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Cigar Grog


Country United States
State Florida
City Miami
Phone 305.482.3556
Website https://cigargrog.com/

Cigar Grog Reviews

  • Sep 11, 2017

I purchased a deal from this company on Groupon. I followed the directions on their website which is to: 1. Add the item to your cart, 2. When prompted, enter your redemtion code, 3. Click Apply. The only problem is that there is no space to add the redemption code on their website. I continued through the purchasing process to see if there was an area to redeem on the PayPal website. Obviously, there was not a space to redeem my Groupon on the PayPal website. I continued with the purchasing process and clicked "Pay Now" only due to the fact taht right below that button, it says "You will be able to review your order before you complete your purchase." PayPal instantly charged me for the full amount and I was not able to cancel the item. I'm currently going through the dispute process with PayPal.

I've tried numerous times to cancel this order by calling and emailing Cigar Grog.

The phone number always goes to their voice mailbox. I've yet to receive any sort of response from this company. Groupon credited me back for my deal since they were also unable to contact Cigar Grog. At this point in time, I'll accept the product at the price I paid. However, it's been over two weeks and I've yet to receive any tracking information on my product. Please stay away from this company at all costs!

  • Sep 11, 2017

I purchases on Groupon a specific type of cigar package offered by this company. After realizing the website had no pllace to enter the redemption code I just orderedd the cigars anyways and reported to groupon and PayPal what the store is doing. After paying the $86 for what I wanted I have yet to receive any information from the company. No product,no tracking info and nor even an email. They took my money,THEY DO NOT ANSWER EMAILS OR PHONE CALLS. THIS WEBSITE IS A FRAUD,SCAM,RIPOFF! AVOID LIKE THE PLAGUE. ORDER FROM A GOOD COMPANY. MIKESCIGARS HAVE EARNED MY BUSINESS. BUY FROM THEM NOT THE THIEVES AT CIGARGROG.COM

  • Apr 12, 2017

After purchasing a coupon on Groupon, I went to cigargrog.com to claim it. I followed the instructions to claim the groupon but was never prompted to enter the groupon voucher. Instead, I was charged the full price for the package. I emailed the company to try and resolve the issue. The next day I tried to call them to try and resolve it before the shipped the product. I didn't recieve an answer so I left a voicemail asking for them to contact me regarding the issue. I was polite and appologetic in both instances incase it was my fault for not entering the groupon code properly even though I went through the steps a second time without entering any credit card info to make sure I didn't miss anything (with groupons you typically have to pay taxes or shipping when claiming the voucher and thus a credit card number is required). I have since emailed several times and left several voicemail and have yet to hear back from them.

I recieved the product in the mail but am still upset to have paid full price for something that was supposed to be 70% off. I've told them I want to return the product as I am not happy with the service. 2 weeks later and I'm still waiting to hear any kind of response from them.

I have also contacted groupon who has refunded me for the original groupon and were very helpful, however, they weren't able to get ahold of the company either. I believe this company knows exactly what they are doing and are intentionally trying to rip people off and not honor the groupons.

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