that did not work for me. I wrote an email requesting for a refund. They said no and it was my error not theirs. They also advised if I cancel I would get charged $100 for fraud and go to collections. Mind you I did not use the service. I also noticed when I called it went to voicemail and the charge on credit card reflects Tijuana not CA where they are supposedly. Please beware of this company. Not helpful or useful.

  • Sep 1, 2017

I was looking for a service to set up for my son from jail and I ran across what I thought cons line was as the carrier for Madison County Jail the site said that for the total amount of 18 something that I would have 300 minutes with my son so I paid it set it up and received an email saying it would be 3 hours it was almost ready then they sent me a three-step thing to do to set this up which I had no clue I would have to do first they said to send a new phone number they gave me to my inmate Sun then they told me not to notify the county that I was using their services they told me just to call the county and ask them who their service provider was then they notified me that otherwise they would disconnect me when I got to this point I had decided there's something wrong I was not going to change my number for my son to call me and I was not going to go against the county jail policies so I cancelled the credit card believing that this is a fraud after I cancelled they notified me that they were going to get me for fraud and that they were going to put me to bed Business Bureau however I called the county Madison County they are not aware of this company informed me they are possible fraud and to disconnect I never opened their service because I never really had a service to open they did not do as they said they would do it was supposed to be a straight line for 300 free minutes and it was not it became a big run around and a bunch of fraudulent explanations as to how to set up my account I felt as though it was some way of teaching me or showing me how to evade the system through what they already had started on their end now they continuously insist on the money and continuously harassed me which I will be blocking them but I started looking up about them and I found this lying on frauds with them not surprising.

  • Aug 31, 2017

I ordered service from this company thinking it was all I needed as it did not say that other service needed to be purchased that is until after you paid and received the welcome email. I went ahead and purchased the other service but the number never worked. When I contacted them all they said was that I did something wrong. Cancelled my service without me telling them to cancel my service and did not issue a refund. How many people are getting ripped of by this unscrupulous company (or individual) which is my guess. Pay a $100 for dispute? To whom does this money go? Shame on you conslines for taking advantage of people just trying to communicate with loved ones at an affordable rate.

  • Apr 20, 2017

Purchased a plan for discount phone calls from prison to talj to my son on April 13 on website conlines for over 8 dollars. Email said could take a few hours to activate. Next day still no email about activation. Called number and only could leavr message. My son called 2 days ago and call could not go through because there were no minutes. Called the company again and left message and still nothing.

  • Mar 29, 2017

Took out this phone service to talked to a inmate at buncome dentenion facility in asheville nc and when the inmate called it didn't work, I tried contact Conslines by e-mail and I called left a message on the answing machine has not refund or return my message or email, this company is a big fault .

  • Apr 5, 2017

Contact us

Please contact us [email protected]

Are you sure is authorized to make calls?

  • Mar 14, 2017

I purchased minutes and they said I would saved money on jail inmate calls I used and still had outrageous charges.called customer and emailed several of times no one at all to communicate with.then I gets this email. this is bull and feel as a threat. You already dispute it with your bank and accuse us of fraud. We sent you to collection and report you for fraud. Message Body: Making sure again account cancelled since I can't get anyone by phone contact. PAYMENT DISPUTE. If for some reason you feel you need to dispute a payment please contact us immediately at [email protected] If you dispute a payment with your bank we will charge you $100 for processing fee for each payment disputed with your bank, in order to avoid the $100 fee we encourage to CONTACT US. If this fee is not payed we will send you to collection and report you for fraud.

  • Apr 5, 2017

CUSTOMER COMMITTED FRAUD

Customer committed fraud to us, paid with card then asked the bank for full refund, got full refund and was trying to use the service for free, we detected the fraud and closed the account, customer was mad because could not get service for free.

We sent customer to collection and report to the authorities for fraud.

  • Jan 2, 2017

This company said I could use it to talk to my friend in jail it's false they are the ones who should be charged with frud they are scammers I used my debit card.

  • Dec 3, 2016

Conslines is a scam. They offer cheap minutes to speak to your friends or loved ones that are incarcerated. They advertise very cheap minutes. 21.00 for 500 minutes to someone in Jail or Prison. You order and pay. Then when your loved one calls they do not intercept the charges. I have used they are wonderful, not as cheap but a legitimate company.

  • Nov 21, 2016

Scam

Terrible service!

Do not use ! They never send the number then they do not cancel like the website says! This is a scam!

  • Oct 26, 2016

Warning please read

ORDERED CANT GOT ON PHONE NO EMAIL FROM COMPANY RIPOFF

  • Mar 16, 2016

I contacted this company to try to get a reduced charge on phone calls from the local county jail, where my husband was detained. I emailed the company before setting up my account and inquired about the process and to make sure the facility would allow the service. While doing so i was assured that the facility accepted the service, and I would receive call rate discounts.

Therefore, I signed up with this company I would like to note now that it says immediate account set up. Which is completely false. I had to continuously email them before my account was set up. My husband was able to make on phone call to this number before it was blocked and I did not receive ANY discount on that call. Now the company is taking out reoccurring charges from my bank account for a service they never provided in the first place.

I have contacted the company and i am getting the run around, first they said that I did receive service which in fact I did not, now they are trying to say that they were not aware of the main provider that the calls go through, and i they have a special set up for them. When they were in fact informed before creating my account. This company is a total scam Do Not Use this company if you are ever in my situation. They will argue and you will get nowhere they are scam artist and total frauds and should not be able to do business anywhere.

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