I am a retired Gulf War Veteran, I have spent thousands of dollars in your store over the years your staff are kind and professional. I bought this Grill in May of last year, it is still under warranty, as you can see this company IS NOT CUSTOMER FRIENDLY. I contacted them to day, after receiving 50.00 worth of parts I had to buy upon dis assembly I found it was beyond repair, I contacted them was totally professional, they are refusing warranty for RUST, the rust is do to inferior parts and coating, the coating on the cheap stamped steel metal has burnt off and rusting you CANNOT coat bare metal with oil as they suggest its ridiculous, on top of that they are now refusing to refund my money on the parts I purchased unless I pay the shipping back???? I will dispute the credit card if need be. [continued below]....
CHAR-GRILLER Reviews
Consumer Alert. CharGriller.com Gas Grills.
To: Home Depot Corporate and sales Department.
I am a retired Gulf War Veteran, I have spent thousands of dollars in your store over the years your staff are kind and professional. I bought this Grill in May of last year, it is still under warranty, as you can see this company IS NOT CUSTOMER FRIENDLY. I contacted them to day, after receiving 50.00 worth of parts I had to buy upon dis assembly I found it was beyond repair, I contacted them was totally professional, they are refusing warranty for RUST, the rust is do to inferior parts and coating, the coating on the cheap stamped steel metal has burnt off and rusting you CANNOT coat bare metal with oil as they suggest its ridiculous, on top of that they are now refusing to refund my money on the parts I purchased unless I pay the shipping back???? I will dispute the credit card if need be. [continued below]....