General manager refuses to refund over $8,000.00 that Compass Self Storage in Neptune, NJ has charged us. Female front desk worker saw dead rat and rodent fecal matter all over our stored belongings. She even took photos of this and she said she would immediately send it to the manager. She said manager would contact us. Over a month goes by and we never get a call. I call and ask for managers number. I call him. He is located in Delaware. He says no refund! I am asking again for our $8,000.00 back!!! I will keep posting so consumers know! We want our money back! Everything was thrown out by your company due to rodents!
Compass Self Storage, 1109 Ninth Ave., Neptune, NJ 07753 #732-502-0440 and #732-890-0700. Manager Shawn Madison refuses to return $8,000.00 money collected to rent a rat infested rodent waste filled storage unit #C153. Compass collected monthly rent for over three years. We are Hurricane Sandy Victims! We stored the third level of our home contents and went to retrieve items since our house is now restored. I immediately got front desk girl Amanda to see dead rat and rodent urine and fecal matter covering our king size bed, box springs, microwave, and all contents in rented unit. Amanda told us to leave all contents and that she would call Mgr. To have everything thrown out. The insurance to cover contents is $2,000 this covers some of the contents what about the $8,000.00 compass collected in rent from us???? I want rental money returned! The unit was clean when we placed items in unit they collected $8k on a rat infested unit! Shawn Madison lied to BBB saying claim was settled online! He lied! No claim was settled and we want all of our rental money back!
Compass Self Storage Reviews
General manager refuses to refund over $8,000.00 that Compass Self Storage in Neptune, NJ has charged us. Female front desk worker saw dead rat and rodent fecal matter all over our stored belongings. She even took photos of this and she said she would immediately send it to the manager. She said manager would contact us. Over a month goes by and we never get a call. I call and ask for managers number. I call him. He is located in Delaware. He says no refund! I am asking again for our $8,000.00 back!!! I will keep posting so consumers know! We want our money back! Everything was thrown out by your company due to rodents!
Compass Self Storage, 1109 Ninth Ave., Neptune, NJ 07753 #732-502-0440 and #732-890-0700. Manager Shawn Madison refuses to return $8,000.00 money collected to rent a rat infested rodent waste filled storage unit #C153. Compass collected monthly rent for over three years. We are Hurricane Sandy Victims! We stored the third level of our home contents and went to retrieve items since our house is now restored. I immediately got front desk girl Amanda to see dead rat and rodent urine and fecal matter covering our king size bed, box springs, microwave, and all contents in rented unit. Amanda told us to leave all contents and that she would call Mgr. To have everything thrown out. The insurance to cover contents is $2,000 this covers some of the contents what about the $8,000.00 compass collected in rent from us???? I want rental money returned! The unit was clean when we placed items in unit they collected $8k on a rat infested unit! Shawn Madison lied to BBB saying claim was settled online! He lied! No claim was settled and we want all of our rental money back!