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Clayton Homes


Country United States
State Tennessee
City Maryville
Address 5000 Clayton Road
Phone (865) 380-3000
Website http://www.claytonhomes.com/

Clayton Homes Reviews

  • Dec 3, 2018

My husband and I recently purchased a home from Clayton Homes (aka SE Homes, aka CMH Homes, Inc.), and have had a poor to fair experience with customer service, product quality, and resolution/repairs. I would not recommend purchasing a Clayton Home at all.

We ordered our new Abigail model home in June 2018. It was delivered in August 2018. To date (December 4, 2018) there are MULTIPLE issues that were present at delivery that have not been addressed. Here is a detailed account of our experience so that hopefully, another customer can avoid this headache all together.

Customer service: Let me first say that everyone at the dealership has been very nice and accommodating. However, there is a point at which when someone tells you that you will receive something the next week, or that they can get something done by a deadline, and fails to deliver again and again and again, nice morphs into patronizing.

The overwhelming theme of our experience with the staff is that they readily tell the customer what they want to hear, rather than facts. This leads to a customer service experience in which the dealership over-promises and under-delivers. And unfortunately, that is just the tip of the iceberg.

Poor quality materials and workmanship: When we toured the model home, one of the big features were beautiful barn doors in the master bathroom. When our home was delivered, we immediately noticed that the doors we received were not real wood at all. They were particle board with a cheap wood pattern overlay glued over them.

The doors were ultimately replaced with the doors from the model home that we toured (our understanding is that the doors we received were actually pulled from the model that we viewed). One of the particle board doors was disposed of in a burn pile at our home (with our permission), and we noticed that as soon as the moisture from outside hit it, the cheap overlay bubbled and peeled. These particle board doors are now the standard in the Abigail home, and they are in a bathroom, where they will be constantly exposed to moisture.

I use this as an example, because although my doors were replaced, we toured a home with a much better product, were quoted a price for the home based on that product, and we received a far inferior product to what we originally paid for. It was only after several follow ups and complaints that we were able to get the doors that we originally paid for.

Poor communication and purchasing process: The ordering process is frankly a bit of a joke. Part of the order process is to sign off on all of your modifications for your home, but the details of the order form leave a LOT to the imagination. Ultimately, you have to rely on the communications between the factory and dealership salesperson, and hope for the best.

One example is that the exterior of our home was to be a light color, with a darker insert. The order form simply states the color and any upcharge – there is nowhere that you sign off on where those colors were to be placed, and when we received our home and they were inversed (dark with light instead of light with dark), we had NO RECOURSE whatsoever, since that is what was on the order form.

Flagrantly usury verbiage in an attempt to remedy company errors: In addition to the order form itself, there is a lot of back and forth between the dealership and factory before you actually place your order. We had discussed one countertop the first day we were at the dealership, and chose a different countertop. The countertop on our order form is not what we received. (Who even signed off on the specs at the factory inspection prior to delivery, because they’re clearly not doing their job?)

We agreed to come up with a settlement agreement, in which Clayton Homes offered us only a portion of what it would actually cost to replace the countertops. The agreement we were sent to sign and actually get the check included the verbiage “Buyer(s), jointly and severally, do hereby forever release, discharge, and agree to indemnify, defend and hold harmless [Clayton Homes] from any and all claims, liability, damages, and expenses whatsoever, whether now existing or hereafter arising.”

We had an attorney review this document and he agreed that this verbiage released Clayton Homes from ANY repair, not just related to the countertops. Clayton was unwilling to redline this agreement and to date, we have yet to receive any compensation from this company for THEIR error.

Our home is yet to be complete: As of the date of this writing the following issues persist at our new home.

We have not received the deep cabinet drawers for our home. The home was delivered incomplete, and for months we have been told that the 13 missing cabinet drawers would arrive “Next week” and “We’ll get it taken care of”.

Our lighting upgrade is nonexistent/inoperable. We paid a premium to have additional lights installed on the exterior of the home at each entry. The lighting for the front entry was not installed at all. The additional lighting at the rear door was installed, but is inoperable (does not function). (Again, someone signed off that the entire electrical system was tested before the house was shipped.)

Our skirting has yet to be installed.

And the issues with our kitchen island. We paid $1,600 to have the island widened to the size of the countertop instead of having a seating ledge, and to add an additional bank of cabinets on that side. The cabinets were added, but not extended like they were supposed to be, making them dysfunctional to use. Also, the cabinets installed did not match the opposite side as requested (there are no drawers). In addition, several cabinet bodies were “unfinished” leaving a matte appearance next to a glossy cabinet. This gives the appearance that the cabinets are two different colors of black.

Clayton Homes sent a representative from the factory to view the issues first hand, and that representative brushed off the complaints stating that “it’s not that bad”. Clayton homes offered us $350 in compensation for their errors on the island, or they would replace it. The compensation should be calculated as how much it would cost to get this fixed to specifications not what Clayton deems their shortage of performance is.

We opted to have the island repaired to specific performance, and the replacement cabinets that arrived had the same issues with some of the surfaces being unfinished, and were the same incorrect depth. We also waited over 3 months for this repair because we were told a team from the Alabama plant would be sent to make the repairs. Only one person showed up with the cabinets, he was from Fort Worth, and he had no helper with him. My husband had to help him carry everything, dismantle everything, etc. We are not here to be Clayton Homes’ free labor for repair orders.

To date, this issue has not been resolved, and we are paying interest and mortgage payments on a home that is incomplete. Please save yourself the headache, and avoid purchasing a Clayton Home.

  • Mar 11, 2017

I bought a double wide from clayton homes and it has been stressful can't get them to fix nothing they have come here but not once came back to fix anything. Brand new no one but us have lived in it. So I was told but the floors are falli ng in and roof leaks bath has black mold growing in the walls they patched rook with silicon instead of changing the shingles. Oh My God.. There is so much wronge with this thing. Stove didn't work was trash had to buy a new one second hot water heater didn't work had to have that fixed cause they would not come fix it. Fridge had big spilt in it and was not sealing freezer door. I can keep going for hours on things that is wrong the marriage line is seperating.OMG I need some help pls I need an attorney they are sueing me for 70, 000.00. And another thing you can see day light at the top of exterra walls also from one room to another. Hope this is enough to get someone to help me pls....

  • Jun 27, 2016

My brother, sister in law and I bought a home from Clayton Homes in 2009. We were shown a home that was supposed to be like the one we were purchasing except ours would have an extral bedroom. I even tapped on he waslls and comment they appeared to be solid. We were assured that ours would be too. Ours was delivered and set up. We we looked at the home we found out it wasnt a Clayton brand, it was a Southern Home which is apparently their economy model for those of us who can't afford the good stuff. They also took the wheels and other stuff they used to transport the home.

As we lived in the home we began to notice how poorly made this "home" is. The walls are cardboard or fiberboard. We can't clean the walls without rubbing the pattern off. Heaven forbid we try to put a nail in the flimsy wall to hang a picture, the nail won't stay and the picture falls off. the stuff is coming off the cabinets and you can see they are fiberboard. You can see through the cracks where the walls are supposed to meet. Our airconditioner has gone out a couple of times and it has cost us to repair because the insurance is lousy.

We could sell this piece of crap if we wanted to. It is falling apare and the sad part about it is how much we still owe on it. Ridiculous. Oh yes. they wouldn't let me put my name on the title because my credit rating wasnt good enough. I have helped my brother pay for this hunk of junk since we bought it. I have never missed paying my half since we got it. I am thouroughly disgusted at this ripoff and hope there is some kind of class action suit going one. Because my brother and I, his name is Michael Flatt, want to join it.

  • Jan 8, 2016

We bought a Clayton Home in 08/2014 From day one it's been a NIGHTMARE! The dirt pad is still yet up to code! How they get away with it is beyond me. We have had giant puddles of water under our home for over 16 months now! All Clayton homes have done is cut every possible corner! According to their own manual water under the home is a big No! That is NOT the worst of it! Day 2 my health, asthma was flairing up. We found MOLD growing on a hand soap dispenser in master bathroom! MANAGER of Clayton homes didn't believe us.

So we left it where it was until they came out to do the walkthrough. He seen it with his own eyes! Said to throw it out. At this point my asthma is getting worse and worse. We begged them to take this home back that something was seriously wrong! He wouldn't! As days went on I got really bad. They did hire a mold inspector who did a AIR QUALITY test only! So 2 reasons why Clayton homes didn't have him check behind walls , ceilings, flooring. 1- they were to cheap, 2- they fully knew that mold is behind walls and they DONT want me to find out!

One of there workers had to rush to urgent care because after removing sink basin and master bedroom panel, he wound up getting sores up to his elbows! Office blamed me the next day! Saying my home was infested with fleas! I had to have my vet fax over invoices showing my dogs have been on flea preventive even before owning home! They recanted there story! By this time I'm being rushed to the E.R. 2 times if not more a week! The constant taking steroids to control my asthma has led to me now needing a total hip replacement! I'm only 48!

That is not the worst of it. My asthma couldn't be controlled, so my Dr sent me to a Pulmonologist, she ran few tests, cat scans and xrays, labs. Few days before christmas Dec 22,2015 was my appointment for my results. I NOW HAVE 7 NODULES ON BOTH LUNGS! So it's safe to say this DEATH TRAP of a home cost me my life! All because Clayton Homes want to make money! How horrible and DISGUSTING of them! If any home owners are not feeling well I suggest you see your DR ASAP! Pass my story on please, you just might be saving someone's life by stopping them from buying a CLAYTON HOME!

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