Be very careful using this company! They rented my family a car from Fox that advertised, “Unlimited miles.” They collected ALL FEES in advance (several hundred dollars). When We got to the Fox rental counter they explained that due to “geographic restrictions” the car WAS NOT unlimited miles. Fox refused to give me the car that CARRENTALS.com collected money for in advance.
I then contacted CARRENTALS.com and they refused to refund the hundreds of dollars they collected for services that were NEVER RENDERED! This company should be avoided—they have a blatant disregard for their customers and are stealing money from families for services that are NEVER RENDERED!
One can only wonder how many thousands of dollars they take from honest families every year who never actually receive the services (car rental). A very interesting business model indeed.
I rented and prepaid car through carrentals.com from "Routes", at Schiller Park near O'hare airport, Chicago. I was not given any idea as a that rental was only for people flying in and out of O'hare. Routes, the compny did not give me car. They gave me carrentals customer service number 844-750-8180 that no representative answered 20 min that I gave up. No car, no money back, pure deception.
This has to be the worst car rental experience I have ever had. The reservation was misleading. I did a search for a vehicle at the MCO airport, however, after making the reservation I realized that the system AUTOMATICALLY directs you to find the cheapest price closest to your desired area. So I ended up with a rental car that wasn't even at the airport -- it was close to the airport. THE CUSTOMER SERVICE IS HORRIBLE!!!! I never spoke to a "live" person. All of the customer service is e-mail only. I contacted them within 2 hours of making screwed up reservation, and they refused to issue a refund. I got my credit card company involved and they could not get my money back either. $300 GONE!!!! THE WORST EXPERIENCE EVER!!!! Worse than zero stars...more like NEGATIVE 1,000 stars.
CarRentals.com Reviews
Be very careful using this company! They rented my family a car from Fox that advertised, “Unlimited miles.” They collected ALL FEES in advance (several hundred dollars). When We got to the Fox rental counter they explained that due to “geographic restrictions” the car WAS NOT unlimited miles. Fox refused to give me the car that CARRENTALS.com collected money for in advance.
I then contacted CARRENTALS.com and they refused to refund the hundreds of dollars they collected for services that were NEVER RENDERED! This company should be avoided—they have a blatant disregard for their customers and are stealing money from families for services that are NEVER RENDERED!
One can only wonder how many thousands of dollars they take from honest families every year who never actually receive the services (car rental). A very interesting business model indeed.
I rented and prepaid car through carrentals.com from "Routes", at Schiller Park near O'hare airport, Chicago. I was not given any idea as a that rental was only for people flying in and out of O'hare. Routes, the compny did not give me car. They gave me carrentals customer service number 844-750-8180 that no representative answered 20 min that I gave up. No car, no money back, pure deception.
This has to be the worst car rental experience I have ever had. The reservation was misleading. I did a search for a vehicle at the MCO airport, however, after making the reservation I realized that the system AUTOMATICALLY directs you to find the cheapest price closest to your desired area. So I ended up with a rental car that wasn't even at the airport -- it was close to the airport. THE CUSTOMER SERVICE IS HORRIBLE!!!! I never spoke to a "live" person. All of the customer service is e-mail only. I contacted them within 2 hours of making screwed up reservation, and they refused to issue a refund. I got my credit card company involved and they could not get my money back either. $300 GONE!!!! THE WORST EXPERIENCE EVER!!!! Worse than zero stars...more like NEGATIVE 1,000 stars.