I purchased my 2014 Dodge Dart 7/20/2017, The agent Fumi was beautiful. Great excellent customer service! Give her a raise! The process went smooth and stress-free.
However, three weeks later I had to bring it back because it kept shutting off. Three weeks after that I was in a loaner. The loaner left me stranded had to call a toll truck. I got another loaner the battery died. I picked my car up in August sometime. Shortly after, I had to take it back for repairs. Electric problems then shortly after, that tire and sensor problems. WTH?
I picked my car up in October sometime. So from July until October, I did not trust the car I wanted to return it. They assured me everything would be fine. It is now June 2018 11 months later, and the car is in repairs for overheating engine broken fan or maybe a sensor. I do not know yet.
I work two jobs and I am in college. I had to take time off work on both jobs which is Just started in March. I called Ashley Manager Ellicott City, Todd service repair Ellicott City, and Theo CarMax headquarters, customer service. They politely passed me off. I needed a loaner, not a rental after all the inconvenience. My experience has been exceptional. Exceptional Customer After Care is what I need. Instead, they act like they were doing me a favor, Their Robotic line, "I apologize you have this problem", "I am really sorry this is happening" " I can understand your frustration" BS I am tired of those petty customer service lines! (Let your Actions Speak) Truth is once you purchase this car it is now your problem, not ours. A Question would you let your Mother or child or Loved one drive an unsafe, unreliable car? or this car? Ashley, Todd, and Theo? I am paying almost $400 a month for a piece of junk.
Carmax I purchased my 2014 Dodge Dart 7/20/2017, The agent Fumi was beautiful. Great excellent customer service! Give her a raise! The process went smooth and stress-free. However, three weeks later I had to bring it back because it kept shutting off. Three weeks after that I was in a loaner. The loaner left me stranded had to call a toll truck. I got another loaner the battery died. I picked my car up in August sometime. Shortly after, I had to take it back for repairs. Electric problems then shortly after, that tire and sensor problems. WTH? I picked my car up in October sometime. So from July until October, I did not trust the car I wanted to return it. They assured me everything would be fine. It is now June 2018 11 months later, and the car is in repairs for overheating engine broken fan or maybe a sensor. I do not know yet. I work two jobs and I am in college. I had to take time off work on both jobs which is Just started in March. I called Ashley Manager Ellicott City, Todd service repair Ellicott City, and Theo CarMax headquarters, customer service. They politely passed me off. I needed a loaner, not a rental after all the inconvenience. My experience has been exceptional. Exceptional Customer After Care is what I need. Instead, they act like they were doing me a favor, Their Robotic line, Ripoff Ellicott City MD
We purchased our 2016 Chrysler Town and Country the weekend of April 30th 2023 from Carmax located at 2501 Powell Ave, Nashville, TN 37204. We arrived for pickup at about 12:15 pm on April 30th 2023. The process was reasonably fast, and we left on our way home by 1:25pm. We decided to stop at the parking lot down the street on our way home to just look over the vehicle and make sure everything felt right. We did the walk around and then proceeded home. When we got home, we parked in the driveway and discussed the van while walking around intensely to evaluate everything.
We found problems with the front passenger light housing and light bulb.
May 22 was the first available appointment for them to take the van in to fix the problems. Problems were: Front struts, checked out the backup camera which has never been corrected, A/C didn’t work well consistently and at times didn’t work at all, steering wheel controls for cruise control and radio were not working, the passenger light bulb and housing, and more.
They said nothing was wrong with anything but the struts which would need to be scheduled and the bulb housing which needed to be ordered. We were then scheduled for June 12th and we dropped the can off on the 11th of June after paying for and picking up a rental vehicle. The next day, June 12th they called and said they had ordered the wrong parts and needed more time. They were willing to give us a loaner vehicle. We went and picked up the loaner vehicle. We picked up the van on June 16th and on June 19th we were calling back because things were still wrong with the van. They couldn’t take it back till the 23rd of June.
From this point this just continued to be a battle.
Since we purchased the vehicle we have called CarMax over 55 times since May 2023 about getting the van fixed. We have owned the van 193 day and the dealership and repair dealership have had custody of it for 128 of those days and they still currently have custody. They refused to honor the 90 day full refund return policy because we have technically owned it yet we have ONLY had custody and ability to use it, although it has never worked completely proper, for 65 days.
This is the 2nd time we purchased a car, the first car was fine but as they use a number of different banks the first took all payments then after 2 years claimed 3 payments went missing and took the car, destroyed it in the process. They then claimed they found the payments, and we could take the car back as it was, 9,000 dollars in damage they caused so we refused. They then charged it off. We went to another loan company who is definitely better but the car CarMax gave us is trash. Brian Bishop talked us into the car, they gave us a bogus recall list as 3 were open, engine stalling, seatbelt malfunction and airbag malfunction, they didn't change the brakes even after we noted the sounds, never even touched the oil or filters in the car and didn't clean it out. We had to fix the brakes and they didn't tell us it would cost more for out of network service but they couldn't work on the car for a month. Everytime we call they give us some song and dance. With the recalls we found them in 3 seconds after our car seized up in traffic with our 1 yr old in the car. The sales manager claims there were no recalls but he was sure the previous recall was fixed. Uh I'm sorry what? So the issue we are dealing with was recalled in 2017 and clearly was never corrected so they not only saw the recall but claimed it wasn't there and then claimed it was corrected. Explain that one for me. Now we are looking for a attorney who would like BOTH cases.
Carmax illegally took my vehicle and my $4000.00 down payment that I put down on the car. I went into Carmax to purchase a vehicle I let the salesman know up front that on Jan 3 that was my last day as a seasonal employee for USPS. It was Jan 11 2021. The salesman asked for my last pay stubs from USPS I provided them.
Everything went through I paid a $4000.00 cash down payment on the car and I had paid $99 fee to have the vehicle brought in to the dealership from another location. A month later I started receiving calls from Carmax that I didn't provide proof of income. However I contacted my attorney who told me the vehicle has been sold to me and my employment was irrelevant at this point.
After being in legal possession of the vehicle for 3 months CarMax took my car and kept my down payment. When I called the corporate office asking why my vehicle had been taken I was told by Sharon that it was because they couldn't reach me by phone!
On September 28th, 2020, I purchased a 2017 Nissan Rogue from CarMax in Memphis, TN. On May 18th, 2021, I drove from Horseheads NY, to Rochester, NY as advised by CarMax Financial, after contacting them to inform them of my intent to re-finance my car through Navy Federal Credit Union, and asking the most amenable process to facilitate a smooth transaction, as I was currently on a contract assignment in Upstate NY. I was advised that the Rochester location was where I could go to make the pay-off, which was almost two hours from where I was working, but I felt more comfortable making the drive, then mailing the cheque.
Upon arriving at the CarMax location in Rochester, NY, I asked and was directed to an agent, who I was told by the concierge would be able to process my payoff. I presented a cheque in the amount of $17,212.71, I asked for, and was given a receipt after endorsing the cheque, and was told that I would receive a refund, which would represent the difference in the 10 day payoff calculation, and the additional cheque I presented to them for$53.90, as well as additional documents once the payment was actually, presented, and cleared.
I was not aware, nor informed that there was an issue with the transaction until I checked my online banking almost three weeks after I paid the car off, and saw that the refund cheque that I received from CarMax had bounced, and my bank levied a $15.00 fee for the returned cheque. I contacted Navy Federal and asked for details about the transaction, and was informed that the check was cancelled. Upon further investigation, my bank informed me that CarMax had deposited the cheque for $17,212.71 to Wells Fargo Bank, but had neglected to endorse or stamp it, and subsequently Wells Fargo did not clear the check.
The fact that CarMax then stopped payment on my refund cheque, thereby causing me a penalty and a black mark with my bank, is just criminal. I contacted CarMax after calling them for hours without actually reaching anyone, I spoke with someone in the Rochester office who had no idea what I was talking about, told me there was no record of my payoff, and that, if I had, in fact given someone there a cheque, they would not have it, because they are just the middlemen, and that the cheque would have been sent to the Corporate office for processing.
I called the Corporate office and spoke with Marquis, who was barely professional and seemed completely confused. He first stated that the cheque was there, I asked him what was going on with the deposit and he said he did not know because they would have to ask the Rochester staff, I then asked why they could not just re-deposit the check once the had endorsed it, he then stated that the check was not there, this after telling me five minutes earlier,that it was there. He then insisted that he saw the transaction in the accounting, but the payment had not been processed to my account. He stated that he wanted me to hold while he contacted the Rochester office to ascertain the location of the cheque. After leaving me on hold for over 20 minutes he came back to the phone and stated that he could not reach anyone at the Rochester location, and would have to call me back the next day.
The details of what went on for the next three weeks would take several more pages, so I will give you a synopsis of what I have transposed in more detail once already, should I need to retain legal representation on this matter. Over the course of almost five weeks I was misled, outright lied to, disrespected, disregarded, and ignored. The first ridiculous piece of information I received from Marquis, who I finally reached after he did not call me the next day or the five days after, was that no one knew where the cheques was located, I told Marquis that my bank would re-issue the cheque, once they had the initial cheque returned, but not before.
Again, I was told that the cheque was somewhere in the Rochester office. Rochester stated that it was sent to Corporate, Corporate insisted that they never had possession of it, this went on for three weeks, no one would give me a straight answer or take ownership of this major screw up. I asked for an escalation representative several times before I was allowed to speak with one, and by then they claimed that they had located the cheque and had re-deposited it and that I would subsequently receive another refund cheque and my payoff documents.
I would love to say that things went as they should after this, but they did not! I received a cheque for $29.39, the refund amount, about a week later, around the same time I received a notification from Navy Federal, advising me of the declining timeline for them to receive the Title naming them as the new Lien Holders. I contacted Carmax to ask when I would receive the Lien Release and Title because I needed to have the document updated at the DMV and send them to my Bank, I was told that there was no one in the office that could assist me and that I should call back tomorrow, which I did, I spoke with Kay again, and was told that they did not have the title there, that it was at the Rochester office, I called Rochester, who insisted that the Corporate office had the Title, this was now going beyond ridiculous.
When I called the Corporate office back I was put off again, someone would call me back, no one did, I called back and was told by Kay that they did not have my title, but they had determined that the Title had been sent to the Memphis Store, I asked her why, she stated she did not know and that Rochester had sent it to Memphis. She left me on hold over 45 minutes while she called Memphis, only tom tell me no one answered. I called Memphis immediately after they picked up as they usually do when I have called before and they insisted that they did not have the Title, that it was at the Corporate office, by now I was out of tolerance with all the incompetence, the half-truths and outright lies, and I told them so, then all of a sudden, the agent that I was speaking with, tells me that my Title is at the Shelby County Clerks Office. I called, they did not have the Title, and informed me that CarMax was still listed as the Lien Holders, 5 weeks after I had paid my entire account to a zero balance.
It was another entire week before I was told that the title was lost, I told Kay and the two other people she had conferenced in on the call that I already surmised that, and that I was almost certain that something illegal or fraudulent was going on. At that point they admitted that whomever had processed my $17,212.71 payment had processed it, as me having sold my car back to CarMax. I am convinced there is much more to this story, I was afraid that this was not the end of this madness, because that same day I received a duplicate refund cheque, when I mentioned it to Kay, her associate on the phone tried to claim that the cheque was to repay me for the returned cheque fee, that was levied by my bank, I told her that didn’t add up because the amounts were different and that they had told me that I would have to send them proof of the returned cheque and the fee, yet another lie, because she then said that the second cheque would also bounce because they had put an incorrect address on it, I refuted that as well because the address was correct.
She then played confused and said she would have to call me with the valid cheque number tomorrow, so I would know which one was good! This was not the end of this nightmare. I asked why they could not send me a Lien Release so that I could apply for a replacement title, I had asked for this on other occasions and had not been given an answer, this just made me more suspicious, that they had resold my title or my loan or worse. I was finally told that they would provide me with the Lien Release immediately, and that I could send that into the DMV with a $13.00 check and request a Duplicate Title, and that CarMax would reimburse me for the costs to replace the lost Title. She assured me that I would hear from someone the day after the 4th of July holiday, I did not hear back from them until I finally reached someone at Corporate that Friday morning. I asked to speak with Kay and was told she was in a meeting until 2:00pm and would call me back around 2pm.
She called me finally, minutes before 5pm, and told me that everyone in the office was gone for the day, so she would have to call me back the next day, she called me the next afternoon and told me that they had everything corrected and finalized, that my account was closed, and I had a zero balance. She said nothing about Lien Release, or the Title, so I asked her how soon she could send me the Lien Release!
You have no idea how furious I was when she told me she would have to check and see if they could give me a Lien Release! I did not owe CarMax a dime!, I had paid on time, or early, I had paid extra! I told her I was legally entitled to a Lien Release, that I would call an Attorney, that I had secured the contact information for the CEO of CarMax and that I would be contacting you, because I’d had about All I could take of this fraudulent circus. I received the Lien Release in my email the next morning. I thought my nightmare of dealing with CarMax was over, it was not, about a week later I received a call from the Rochester location telling me that they had received a FedEx packet addressed to me, but sent to them, I was not shocked, he stated that he would forward it to me, I said thank you, I received it 6 days later in a regular envelope and the document was glued almost entirely to the envelope. I am now down to the wire with respect to the deadline to get my Title to Navy Federal.
Today I received yet another blow courtesy of CarMax, I noticed that there was only one fog light on my car, my car has been pretty much garaged since I bought it, so I was shocked to discover today, that I had been sold this car missing a light. But I was wrong, the light was not missing, it was much worse! I took my car to a nearby Nissan Dealership to inquire about replacing the light, I was not happy, but I was devastated when the Service Manager took a look at it and discovered that the light was there under tape that was covered with paint, as a result of the car being painted. Upon further inspection he informed me that the car had been sprayed, due to damage to the body, likely from an accident, because there was still noticeable body damage to the front of the car and overspray, also someone had forgotten to take the tape off! (See Attached Pictures).
I wondered why the Salesman who sold me the car seemed to be gone right after I purchased this car. I was assured when I asked, that the car had no accidents, was a fleet car, and I was told that I would have a Carfax report in my paperwork that would clearly state that. I am furious, and I want this made right.
I am truly surprised that I am having such a terrible experience with CarMax, I did not expect this. I thought this was a reputable company.
I am hoping this is the exception, and that CarMax will make this right. I have already invested over $9,000.00 in this car, but I will not be a willing victim.
I sold my car to Carmax back on April 28th. I instructed them to send the payment to Hyundai Financial and instead they sent to Hyundai Leasing. So according to Hyundai my car was never paid off. Took over 2 months for carmax to fix this and now I am having a dmv issue as they did not transfer title correctly. I tried numeri=ous times to reach carmax management which is non-existant.
I finally found the CEOs email address and emailed him and he had 2 people handle this which was a complete failure. Do not use this company. Shame on Bill Nash and the management of Carmax. Will also be filing reports with SEC, Dept of Consumer Affairs, BBB and other agencies as this company is a disaster.
So I bought a GMC Truck at carmax Henderson. Within the 7 day period I had my first issue, car started driving rough, brought it back and they said they fixed the issue with the timing. Within 2 weeks it happened again, check engine light came on, took it back, supposedly fix the issue, less than a month later another issue, got a loaner this time that cost me $50. On returning the loaner after they told me they fixed whatever the issue was that brought up the check engine light(that they said wasn’t coming on after I told them it was) every single light on the dash came on before I could even drive the car off the lot.
Took it right to service and took pics and videos. They claim it’s an ECM issue and that they sent the car to another dealership to get fixed, fast forward more than a month later and the car is STILL IN CARMAX and they don’t want to give me another car or refund me. I can’t get in touch with the GM or any of the higher ups. I’ve reached out even on social media to them blatantly disrespecting me on there. So last week I got the car back again, not even 4 days past and check engine and another light came on again.
If you can buy from somewhere else, DO IT! RUN AND DON'T LOOK BACK!!! They crashed one of our cars on the lot, then sold us another that had a RODENT NEST under the hood, LEAKING OIL, electrical problems, etc... I called to make an appointment to get it checked, and they told me it would take at least 10 days to get it in there!!! They truck is less than 2 weeks old (conveniently broke down after the 7 day period) and they expect me to wait that long for things that should have been dealt with before it was put up for sale. This leads me to believe THEY DID NOT INSPECT THE VEHICLE BEFORE RESELLING IT!!!!
These a*sholes would not make ma a deal or re finance ,. set me up for failure,then wouldnt make a good deal or budge with me. after paying them 700 a month on a 15 year old truck,.paid them 35000,. 8000 over the sticker price.
my work got shut down due to rain over three months in so cal,. so they repoed my truck and said they want 80 percent that they have protocol to keep ,.when they are there own finance company. truck has about 6000 dollars of damage that i couldnt afford to fix ,. it so bad this finance company,. looking at my history ,.
it took me 5 years to pay 5000 dollars,. there just kicking back waiting for me to fail,. they wouldnt work with me at all ,. these are f*cked .never evere buy car from thin place ,. ever,.complete nightmare. all they care about is money ,not the buyer.all bad.these peaple,.all bad money hungry ,noe american at all . i think the owners from anouther contry .there not amrican and should be shut down.
Actually letter from manager humiliating the sales staff Clearly the staff and customers are just numbers not humans . We had a challenging week last week. To avoid a repeat this week, let's break down where the gaps are by looking at the SCOR report. As a store we closed at 9% which brought our MTD close rate down to 13%. Our credit app booking percentage last week was only 24%. MTD is 34%. Let's break down individual performance for the week by SM teams: Team B Neither P nor T sold any units. Combined, they only had 10 customers. T had three prime credit approvals and did not book any of them. k, K and G all closed below store average. Kenny and Mike had the highest close rates on Team B with 11%. K only booked 18% of
her credit apps. M only test drove with 10% of his customers and only ran credit with 20%. Team Y R and S sold ZERO units and only saw 19 customers combined. A closed at 4%, E at 7% and Amy at 8%. L had the highest close rate at 25% followed by E at 14%. A only booked 11% of his credit apps and A only booked 10%. E was below average in both test drives and credit apps at 18% and 25% respectively. Team A Everyone sold cars! I closed at 10% and T at 11%. Top closer was L at 29%. I only booked 17% and T only booked 20% of their credit apps. Compared to P who booked 35%. I only ran credit apps with 29% of his customers. Let's look at individual performances for month-to-date: Team B Pand T have the lowest close
rates at 6% and 8% respectively. P and K have the lowest credit app booking at 17% and 24% respectively. Followed by T at 25%. P T K, M and M are all below store average on credit apps per customer. Lowest is P at only 18%. Team Y R has the lowest close rate in the store at 3%, followed by A at 9% and A at 10%. A and A are the lowest at booking apps with 20% and 23% respectively. Everyone else is above store average. R and E are below store average on credit apps per customer. Team A T has the lowest close rate at 9%. Everyone else on the team is above store average. P and T are the lowest in credit apps booked at 26% and 32% respectively. T, Iand V are below store average on credit apps per customer. So, how can we
make sure we finish the month strong??? Let's look at individual impact: Team Bob Kristi and Gordy are seeing the most customers and both are below average on test drives. Kristi is also below store average on credit app booking. Ted would have sold 2 more cars this month if he was closing at store average. His credit apps run and booked are both below store average. Team Yuri Ryan and Augie have seen 108 customers combined and only sold 7.5 cars. Ryan is the biggest impact. If his close rate was at store average, he would have sold 4.5 more cars. Team Adam Tobias. He is below average in running and booking credit apps and his close rate miss caused him to lose 2.5 units to store average. As Sales Managers, what can you do to
impact the business this week: Keep the focus on the focus associates but as you can see, we have some bright spots with a couple of our traditionally low performers. Let's help some of our other consultants that might be struggling this month. Kristi, Ryan and Augie come to mind when looking at the numbers. Run the plays as designed. Be a great MOD and when not MOD, make sure you are running high-value eOffice check-ins. Stick to the basics. Appointment prep, test drives, credit apps. Help your team sell cars! What do we need to accomplish this week? We need 58 cars for the week Y you need to deliver 23 units. That is 3.5 per FT consultant and 2 per PT consultant. A, you need to deliver 18 units. That is 3.5 per FT consultant and 2 per
PT consultant. Set individual goals for each of your sales consultants for the week to meet your team goals. Set the goals ASAP and communicate them to each person on your team. Then, keep score and have some fun!! Let's have a WINNING week!!!! G S Location General Manager Brooklyn Park, MN
We began working with CarMax (Newport News, VA) beginning of March 2018.we specifically were looking for a Honda Fit, only a few years old, low mileage, NO body damage and no interior smells. We made this very clear from day one. On 3/22/2018 we purchased 2016 Honda Fit, which was transferred from the CarMax in Baltimore, MD. Again, before it was transferred we asked the same questions above; since we were buying the car sight unseen we were dependent on CarMax word regarding NO body damage and No interior smells. The first time we washed the Honda Fit we noticed a number of scratches but mostly notice 3 1-2inches dents on the hood of the car. The 3 dents were not the problem, it was that the paint was gone and we could see the metal of the car. We immediately called CarMax and told them of our discovery. They said if it was within 30-days of purchase they could help us. It turned out to be 33-DAYS from purchase date. We still were adamant about a resolution as it appeared that CarMax covered up damage with colored car wax. We know this because my partner has worked years in used car sales and had seen this practice with some car sales companies. After many calls, all calls ignored by salesman Robert Bunch; we were able to talk to the store manager, Otto Brown, and he assured us that they would take care of the problem of the dents. The manager had us go to the body shop of their choice to get an estimate for repair; we did (repair around $500). After several more calls to the manager, Otto Brown, who was not returning our calls, finally speaking with the manager again, stated he spoke to his interim-Supervisor, Johnathon (last name unknown) and there was nothing they could do for us. We then called Matthew Kelch, Analyst l, Customer Relations and he stated he would talk with manager & supervisor and get back to us. He did call them and reported back to us that "they" told them the story and CarMax is not responsible. Short of it - CarMax went back on their word of repairing 3 dents.
Resolution -Amount of repair costs, between $500-$600. The car is currently in the shop, therefore, we do not have a final amount; however, repair quote is $500. We bought nearly a $20,000 car and we had told CarMax we would be back in May 2018 to buy a Mustang for a graduation present. CarMax forgoes repeat business of another $20-$30K on a 2nd car we had planned to purchase through them; and, we canceled the extended warranty through CarMax as well, another $1269.00. Wow, not smart and just bad business. CarMax definitely did not treat us like a "valued customer". We felt like just another number to them. We want CarMax to make this right! Honor their original word of paying for repair of 3-dents to the hood of the 2016 Honda Fit.
I leased a 2011 toyota camary from carmax in duarte, ca in february of 2017 with a maxcare warranty of coarse in most cases in the first 5 days that you can return the car if you don't like it or 30 days repairs are done at no charge this time is not enough to start noticing that something is wrong with a car. I want to explain what happend in the shortest way possible, so i drive on the fwy everyday and the car started to feel really bumpy and pull to right side so I took it to a mechanic close to my house for a alignment and was told that he could not give me the warranty with the alignment cause the car needs some parts that were worn out replaced the estimate for repair was more than $1000.00. I called carmax service center to let them know what i was told and booked appt to get it fixed, when i picked up the car the employee told me that they replaced the air filter at no charge but he didn't say anything about checking on the problems I had concerns about.
About a week after my car was pretty much getting worse just driving the car feels very unsafe. I called to tell them that the car is still having problems and they tried to give a appt in 3 weeks or to call another dealer which I did because I'm scared something can brake in the tire area and cause a accident I have to drive this car in fear of hurting my kids or myself and anyone else around me cause carmax service center is not looking into what's the cause of the problem but instead just guessing. I did take the car for a secound repair to toyota of san bernardino and they replaced the engine mount which of coarse I got stuck with having to pay for cause the dealer dosen't check for any parts that are worn out when someone goes in to sell their used cars to them.
They suggested I buy new tires and so did the other dealer so I did and the car is the same! I told I was told that maybe the boot was worn out but they didn't check it and just let time go by so my warranty would expire. I noticed the cover from the air filter box wasn't closed down tight and the reason was because the new filter they put in is a bigger size so the top dosen't close and they still left like that. I really feel rippedoff because I now struggle with not affording to fix the car and paying for it every month so it leaves me on having to hold on the repairs that I shouldn't have to pay for and I'm stuck with. I really hope I can get my case looked into and know that the car needs many repairs that weren't caused from me driving the car for less then a year when I started to notice the problems. Now I see that I'm not the only one having issues with carmax dealers.
I bought a 2010 BMW 650 I Convertible that had $8000 of engine work the past few months and was without use for about 4 months as the figured it out at the Duarte store which was due to engine seals failing and the entire cooling system at 56,000 miles. Car Max cancelled my warranty during this and then reinstated it as it was their fault it took a month to reinstate it meanwhile I rented cars and they did not reimburse me of over $1400 as it was not approved and the warranty had cancelled. Then I bought a 09 Mbz 550 SL at Duarte to have a car to drive since BMW was not getting repaired and they could not find the problem of all the white blue smoke blowing out the exhaust.
It did it to me constantly when it was warm to my embarrassment then the MBZ they did not disclose on 125 point inspection that the rear tires were bald and the brakes were bad as they re did the rotors twice in a month and when they pulled of the bald tires did not disclose they were dangerous and bald.
I found out as the car is low and one can’t see the tires well as in the rain going uphill on LA Cienega the car spun out and blew a tire and which I almost got hit by on coming downhill traffic when I ended up over the line and the bottom line is that both cars have been in front end accidents. Not disclosed.
They won’t cooperate and I have to retain an attorney. Meanwhile the MBZ was repossessed as they promised me they would credit me with loss of payment use and the rental car reimbursement towards my down payment on the MBZ but they lie on the phone as nothing is in writing for a must needed paper trail for a lawsuit. Plus it is against State civil code Ab 32 to reposess a car with non disclosure of problems at a car sale which makes the contract void. The same will be true when they reposssess the BMW this month as I am fed up two cars in a row I’m not paying a cent more.
I went to CarMax to buy a vehicle and to trade in my 2008 Dodge Ram V6 that I only had for one year. I paid $13,000 with high financing charges and paid it off in less than one year. I make good money so they were trying to tell me that my wholesale value was $2,000, I just got up and laughed and left.
These people are nothing but lying thieves I am warning you do not go here, do not buy a vehicle here, do not go in there. These men are liars and they will be judged by God. All liars will be judged I don't care if you're at work or at home you will be judged.
Was sold a faulty car!! Found major problems with the car after a week. Called and called and called for two and a half weeks to try make an appointment with their service center to get the multiple problems fixed. Could never get in contact with them at all! Left multiple voice messages! Never got a call back! Now I'm stuck with a $23,000 usless car that has now completely died! Has a huge electrical problem (all lights flicker inside and out and all cut out WHEN DRIVING) im %98 sure my transmission is shot! And not to forget my alignment is way off! Thank you carmax for selling me the worst car I have ever owned!
I bought 2008 Toyota Tundra around 2012 low mileage. Same weeks the sensor for the tires where not working, I had to take it in to repair, first deductible. Then pasenger lock did not open with remote. I had to reach over from driver side to unlock the door from inside. I asked carmax why the remote didnt work, they said that was not something that they had to provie. I informed them, I could see there point but only the driver's side has a keyhole. Nonse of the other 3 doors have keyholes. Finally anothe service department empoloyee ordered me a remote. It turned out door lock malfunctioning, you could here the noise as if it was going to open, but didnt. Other option was for me to turn on the car and lower the passengerside window for my passenger to reach in and unlock the door from the inside. I paid the deductible for that and every door on that car one by one, I think it was $50 on each door x 4 doors and then some of them more than once. Airconditioning kept shutting off on me, no power especially when the weather was hot, I took it in to Carmax, nothing was found, but it still kept malfunctioning, along with the radio, it would shut off without warning. I informed Carmax I thought maybe its an electrical thing, because the radio, the air conditioning, the lights on the dashboard going whacko. they said nothing was found.
I drove home, the big truck completley powered off on me during rush hour on a busy street 2 blocks away from Frontier Toyota. I called carmax they would not pay for it be towed to there location for repair. They told me take it to the closest toyota dealer and I had to pay a large deductible and any cost not covered by the max care. I was told I had to pay for my own rental car. They also said the battiery also needed to be replaced, which was not covered. My antena was missing once I got my car back , to replace I had to purchase one from the dealer $55.00 and more than $55. 00 to install, they also used the broken pieces of the base on the antena which makes the antena look slanted. I currently have this truck that only the driver's side locks work, the air goes off without notice, the dash board lights every so ofter goes wacko, slanted antena.
I spoke to management at carmax and asked can't I get a working truck from day 1 its been nothing but problems,deductibles, repeat repair for same door and another deductible since warranty for work only for 6months. They made me an offer to buy the truck, but there would be a balance of a couple of thousand that I would be responsible for, and that's not even getting me into another truck. I asked what about the california lemon law, they said I dont qualify for that since I didnt purchase the truck at a toyota dealer. I felt really screwed and regret buying this truck!
I found a car that I liked on Carmax's website and the sales team had it transferred to Chattanooga for me. I got approved for financing and found out what my down payment was. It started off really good. The day my car came in, my sales woman said it was ready for me to come test drive and decide whether that's the car I want. I go in and test drive, the check engine light pops on. I really liked the car and I was assured that the service department would take good care of me. I went ahead and signed and paid my down payment. They put me in a loaner vehicle. This is where all the trouble begins. Initially my car was in the shop for 13 days, they claim that they had to take it to Knoxville to the Mercedes dealership to fix it. I was very upset that it took that long. I then took possession of the car. It was nasty. Greasy door jams, dog hair all in the back, dirty motor and wheels. I called back up there and I was assured they would detail it the next time I come in. Well they must have knew it was going to be soon. A few days later, the car started stalling on me in intersections and losing power when I drive it. A couple of days after, my whole car started smelling of straight gasoline. We had to drive it with the windows down. I called the service department and they told me the soonest they could get to my car was July 4th. So I drove it until then, almost getting into four accidents due to the stalling and losing power. I show up at the dealership on my service date and they give me another loaner. 11 days later,they tell me my car has been detailed and repaired. I go to pick it up and the car was even nastier than when I brought it in. It looked like someone had been mud bogging in it. My door jams were still nasty so I went back in and insisted this be fixed. So back in the loaner I go, and told to come back in a couple of hours. I come back, they said they could not find a problem with my car. It was still acting up and I checked the door jams and I wiped nothing but black off it. I marched back in there demanding a manager. I spoke with a manager and they said they could appraise my car to trade in. Really? I maybe have drove this car 14-15 days... carmax has a 30 day guarantee. I'm still well within my 30 days. They appraised it from $500 less than what I paid and was told that I would have that on negative equity on a new car. I told them it was absolutely unacceptable since I was sold a lemon. Today, I call to see what can be done. I spoke with the general manager and he basically told me that it's all in my head but he would have service look at the car again and that only if they find a problem they will fix it. I informed them I had another mechanic that is ase certified to look at it and I was told it was a transmission issue. Today is now day 9 without my car again. I told them I demand resolution by Friday, otherwise I have to seek arbitration. I called my lender about what's happening and they are not happy about the situation. So I continue to wait. Whatever you do, do not do business with car max in Chattanooga,TN. I should have went to the dealership my brother or cousin worked at in the first place. I'm very angry and do not feel I have been done right. I was told if I called corporate, they would have the same general manager deal with my problem that isn't aiding me in resolution. I feel stuck paying for a lemon with an extended service plan that's a joke.
I purchased a car from car max with gap insurance I lost the car in the great flood that hit Baton Rouge and gap only covered maybe 3 grand and left me with 3 grand to pay out of pocket
I'm absolutely disappointed with Carmax. My car needed Spark Plugs on which they said that they will repair and install. However the technician installed the wrong spark plugs in my vehicle which lead to more problems. I took it too the 100 Oaks location to try another technician but it only gets worst. They called and told me that everything was taken care of and replaced and I paid $503.75 now here we go again same issues with my car. This time I take it to the dealership and come to find out!! My spark plugs were never changed. The manger called from the Rivergate location stating that I would be taken care of. I waited for the call from the dealership at miracle Chrysler dodge in Gallatin to get back with me on the rental and to give me an update on my car. Never called I had to call myself! Then he tells me that the manger called to discuss my vehicle issues but never consulted back with me. Then he tells me that they don't have any rentals there he would have to go and get one? Seriously? And this is a dealership? So your meaning to tell me that all customers use the same vehicle? I understand that this is a business and customers are hectic but in this Field of profession requires multitasking. And that includes keeping the customer updated on the details of your vehicle! Some people don't have another backup car if one breaks down. So you rely on your car. If Dodge cared about their customers they would escalate customers matters in finding ways to help. When the manger from Carmax called and stated that he would pay for my rental due to Carmax negligence and to pay for my repairs then the Service writer should had immediately contacted me in setting up transportation for me...... but I heard nothing...... all I heard well I'm going to get the rental as we speak? Excuse me? Where is the rental? That's not telling me nothing . Bottomline miracle Chrysler dodge should had told me look here your car is not going to be ready today because we have to order your part, however the good new is that we can get you in a rental today all expenses paid through Carmax I can't tell you when it will be ready but we're working on it... When can you come in for your rental pickup. Now that's professionalism. I'm going through this hell all because of Carmax negligence 2nd failure mistake. And Miracle Chrysler Dodge Poor Expertise in Customer satisfaction. Everyone is entitled to their first mistake but not second one. All this time I've been driving on bad plugs no wonder it was making that loud backfire sound..... No one should have to experience this issue. Technicians should be on there A-Game at all times. Our vehicles are in their hands. Place yourself in my
Buy a car from CarMax at your own Peril. Their 108 point inspection? Questionable. Their auto mechanic shop? Not theirs…3rd party. Worst of all; their supplemental insurance, MAXCARE....made to sound like CarMax and like a good investment…try collecting from this company. Agents from Mexico thru the US give you totally different answers on your contract coverage …1 saying part is covered and another saying it is not. Our local repair company made multiple calls to Maxcare insurance to confirm that this part was not excluded and asked for the coverage. Refused. No coverage. Our repair cost for a car we have had for 15 months, $2100.00. Insurance worthless as many claims on the thread say. CarMax totally refused our appeal for help with the Insurance company even though they sold us the policy and likely getting a portion of the monthly insurance payment. No notice whatsoever to us during their sales pitch that Carmax has nothing to do with this insurance company except selling their product. Don’t buy from CarMax!
From day one when I first bought the car which was used with low mileage only 50000 for a 2008 mercedes I had problems. I bought the car in 03/09/2016. Within the very first week I had a problem with one of the headlights. It would come on and then it would go off. I took the car back to carmax with the understanding or belief that they wanted to make sure that I was getting a good car, and good service which if anything occured within the first six months or 6 thousand miles I was covered. I brought the car in after about ten days because the headlight were malfunctioning and also the suspension light was on. They took a look at the car and said they couldn't find anything. I took the car home and the same thing happen for two more weeks finally I had enough and returned againg after another two weeks with the lights and suspension malfunction light but they told me nothing was wrong again, but it was on again. The third time which was about a week later now were into the second month of the car, I called corporate and told them about what was going on with the car, they said that they would look into the problem, I was called and an appointment was set up for me to bring the car in and they decided to replace the headlight when they saw that it wasn't working and then they decided to replace it. Tom the service manager was not trying to accomodate us, it felt as if he was trying to stall us until the warranty was up and treated us as if the problems did not exist. The only reason why I feel that he covered it was because I had began to document the light. I brought the car back in after 4 months because the malfunction light would keep coming on and off. Finally, in the fiffth month I took it in and demanded the suspension be looked at by mercedez, since it was still under their warranty, Tom was upsed because I had driven past the six thousand miles, and he said that they should not have to pay for it, and I said this was a problem before the warranty was up.
After fighting with Tom, he sent the care to Mercedez in Tampa, they said they couldn't find anything, I got the car back, no work was done on it. About a month later, the car began to squeak very loudly, everytime I turned the wheel on the car there was a loud creaky type noise. I called Tom again and said hey, now I have a loud squeaking noise, and it's every time I go over a bump or make a turn, he said that there is nothing he can do because I was past the warranty. I called his manager and told him what was happening, the manager said bring the car in, they looked at all of the times I had complained and brought the car in, and and set up another appointment they took alook at the suspension and realized that the front left suspension needed repair. However, before the repaired it Tom's manager told me, hey I am doing you a favor, and this is the last time, I thought to myself WTF, I have been bringing this car in for months trying to get you to fix the problems and when they did, they tried to make it seem like they were doing me a favor.
But, it get better seven months later the front suspension where they did the repair is squeaking again so my Fiance calls in to let them know on 3/6/2017 that their was a problem she spoke with a woman name Christy who got quiet and paused after she recieved her call, silently reading the notes and proceeded to tell my fiance that she could not set an appointment to bring a car in and refused to set an appointment. My fiance said that she didn't have time to talk with the manager she wanted to set an appointment, and she said again she couldn't, she flat out refused. Later on that evening Tom called my fiance, she then proceeded to tell him what she had done, and that my fiance knew that she was reading the notes (as if we were a problem customer). Tom then shared with my fiance that he had put in the note that he was only to deal with us, which made her feel like an unvalued customer, as if we were the problem. Then she told me that I would call him, when I called Tom I told him what the problem was, he said that the repair work that they did was only valid for six months or six thousand miles, the local mechanic, gives you at least a year warranty, how is it they don't reapect the manufactures warranty on the part?? Tom then came up with an excuse to not help me by first enquiring about my extended warranty to see if it was applicable to the problem, and then stating that they don't have the tools to properly work on the car, that I needed to take it to Mercedez. It sounds like I got the run around, stall treatment, incompetence and then a cheap job where they saved money by doing it themselves, instead of sending me to Mercedez where they don't use remanufactured parts with little warranty.. This was poor service, professionalism, other shenanigans. I put a thousand mile on my car just to get it serviced, not counting the gas mileage driving an hour to and from the mechanic each time!!! Frustrated!!
Car max just made me pay $200 to replace my spare key that wasn't programmed correctly. I was given two sets of push start keys at the time of purchase. I didn't know the second set was never programmed until needing it (of course). They couldn't get it programmed and have made me buy a whole new key because I didn't bring it back within 30 days. If I had known, obviously I would have. The key still has the carmax tag on it and has never been used. It's insane to me they wouldn't do this as a courtesy. I guess it's a lesson learned, don't assume something works, check it out. I won't purchase another vehicle from them at this point, it's the principle.
On the 30-th ,carmax has called me for a recall on the model I purchased and the following day,they have notified me that the car is being confiscated by the selling dealed,carmax,because AMERICAN CREDIT ACCEPTANCE ,based in Indiana,had a change of heart regarding my loan,originating in a "rumor".I have not lost my job and I have not missed a payment. carmax has lured me into the shop under false pretense and also carmax refuses to aknowledge in writing that the vehicle was retained,so I can not even cancel my insuance and tags,which cost me on the day of purchase a hefty $4200.
on november the 15-th,I have purchased a car from sample road carmax of pompano beach,florida.two weeks later,the dealer called me about a recall on the model I purchased and the next day I was notified that my car has been confiscated due to an alleged change of heart by AMERICAN CREDIT ACCEPTANCE out of Indiana,based on a "rumor" about my credit score. the car remains at carmax, and this dealer not only acted outside of the law,but as cowardly as it is,refuses to even aknowledge in writing that the vehicle has been retained,as I have requested,in order to cancel my insurance and tag that cost me a needless $4200.
Don't trust these people. They are taking advantage of female minority people who do not understand what they are signing. in our circumstance my wife who has the understanding of the English language at a level of a 6th grade reading skill was asked to sign a legal contract obligating her to a $20,000, 7 year contract with load on's of $1899. She was not given a translator or explained the liability she was about to incur. Misrepresentations and deceptive practices were used to get her to sign the contract for 100% financing. She does not understand interest, TILA or what an $1899 service contract is except they said it is like an extended warranty. IT IS NOT! While I was able to get it cancelled, after I told them she was not legally competent to engage in such a transaction, because of her limited capacity to understand English, and the fact she had had it two days, they offered her no interpreter to explain the complex legal document that an qualified educated person with a college degree would have a hard time understanding, they agreed to cancel the contract. BEWARE they refused to allow me, her husband, to act as her interpreter to read what they were asking her to sign to release the purchase and financing contract, after I just explained to them she is not legally competent to understand her rights. They refused to allow me to even see the document until she signed it. Even threatened to have us removed from the premises when I insisted she had the right to have a interpreter explain what they were having her sign without representation again. IT MADE HERE WAIVE HER RIGHTS TO TAKE ANY ACTIONS AND HOLD HARMLESS THE DEALERSHIP CARMAX FROM THEIR LIES, MISREPRESENTATIONS AND DECEPTIVE PRACTICES THEY USED TO GET HER TO FINANCE $20,000 ON A $10,000 DOLLAR AUTOMOBILE. WELL SHE MAY HAVE WAIVED HER RIGHTS TO GO AFTER THEM BUT SHE HAS THE RIGHT TO FILE A COMPLAIN WITH THE VARIOUS AGENCIES SET UP TO PROTECT CONSUMERS AGAINST THE DECEPTIVE PRACTICES. WHILE I INTEND TO FILE COMPLAINTS WITH DMV , FTC, NEVADA CONSUMER RIGHTS DIVISION OF FRAUD, FOR POSSIBLE MISREPRESENTATION AND POSSIBLE COERCION TO FORCE HERE TO WAIVE HER RIGHTS TO GET OUT OF A CONTRACT SHE WAS NOT GIVEN AN OPPORTUNITY TO UNDERSTAND IN THE FIRST PLACE. I URGE OTHERS IN A SIMILAR SITUATION TO INSIST UPON A INTERPRETER TO EXPLAIN YOUR RIGHTS AS A CONSUMER AND WHAT LIABILITIES YOU ARE INCURRING IF YOU DO NOT UNDERSTAND .
This dealership is completely unprofessional .. They have made it out to me that I am a criminal ... I went in to purchase a car and was approved .. Went in two days later because I needed to collect some documents .. I was already approved for the car 3 days ago and had no problems .. I come in 3 days later and fly in on a plane with my children and wait for 4 hours just to be lied to say on they are waiting for a fax and then a phone call and come to find out the have called the police on me saying my DL is not correct and invalid .. Police approach me and ask me questions in front of my young children .. The police then said nothing is wrong and not sure why they were called ... So not only was I wrongly accused of being a criminal but my dignity has been emotionally snatched from me .. Then a manager approaches me several minutes later and tells me, because of the discrempancy we are no longer going to push through with the deal .
Seriously after nothing was wrong and everything cleared and no apology how unprofessional and rude and disgusting behavior and I will not tolerate it ... And not only did I have expenses with air flights but also was marked as a criminal which I am not .. So I highly recommend no one ever do business with these awful people .. And spread the word ...
Firstly they force insurance and warranty on you. they have no intention of honoring it. 2000 extra for nothing. the tow to the car center will cost you more than the benefit of using said service
I bought a 2011 black ford fusion last year in 2014. everything was fine until the summer. I didnt use the car so much because i wasnt taking classes at UofM, which I will get to in a moment.
the car has two manufacturing defects. 1-car computer will kill battery if not driven over two week 2-gas flap(no cover) does not seal properly and/or solenoid goes out and needs repeated replacement. ford will not and cannot fix these.
I was sold a car with custom rims and low-rider tires with custom lug nuts and wheel covers with hex bits.When I blew a tire outside cookville last thanksgiving, boy was I in for it.Since I could not change the tire, I had to call a cab, borrow my sisters van(and pay for gas), and pay for both tire and nut removal.
the covers were put back, causing further issue have you no tool to remove them. pretty or not, useless on side of road.
check engine light was on for months. guy who sold me the car tried to buy it back. I told him to keep it and he wasnt to bill me. car is relinquished under ch7. lender isnt getting the message. Not to say roadloands aka drivetime is any better.
I went to Car Max to have my car worked on 04-27-16. I asked them to change my fuel filter and the antifreeze. I told them that the antifreeze and distilled water was in the trunk. They later came to me and told me that they did not have my fuel filter. They did not even offer to get it sent over. They changed the antifreeze and did not use the distilled water that I had supplied. They used tap water, and any good mechanic knows to use distilled . The service consultant said I did not tell him the distilled water was there. I said I did tell him. He repeated again that I did not tell him. This is calling the customer a lier! My service consultant was Colten. I will have nothing more to do with Car Max auto service! They told me distilled water is old school!
The general manager and service manager tried to promote using the death of my mother as a plot to purchase a new used Range Rover. Stating , " if your mother is dead. Use her social security number to make purchase to Carmax Financial before it goes on record that she is deceasted. Manager or Mr. Jeremiah Pruitt stated that my mother would not need credit in heavan. Grossly offended and lacking tact! I will never reccommend shopping at Carmax.
When I went to retrieve my car after it had been repossessed, the car would not start. The repo yard employee took a great deal of time to recharge the car battery and told me the car was damaged. I decided to just recharge the battery and thought that would be the end of it, but the car kept dying, or would not start. I was stranded several times. Eventually I replaced the battery although the battery in the car had been bought brand new only a few months prior. Called CarMax and was instructed to send a copy of the receipt to receive reimbursement for the battery. No answer for several months. Called to inquire, and spoke to a CSR who kept insisting that I had been called several times with several voicemail messages left. No such calls. No such voicemail messages. No letter of response. No communication received from CarMax. She left a message for another employee and told me I would receive a call. When I returned the call the next day, all I got was a neverending voicemail request loop. The CSR I spoke to was only interested in insisting that I had been called several times (no record of the "calls", no voicemails from those "calls") and kept demanding a "working" phone number from me when the first number never received any of their ghost calls!
CarMax agents damaged my perfectly working car during their repossession activity. I should have received the car back in the same condition it was in when they took it. I will never buy another car from CarMax.
Two years ago this month I purchased a 2009 mini cooper, 40k miles, from the Carmax in San Antonio, TX. I asked for a carfax report, salesman explained that any repairs done at a small shop probably wont show up so they are useless. My first mistake. Then they keep messing up the financing paperwork, we were there 6 hours, not walking away was my second mistake but i really needed a car. Third mistake was not keepjng the warranty after they gave me gave wrong one. About 13 months later the engine problems began. Turbo charger $3000, oil filter housing $1100, tire sensor $150, blow off valve carbon build up $1367, rear light assembly circuit board caught fire $160. I have always taken my car to the dealership for repairs and maintenence, these are actually discounted prices from them working with me. I didn't list items that were covered by what was left of a manufacturer warranty.
I am making $400 a month payments on a car that I am literally having to rebuild the engine part by part. Right now it has a small oil leak at the gasket which will cost several hundred dollars to fix and did I mention that my car now has only 56k miles. Unfortunately, my mom cosigned and I can't just dump it or I would. Anyone have some sage advice?
I have bought several cars from Carmax over several years. I was buying a new truck and turning in my old one. I had to write a $2318.92 check to cover the gap in the payoff. I was told they needed to verify the funds. Then I was asked to pull up my personal bank account so someone could come in and look at it to make sure the funds were in the account.
I have written many checks for downpayments and monthly payments and have never written a bad one. It is absolutely none or Carmax business what my personal bank account looks like. If I wanted them to see it, I would open a joint account so they could have freedom to poke around in my account anytime they wanted.
I did not get my truck because I would not comply with their demands,
She was so rude & kept placing me on hold . I was on hold so long, that I hung up & called back. She wouldn't ask my phone. So i called from another number & Jordan answered & told me Kyle was with another customer. I asked to speak to her (Jordan's) manager because i felt as she was very rude & untruthful to me. So she put me thru to Kyle. I spoke with him breifly & he told me he was waiting to see if the plan of care was going to replace my compressor. As soon as it gets approved, he'd get back with me. So I asked about rental car because i had to be @ my 2nd job on marco Island @ 7pm. So i waited around til about 4 ish & i hadn't heard from Kyle. So i called back (239)226-6200, again Jordan answered & said he was with a customer. So i left message for him to call me & let me know if my car would be fixed or if i needed to get a loaner? Kyle did return call & i felt like he was very short with me. He told me that he had to order the part, but it won't be in, until next week. That i can pick the car up since it's driveable. So i am scheduled to take my car in to be serviced on 10/07/2015 @ 7:45am. So around 18:20 I arrived to pick up my car & i asked to speak to Kyle, the guy at the desk told me, "Kyle isn't here." So I said he's right there, he's the one who told me to come inside. So he said, "It's after 18:00 & Kyle doesn't talk off the clock. So I called the next morning & asked to speak to Kyle again Jordan placed me on hold for so long, i thought she forgot about me. So I called again & my called went to voice mail & i'm to the point where i think she's screening all my callls. So i called from my work number & Jordan picked up the phone. So i asked to speak to Kyle Gregory. Again Jordan told me he was with a customer & asked if i wanted to leave a message. I did leave message & later Kyle returned the call. I answered & said hello 3x & Kyle hung up. So i called back immediately & Jordan answered the phone. She told me that Kyle was with another customer. I said ma'am, Kyle just called my phone seconds ago. He can't possibly be with a client. Jordan said, he's with a client! in a very high toned voice. So i said so you are telling me, Kyle is in with a customer, but he called me to discuss my business in front of a customer? So i asked to be transferred to a supervisor. Jordan didn't transfer me to a supervisor, she put the call through to Kyle. So i explained to him what was going on. He asured me that Jordan wasn't screening my calls, but at this point, I feel that's exactly what she's doing. So I called today while @ 08:04 driving to work. Jordan answered the phone & again placed me on hold. I was on hold for so long, i called back & my called were unanswered. I kept calling about 13x so when I arrived @ work, I used a co workers phone to call & Jordan answered. So I asked to speak to Kyle , again I explained to Kyle what Jordan was doing. I told him that he never told me if my car was approved & how much I had to pay. He said i got a $50.00 deductible. So I told him, the reason i'm callin is because i need my transmission checked out but Jordan has me on a wild goose chase trying to get throug to you. And the only way i can get through is to call from another phone number. Again is trying to convince me that she's not screening my calls. So i asked to speak to her supervisor. He tol me she wasn't in & she'll be in @ 09:30. So i called back around that time from my cell phone & i didn't get an answer. So I called from my job's phone & Jordan answered. So I asked to speak to her supervisor Beth, but Stephanie is the supervisor. I said before you transfer me to her, could you give me her extension. Jordan gave me ext 4101, only to find out Kyle answered the phone. So i told him, I'm calling to make a complaint on Jordan & I asked for Step[hanie's extention & you answer. So he told me this isn't her extention. Stephanie's extension in 4100. So i asked to be transferred to her. Stephanie didn't answer, I'm assuming she stepped away from her desk. So I left a voice messag. I'm still waiting on Stephanie to return my call....kw
On 09/30/2015, my car was to be serviced @ CarMax of Ft Myers. It took the the whole entire day to diagnose my car & i inquired about a loaner car. Kyle was suppose to get back with me. In the meantime, I'm calling to see if i need to make preparations on getting to my 2nd job on Marco Island or call off from work. My car was there until 18:20. I was told that the parts were ordered. He told me my car was driveable & to p/u car & drive it until it is serviced. I called back because he didn't tell me if the plan of care was going to cover /replace my a/c compressor. So in the mist of all this, Jordan was screening my calls & wouldn't answer the calls from my phone. So in order to get through, I had to call from differnt numbers. I asked to be diredted to her supervisor becaus I was upset with how she talked & treated me. She then gave me the wrong extension number & transferred me to the Kyle who is servicing my car. I told him that my transmission is acting up & i need him to check it out on 10/07/2015, when I bring it back for the a/c compressor. So i asked him for the correct extension number & he transferred my to Stephanie the supervisor. I left her a message & she hasn't returned my call.....kw
I bought a 2005 PT Cruiser from this Carmax location in November 2012. In the entire time I have had the car, I have had to put alot of money into repairs as well as preventive maintenance. 2 weeks ago, I paid $3200 to repair the engine of which should have been covered under the extended warranty. A week after I get the car out of the shop, it goes back in because it was overheating. The radiator seems to be the problem and although radiator replacement is not part of the "not covered" clause, the Maxcare /CNA extended warranty people are telling me that they refuse to cover the cost because unless it is dripping antifreeze, then it is not a mechanical problem. When I tried to argue the case that the radiator is the only thing left that the diagnosis has yet to eliminate as the problem, they said that the shop said it was not a mechanical problem but a restricted flow problem. Among the other repairs that should have been covered are the busted gasket seals that were leaking oil into the spark plugs, corroded battery cable, all of which should have been covered otherwise why get the extended warranty at all.
CarMax Reviews
I purchased my 2014 Dodge Dart 7/20/2017, The agent Fumi was beautiful. Great excellent customer service! Give her a raise! The process went smooth and stress-free.
However, three weeks later I had to bring it back because it kept shutting off. Three weeks after that I was in a loaner. The loaner left me stranded had to call a toll truck. I got another loaner the battery died. I picked my car up in August sometime. Shortly after, I had to take it back for repairs. Electric problems then shortly after, that tire and sensor problems. WTH?
I picked my car up in October sometime. So from July until October, I did not trust the car I wanted to return it. They assured me everything would be fine. It is now June 2018 11 months later, and the car is in repairs for overheating engine broken fan or maybe a sensor. I do not know yet.
I work two jobs and I am in college. I had to take time off work on both jobs which is Just started in March. I called Ashley Manager Ellicott City, Todd service repair Ellicott City, and Theo CarMax headquarters, customer service. They politely passed me off. I needed a loaner, not a rental after all the inconvenience. My experience has been exceptional. Exceptional Customer After Care is what I need. Instead, they act like they were doing me a favor, Their Robotic line, "I apologize you have this problem", "I am really sorry this is happening" " I can understand your frustration" BS I am tired of those petty customer service lines! (Let your Actions Speak) Truth is once you purchase this car it is now your problem, not ours. A Question would you let your Mother or child or Loved one drive an unsafe, unreliable car? or this car? Ashley, Todd, and Theo? I am paying almost $400 a month for a piece of junk.
Carmax I purchased my 2014 Dodge Dart 7/20/2017, The agent Fumi was beautiful. Great excellent customer service! Give her a raise! The process went smooth and stress-free. However, three weeks later I had to bring it back because it kept shutting off. Three weeks after that I was in a loaner. The loaner left me stranded had to call a toll truck. I got another loaner the battery died. I picked my car up in August sometime. Shortly after, I had to take it back for repairs. Electric problems then shortly after, that tire and sensor problems. WTH? I picked my car up in October sometime. So from July until October, I did not trust the car I wanted to return it. They assured me everything would be fine. It is now June 2018 11 months later, and the car is in repairs for overheating engine broken fan or maybe a sensor. I do not know yet. I work two jobs and I am in college. I had to take time off work on both jobs which is Just started in March. I called Ashley Manager Ellicott City, Todd service repair Ellicott City, and Theo CarMax headquarters, customer service. They politely passed me off. I needed a loaner, not a rental after all the inconvenience. My experience has been exceptional. Exceptional Customer After Care is what I need. Instead, they act like they were doing me a favor, Their Robotic line, Ripoff Ellicott City MD
We purchased our 2016 Chrysler Town and Country the weekend of April 30th 2023 from Carmax located at 2501 Powell Ave, Nashville, TN 37204. We arrived for pickup at about 12:15 pm on April 30th 2023. The process was reasonably fast, and we left on our way home by 1:25pm. We decided to stop at the parking lot down the street on our way home to just look over the vehicle and make sure everything felt right. We did the walk around and then proceeded home. When we got home, we parked in the driveway and discussed the van while walking around intensely to evaluate everything.
We found problems with the front passenger light housing and light bulb.
May 22 was the first available appointment for them to take the van in to fix the problems. Problems were: Front struts, checked out the backup camera which has never been corrected, A/C didn’t work well consistently and at times didn’t work at all, steering wheel controls for cruise control and radio were not working, the passenger light bulb and housing, and more.
They said nothing was wrong with anything but the struts which would need to be scheduled and the bulb housing which needed to be ordered. We were then scheduled for June 12th and we dropped the can off on the 11th of June after paying for and picking up a rental vehicle. The next day, June 12th they called and said they had ordered the wrong parts and needed more time. They were willing to give us a loaner vehicle. We went and picked up the loaner vehicle. We picked up the van on June 16th and on June 19th we were calling back because things were still wrong with the van. They couldn’t take it back till the 23rd of June.
From this point this just continued to be a battle.
Since we purchased the vehicle we have called CarMax over 55 times since May 2023 about getting the van fixed. We have owned the van 193 day and the dealership and repair dealership have had custody of it for 128 of those days and they still currently have custody. They refused to honor the 90 day full refund return policy because we have technically owned it yet we have ONLY had custody and ability to use it, although it has never worked completely proper, for 65 days.
This is the 2nd time we purchased a car, the first car was fine but as they use a number of different banks the first took all payments then after 2 years claimed 3 payments went missing and took the car, destroyed it in the process. They then claimed they found the payments, and we could take the car back as it was, 9,000 dollars in damage they caused so we refused. They then charged it off. We went to another loan company who is definitely better but the car CarMax gave us is trash. Brian Bishop talked us into the car, they gave us a bogus recall list as 3 were open, engine stalling, seatbelt malfunction and airbag malfunction, they didn't change the brakes even after we noted the sounds, never even touched the oil or filters in the car and didn't clean it out. We had to fix the brakes and they didn't tell us it would cost more for out of network service but they couldn't work on the car for a month. Everytime we call they give us some song and dance. With the recalls we found them in 3 seconds after our car seized up in traffic with our 1 yr old in the car. The sales manager claims there were no recalls but he was sure the previous recall was fixed. Uh I'm sorry what? So the issue we are dealing with was recalled in 2017 and clearly was never corrected so they not only saw the recall but claimed it wasn't there and then claimed it was corrected. Explain that one for me. Now we are looking for a attorney who would like BOTH cases.
Carmax illegally took my vehicle and my $4000.00 down payment that I put down on the car. I went into Carmax to purchase a vehicle I let the salesman know up front that on Jan 3 that was my last day as a seasonal employee for USPS. It was Jan 11 2021. The salesman asked for my last pay stubs from USPS I provided them.
Everything went through I paid a $4000.00 cash down payment on the car and I had paid $99 fee to have the vehicle brought in to the dealership from another location. A month later I started receiving calls from Carmax that I didn't provide proof of income. However I contacted my attorney who told me the vehicle has been sold to me and my employment was irrelevant at this point.
After being in legal possession of the vehicle for 3 months CarMax took my car and kept my down payment. When I called the corporate office asking why my vehicle had been taken I was told by Sharon that it was because they couldn't reach me by phone!
Ignored Letter to carmax CEO
Bill Nash, CEO
CarMax Home Office
12800 Tuckahoe Creek Pkwy.,
Richmond, VA 23238, USA.
Dear Mr. Nash,
On September 28th, 2020, I purchased a 2017 Nissan Rogue from CarMax in Memphis, TN. On May 18th, 2021, I drove from Horseheads NY, to Rochester, NY as advised by CarMax Financial, after contacting them to inform them of my intent to re-finance my car through Navy Federal Credit Union, and asking the most amenable process to facilitate a smooth transaction, as I was currently on a contract assignment in Upstate NY. I was advised that the Rochester location was where I could go to make the pay-off, which was almost two hours from where I was working, but I felt more comfortable making the drive, then mailing the cheque.
Upon arriving at the CarMax location in Rochester, NY, I asked and was directed to an agent, who I was told by the concierge would be able to process my payoff. I presented a cheque in the amount of $17,212.71, I asked for, and was given a receipt after endorsing the cheque, and was told that I would receive a refund, which would represent the difference in the 10 day payoff calculation, and the additional cheque I presented to them for$53.90, as well as additional documents once the payment was actually, presented, and cleared.
I was not aware, nor informed that there was an issue with the transaction until I checked my online banking almost three weeks after I paid the car off, and saw that the refund cheque that I received from CarMax had bounced, and my bank levied a $15.00 fee for the returned cheque. I contacted Navy Federal and asked for details about the transaction, and was informed that the check was cancelled. Upon further investigation, my bank informed me that CarMax had deposited the cheque for $17,212.71 to Wells Fargo Bank, but had neglected to endorse or stamp it, and subsequently Wells Fargo did not clear the check.
The fact that CarMax then stopped payment on my refund cheque, thereby causing me a penalty and a black mark with my bank, is just criminal. I contacted CarMax after calling them for hours without actually reaching anyone, I spoke with someone in the Rochester office who had no idea what I was talking about, told me there was no record of my payoff, and that, if I had, in fact given someone there a cheque, they would not have it, because they are just the middlemen, and that the cheque would have been sent to the Corporate office for processing.
I called the Corporate office and spoke with Marquis, who was barely professional and seemed completely confused. He first stated that the cheque was there, I asked him what was going on with the deposit and he said he did not know because they would have to ask the Rochester staff, I then asked why they could not just re-deposit the check once the had endorsed it, he then stated that the check was not there, this after telling me five minutes earlier,that it was there. He then insisted that he saw the transaction in the accounting, but the payment had not been processed to my account. He stated that he wanted me to hold while he contacted the Rochester office to ascertain the location of the cheque. After leaving me on hold for over 20 minutes he came back to the phone and stated that he could not reach anyone at the Rochester location, and would have to call me back the next day.
The details of what went on for the next three weeks would take several more pages, so I will give you a synopsis of what I have transposed in more detail once already, should I need to retain legal representation on this matter. Over the course of almost five weeks I was misled, outright lied to, disrespected, disregarded, and ignored. The first ridiculous piece of information I received from Marquis, who I finally reached after he did not call me the next day or the five days after, was that no one knew where the cheques was located, I told Marquis that my bank would re-issue the cheque, once they had the initial cheque returned, but not before.
Again, I was told that the cheque was somewhere in the Rochester office. Rochester stated that it was sent to Corporate, Corporate insisted that they never had possession of it, this went on for three weeks, no one would give me a straight answer or take ownership of this major screw up. I asked for an escalation representative several times before I was allowed to speak with one, and by then they claimed that they had located the cheque and had re-deposited it and that I would subsequently receive another refund cheque and my payoff documents.
I would love to say that things went as they should after this, but they did not! I received a cheque for $29.39, the refund amount, about a week later, around the same time I received a notification from Navy Federal, advising me of the declining timeline for them to receive the Title naming them as the new Lien Holders. I contacted Carmax to ask when I would receive the Lien Release and Title because I needed to have the document updated at the DMV and send them to my Bank, I was told that there was no one in the office that could assist me and that I should call back tomorrow, which I did, I spoke with Kay again, and was told that they did not have the title there, that it was at the Rochester office, I called Rochester, who insisted that the Corporate office had the Title, this was now going beyond ridiculous.
When I called the Corporate office back I was put off again, someone would call me back, no one did, I called back and was told by Kay that they did not have my title, but they had determined that the Title had been sent to the Memphis Store, I asked her why, she stated she did not know and that Rochester had sent it to Memphis. She left me on hold over 45 minutes while she called Memphis, only tom tell me no one answered. I called Memphis immediately after they picked up as they usually do when I have called before and they insisted that they did not have the Title, that it was at the Corporate office, by now I was out of tolerance with all the incompetence, the half-truths and outright lies, and I told them so, then all of a sudden, the agent that I was speaking with, tells me that my Title is at the Shelby County Clerks Office. I called, they did not have the Title, and informed me that CarMax was still listed as the Lien Holders, 5 weeks after I had paid my entire account to a zero balance.
It was another entire week before I was told that the title was lost, I told Kay and the two other people she had conferenced in on the call that I already surmised that, and that I was almost certain that something illegal or fraudulent was going on. At that point they admitted that whomever had processed my $17,212.71 payment had processed it, as me having sold my car back to CarMax. I am convinced there is much more to this story, I was afraid that this was not the end of this madness, because that same day I received a duplicate refund cheque, when I mentioned it to Kay, her associate on the phone tried to claim that the cheque was to repay me for the returned cheque fee, that was levied by my bank, I told her that didn’t add up because the amounts were different and that they had told me that I would have to send them proof of the returned cheque and the fee, yet another lie, because she then said that the second cheque would also bounce because they had put an incorrect address on it, I refuted that as well because the address was correct.
She then played confused and said she would have to call me with the valid cheque number tomorrow, so I would know which one was good! This was not the end of this nightmare. I asked why they could not send me a Lien Release so that I could apply for a replacement title, I had asked for this on other occasions and had not been given an answer, this just made me more suspicious, that they had resold my title or my loan or worse. I was finally told that they would provide me with the Lien Release immediately, and that I could send that into the DMV with a $13.00 check and request a Duplicate Title, and that CarMax would reimburse me for the costs to replace the lost Title. She assured me that I would hear from someone the day after the 4th of July holiday, I did not hear back from them until I finally reached someone at Corporate that Friday morning. I asked to speak with Kay and was told she was in a meeting until 2:00pm and would call me back around 2pm.
She called me finally, minutes before 5pm, and told me that everyone in the office was gone for the day, so she would have to call me back the next day, she called me the next afternoon and told me that they had everything corrected and finalized, that my account was closed, and I had a zero balance. She said nothing about Lien Release, or the Title, so I asked her how soon she could send me the Lien Release!
You have no idea how furious I was when she told me she would have to check and see if they could give me a Lien Release! I did not owe CarMax a dime!, I had paid on time, or early, I had paid extra! I told her I was legally entitled to a Lien Release, that I would call an Attorney, that I had secured the contact information for the CEO of CarMax and that I would be contacting you, because I’d had about All I could take of this fraudulent circus. I received the Lien Release in my email the next morning. I thought my nightmare of dealing with CarMax was over, it was not, about a week later I received a call from the Rochester location telling me that they had received a FedEx packet addressed to me, but sent to them, I was not shocked, he stated that he would forward it to me, I said thank you, I received it 6 days later in a regular envelope and the document was glued almost entirely to the envelope. I am now down to the wire with respect to the deadline to get my Title to Navy Federal.
Today I received yet another blow courtesy of CarMax, I noticed that there was only one fog light on my car, my car has been pretty much garaged since I bought it, so I was shocked to discover today, that I had been sold this car missing a light. But I was wrong, the light was not missing, it was much worse! I took my car to a nearby Nissan Dealership to inquire about replacing the light, I was not happy, but I was devastated when the Service Manager took a look at it and discovered that the light was there under tape that was covered with paint, as a result of the car being painted. Upon further inspection he informed me that the car had been sprayed, due to damage to the body, likely from an accident, because there was still noticeable body damage to the front of the car and overspray, also someone had forgotten to take the tape off! (See Attached Pictures).
I wondered why the Salesman who sold me the car seemed to be gone right after I purchased this car. I was assured when I asked, that the car had no accidents, was a fleet car, and I was told that I would have a Carfax report in my paperwork that would clearly state that. I am furious, and I want this made right.
I am truly surprised that I am having such a terrible experience with CarMax, I did not expect this. I thought this was a reputable company.
I am hoping this is the exception, and that CarMax will make this right. I have already invested over $9,000.00 in this car, but I will not be a willing victim.
I sold my car to Carmax back on April 28th. I instructed them to send the payment to Hyundai Financial and instead they sent to Hyundai Leasing. So according to Hyundai my car was never paid off. Took over 2 months for carmax to fix this and now I am having a dmv issue as they did not transfer title correctly. I tried numeri=ous times to reach carmax management which is non-existant.
I finally found the CEOs email address and emailed him and he had 2 people handle this which was a complete failure. Do not use this company. Shame on Bill Nash and the management of Carmax. Will also be filing reports with SEC, Dept of Consumer Affairs, BBB and other agencies as this company is a disaster.
So I bought a GMC Truck at carmax Henderson. Within the 7 day period I had my first issue, car started driving rough, brought it back and they said they fixed the issue with the timing. Within 2 weeks it happened again, check engine light came on, took it back, supposedly fix the issue, less than a month later another issue, got a loaner this time that cost me $50. On returning the loaner after they told me they fixed whatever the issue was that brought up the check engine light(that they said wasn’t coming on after I told them it was) every single light on the dash came on before I could even drive the car off the lot.
Took it right to service and took pics and videos. They claim it’s an ECM issue and that they sent the car to another dealership to get fixed, fast forward more than a month later and the car is STILL IN CARMAX and they don’t want to give me another car or refund me. I can’t get in touch with the GM or any of the higher ups. I’ve reached out even on social media to them blatantly disrespecting me on there. So last week I got the car back again, not even 4 days past and check engine and another light came on again.
If you can buy from somewhere else, DO IT! RUN AND DON'T LOOK BACK!!! They crashed one of our cars on the lot, then sold us another that had a RODENT NEST under the hood, LEAKING OIL, electrical problems, etc... I called to make an appointment to get it checked, and they told me it would take at least 10 days to get it in there!!! They truck is less than 2 weeks old (conveniently broke down after the 7 day period) and they expect me to wait that long for things that should have been dealt with before it was put up for sale. This leads me to believe THEY DID NOT INSPECT THE VEHICLE BEFORE RESELLING IT!!!!
These a*sholes would not make ma a deal or re finance ,. set me up for failure,then wouldnt make a good deal or budge with me. after paying them 700 a month on a 15 year old truck,.paid them 35000,. 8000 over the sticker price.
my work got shut down due to rain over three months in so cal,. so they repoed my truck and said they want 80 percent that they have protocol to keep ,.when they are there own finance company. truck has about 6000 dollars of damage that i couldnt afford to fix ,. it so bad this finance company,. looking at my history ,.
it took me 5 years to pay 5000 dollars,. there just kicking back waiting for me to fail,. they wouldnt work with me at all ,. these are f*cked .never evere buy car from thin place ,. ever,.complete nightmare. all they care about is money ,not the buyer.all bad.these peaple,.all bad money hungry ,noe american at all . i think the owners from anouther contry .there not amrican and should be shut down.
Actually letter from manager humiliating the sales staff Clearly the staff and customers are just numbers not humans . We had a challenging week last week. To avoid a repeat this week, let's break down where the gaps are by looking at the SCOR report. As a store we closed at 9% which brought our MTD close rate down to 13%. Our credit app booking percentage last week was only 24%. MTD is 34%. Let's break down individual performance for the week by SM teams: Team B Neither P nor T sold any units. Combined, they only had 10 customers. T had three prime credit approvals and did not book any of them. k, K and G all closed below store average. Kenny and Mike had the highest close rates on Team B with 11%. K only booked 18% of
her credit apps. M only test drove with 10% of his customers and only ran credit with 20%. Team Y R and S sold ZERO units and only saw 19 customers combined. A closed at 4%, E at 7% and Amy at 8%. L had the highest close rate at 25% followed by E at 14%. A only booked 11% of his credit apps and A only booked 10%. E was below average in both test drives and credit apps at 18% and 25% respectively. Team A Everyone sold cars! I closed at 10% and T at 11%. Top closer was L at 29%. I only booked 17% and T only booked 20% of their credit apps. Compared to P who booked 35%. I only ran credit apps with 29% of his customers. Let's look at individual performances for month-to-date: Team B Pand T have the lowest close
rates at 6% and 8% respectively. P and K have the lowest credit app booking at 17% and 24% respectively. Followed by T at 25%. P T K, M and M are all below store average on credit apps per customer. Lowest is P at only 18%. Team Y R has the lowest close rate in the store at 3%, followed by A at 9% and A at 10%. A and A are the lowest at booking apps with 20% and 23% respectively. Everyone else is above store average. R and E are below store average on credit apps per customer. Team A T has the lowest close rate at 9%. Everyone else on the team is above store average. P and T are the lowest in credit apps booked at 26% and 32% respectively. T, Iand V are below store average on credit apps per customer. So, how can we
make sure we finish the month strong??? Let's look at individual impact: Team Bob Kristi and Gordy are seeing the most customers and both are below average on test drives. Kristi is also below store average on credit app booking. Ted would have sold 2 more cars this month if he was closing at store average. His credit apps run and booked are both below store average. Team Yuri Ryan and Augie have seen 108 customers combined and only sold 7.5 cars. Ryan is the biggest impact. If his close rate was at store average, he would have sold 4.5 more cars. Team Adam Tobias. He is below average in running and booking credit apps and his close rate miss caused him to lose 2.5 units to store average. As Sales Managers, what can you do to
impact the business this week: Keep the focus on the focus associates but as you can see, we have some bright spots with a couple of our traditionally low performers. Let's help some of our other consultants that might be struggling this month. Kristi, Ryan and Augie come to mind when looking at the numbers. Run the plays as designed. Be a great MOD and when not MOD, make sure you are running high-value eOffice check-ins. Stick to the basics. Appointment prep, test drives, credit apps. Help your team sell cars! What do we need to accomplish this week? We need 58 cars for the week Y you need to deliver 23 units. That is 3.5 per FT consultant and 2 per PT consultant. A, you need to deliver 18 units. That is 3.5 per FT consultant and 2 per
PT consultant. Set individual goals for each of your sales consultants for the week to meet your team goals. Set the goals ASAP and communicate them to each person on your team. Then, keep score and have some fun!! Let's have a WINNING week!!!! G S Location General Manager Brooklyn Park, MN
We began working with CarMax (Newport News, VA) beginning of March 2018.we specifically were looking for a Honda Fit, only a few years old, low mileage, NO body damage and no interior smells. We made this very clear from day one. On 3/22/2018 we purchased 2016 Honda Fit, which was transferred from the CarMax in Baltimore, MD. Again, before it was transferred we asked the same questions above; since we were buying the car sight unseen we were dependent on CarMax word regarding NO body damage and No interior smells. The first time we washed the Honda Fit we noticed a number of scratches but mostly notice 3 1-2inches dents on the hood of the car. The 3 dents were not the problem, it was that the paint was gone and we could see the metal of the car. We immediately called CarMax and told them of our discovery. They said if it was within 30-days of purchase they could help us. It turned out to be 33-DAYS from purchase date. We still were adamant about a resolution as it appeared that CarMax covered up damage with colored car wax. We know this because my partner has worked years in used car sales and had seen this practice with some car sales companies. After many calls, all calls ignored by salesman Robert Bunch; we were able to talk to the store manager, Otto Brown, and he assured us that they would take care of the problem of the dents. The manager had us go to the body shop of their choice to get an estimate for repair; we did (repair around $500). After several more calls to the manager, Otto Brown, who was not returning our calls, finally speaking with the manager again, stated he spoke to his interim-Supervisor, Johnathon (last name unknown) and there was nothing they could do for us. We then called Matthew Kelch, Analyst l, Customer Relations and he stated he would talk with manager & supervisor and get back to us. He did call them and reported back to us that "they" told them the story and CarMax is not responsible. Short of it - CarMax went back on their word of repairing 3 dents.
Resolution -Amount of repair costs, between $500-$600. The car is currently in the shop, therefore, we do not have a final amount; however, repair quote is $500. We bought nearly a $20,000 car and we had told CarMax we would be back in May 2018 to buy a Mustang for a graduation present. CarMax forgoes repeat business of another $20-$30K on a 2nd car we had planned to purchase through them; and, we canceled the extended warranty through CarMax as well, another $1269.00. Wow, not smart and just bad business. CarMax definitely did not treat us like a "valued customer". We felt like just another number to them. We want CarMax to make this right! Honor their original word of paying for repair of 3-dents to the hood of the 2016 Honda Fit.
I leased a 2011 toyota camary from carmax in duarte, ca in february of 2017 with a maxcare warranty of coarse in most cases in the first 5 days that you can return the car if you don't like it or 30 days repairs are done at no charge this time is not enough to start noticing that something is wrong with a car. I want to explain what happend in the shortest way possible, so i drive on the fwy everyday and the car started to feel really bumpy and pull to right side so I took it to a mechanic close to my house for a alignment and was told that he could not give me the warranty with the alignment cause the car needs some parts that were worn out replaced the estimate for repair was more than $1000.00. I called carmax service center to let them know what i was told and booked appt to get it fixed, when i picked up the car the employee told me that they replaced the air filter at no charge but he didn't say anything about checking on the problems I had concerns about.
About a week after my car was pretty much getting worse just driving the car feels very unsafe. I called to tell them that the car is still having problems and they tried to give a appt in 3 weeks or to call another dealer which I did because I'm scared something can brake in the tire area and cause a accident I have to drive this car in fear of hurting my kids or myself and anyone else around me cause carmax service center is not looking into what's the cause of the problem but instead just guessing. I did take the car for a secound repair to toyota of san bernardino and they replaced the engine mount which of coarse I got stuck with having to pay for cause the dealer dosen't check for any parts that are worn out when someone goes in to sell their used cars to them.
They suggested I buy new tires and so did the other dealer so I did and the car is the same! I told I was told that maybe the boot was worn out but they didn't check it and just let time go by so my warranty would expire. I noticed the cover from the air filter box wasn't closed down tight and the reason was because the new filter they put in is a bigger size so the top dosen't close and they still left like that. I really feel rippedoff because I now struggle with not affording to fix the car and paying for it every month so it leaves me on having to hold on the repairs that I shouldn't have to pay for and I'm stuck with. I really hope I can get my case looked into and know that the car needs many repairs that weren't caused from me driving the car for less then a year when I started to notice the problems. Now I see that I'm not the only one having issues with carmax dealers.
I bought a 2010 BMW 650 I Convertible that had $8000 of engine work the past few months and was without use for about 4 months as the figured it out at the Duarte store which was due to engine seals failing and the entire cooling system at 56,000 miles. Car Max cancelled my warranty during this and then reinstated it as it was their fault it took a month to reinstate it meanwhile I rented cars and they did not reimburse me of over $1400 as it was not approved and the warranty had cancelled. Then I bought a 09 Mbz 550 SL at Duarte to have a car to drive since BMW was not getting repaired and they could not find the problem of all the white blue smoke blowing out the exhaust.
It did it to me constantly when it was warm to my embarrassment then the MBZ they did not disclose on 125 point inspection that the rear tires were bald and the brakes were bad as they re did the rotors twice in a month and when they pulled of the bald tires did not disclose they were dangerous and bald.
I found out as the car is low and one can’t see the tires well as in the rain going uphill on LA Cienega the car spun out and blew a tire and which I almost got hit by on coming downhill traffic when I ended up over the line and the bottom line is that both cars have been in front end accidents. Not disclosed.
They won’t cooperate and I have to retain an attorney. Meanwhile the MBZ was repossessed as they promised me they would credit me with loss of payment use and the rental car reimbursement towards my down payment on the MBZ but they lie on the phone as nothing is in writing for a must needed paper trail for a lawsuit. Plus it is against State civil code Ab 32 to reposess a car with non disclosure of problems at a car sale which makes the contract void. The same will be true when they reposssess the BMW this month as I am fed up two cars in a row I’m not paying a cent more.
I went to CarMax to buy a vehicle and to trade in my 2008 Dodge Ram V6 that I only had for one year. I paid $13,000 with high financing charges and paid it off in less than one year. I make good money so they were trying to tell me that my wholesale value was $2,000, I just got up and laughed and left.
These people are nothing but lying thieves I am warning you do not go here, do not buy a vehicle here, do not go in there. These men are liars and they will be judged by God. All liars will be judged I don't care if you're at work or at home you will be judged.
Was sold a faulty car!! Found major problems with the car after a week. Called and called and called for two and a half weeks to try make an appointment with their service center to get the multiple problems fixed. Could never get in contact with them at all! Left multiple voice messages! Never got a call back! Now I'm stuck with a $23,000 usless car that has now completely died! Has a huge electrical problem (all lights flicker inside and out and all cut out WHEN DRIVING) im %98 sure my transmission is shot! And not to forget my alignment is way off! Thank you carmax for selling me the worst car I have ever owned!
I bought 2008 Toyota Tundra around 2012 low mileage. Same weeks the sensor for the tires where not working, I had to take it in to repair, first deductible. Then pasenger lock did not open with remote. I had to reach over from driver side to unlock the door from inside. I asked carmax why the remote didnt work, they said that was not something that they had to provie. I informed them, I could see there point but only the driver's side has a keyhole. Nonse of the other 3 doors have keyholes. Finally anothe service department empoloyee ordered me a remote. It turned out door lock malfunctioning, you could here the noise as if it was going to open, but didnt. Other option was for me to turn on the car and lower the passengerside window for my passenger to reach in and unlock the door from the inside. I paid the deductible for that and every door on that car one by one, I think it was $50 on each door x 4 doors and then some of them more than once. Airconditioning kept shutting off on me, no power especially when the weather was hot, I took it in to Carmax, nothing was found, but it still kept malfunctioning, along with the radio, it would shut off without warning. I informed Carmax I thought maybe its an electrical thing, because the radio, the air conditioning, the lights on the dashboard going whacko. they said nothing was found.
I drove home, the big truck completley powered off on me during rush hour on a busy street 2 blocks away from Frontier Toyota. I called carmax they would not pay for it be towed to there location for repair. They told me take it to the closest toyota dealer and I had to pay a large deductible and any cost not covered by the max care. I was told I had to pay for my own rental car. They also said the battiery also needed to be replaced, which was not covered. My antena was missing once I got my car back , to replace I had to purchase one from the dealer $55.00 and more than $55. 00 to install, they also used the broken pieces of the base on the antena which makes the antena look slanted. I currently have this truck that only the driver's side locks work, the air goes off without notice, the dash board lights every so ofter goes wacko, slanted antena.
I spoke to management at carmax and asked can't I get a working truck from day 1 its been nothing but problems,deductibles, repeat repair for same door and another deductible since warranty for work only for 6months. They made me an offer to buy the truck, but there would be a balance of a couple of thousand that I would be responsible for, and that's not even getting me into another truck. I asked what about the california lemon law, they said I dont qualify for that since I didnt purchase the truck at a toyota dealer. I felt really screwed and regret buying this truck!
I found a car that I liked on Carmax's website and the sales team had it transferred to Chattanooga for me. I got approved for financing and found out what my down payment was. It started off really good. The day my car came in, my sales woman said it was ready for me to come test drive and decide whether that's the car I want. I go in and test drive, the check engine light pops on. I really liked the car and I was assured that the service department would take good care of me. I went ahead and signed and paid my down payment. They put me in a loaner vehicle. This is where all the trouble begins. Initially my car was in the shop for 13 days, they claim that they had to take it to Knoxville to the Mercedes dealership to fix it. I was very upset that it took that long. I then took possession of the car. It was nasty. Greasy door jams, dog hair all in the back, dirty motor and wheels. I called back up there and I was assured they would detail it the next time I come in. Well they must have knew it was going to be soon. A few days later, the car started stalling on me in intersections and losing power when I drive it. A couple of days after, my whole car started smelling of straight gasoline. We had to drive it with the windows down. I called the service department and they told me the soonest they could get to my car was July 4th. So I drove it until then, almost getting into four accidents due to the stalling and losing power. I show up at the dealership on my service date and they give me another loaner. 11 days later,they tell me my car has been detailed and repaired. I go to pick it up and the car was even nastier than when I brought it in. It looked like someone had been mud bogging in it. My door jams were still nasty so I went back in and insisted this be fixed. So back in the loaner I go, and told to come back in a couple of hours. I come back, they said they could not find a problem with my car. It was still acting up and I checked the door jams and I wiped nothing but black off it. I marched back in there demanding a manager. I spoke with a manager and they said they could appraise my car to trade in. Really? I maybe have drove this car 14-15 days... carmax has a 30 day guarantee. I'm still well within my 30 days. They appraised it from $500 less than what I paid and was told that I would have that on negative equity on a new car. I told them it was absolutely unacceptable since I was sold a lemon. Today, I call to see what can be done. I spoke with the general manager and he basically told me that it's all in my head but he would have service look at the car again and that only if they find a problem they will fix it. I informed them I had another mechanic that is ase certified to look at it and I was told it was a transmission issue. Today is now day 9 without my car again. I told them I demand resolution by Friday, otherwise I have to seek arbitration. I called my lender about what's happening and they are not happy about the situation. So I continue to wait. Whatever you do, do not do business with car max in Chattanooga,TN. I should have went to the dealership my brother or cousin worked at in the first place. I'm very angry and do not feel I have been done right. I was told if I called corporate, they would have the same general manager deal with my problem that isn't aiding me in resolution. I feel stuck paying for a lemon with an extended service plan that's a joke.
I purchased a car from car max with gap insurance I lost the car in the great flood that hit Baton Rouge and gap only covered maybe 3 grand and left me with 3 grand to pay out of pocket
I'm absolutely disappointed with Carmax. My car needed Spark Plugs on which they said that they will repair and install. However the technician installed the wrong spark plugs in my vehicle which lead to more problems. I took it too the 100 Oaks location to try another technician but it only gets worst. They called and told me that everything was taken care of and replaced and I paid $503.75 now here we go again same issues with my car. This time I take it to the dealership and come to find out!! My spark plugs were never changed. The manger called from the Rivergate location stating that I would be taken care of. I waited for the call from the dealership at miracle Chrysler dodge in Gallatin to get back with me on the rental and to give me an update on my car. Never called I had to call myself! Then he tells me that the manger called to discuss my vehicle issues but never consulted back with me. Then he tells me that they don't have any rentals there he would have to go and get one? Seriously? And this is a dealership? So your meaning to tell me that all customers use the same vehicle? I understand that this is a business and customers are hectic but in this Field of profession requires multitasking. And that includes keeping the customer updated on the details of your vehicle! Some people don't have another backup car if one breaks down. So you rely on your car. If Dodge cared about their customers they would escalate customers matters in finding ways to help. When the manger from Carmax called and stated that he would pay for my rental due to Carmax negligence and to pay for my repairs then the Service writer should had immediately contacted me in setting up transportation for me...... but I heard nothing...... all I heard well I'm going to get the rental as we speak? Excuse me? Where is the rental? That's not telling me nothing . Bottomline miracle Chrysler dodge should had told me look here your car is not going to be ready today because we have to order your part, however the good new is that we can get you in a rental today all expenses paid through Carmax I can't tell you when it will be ready but we're working on it... When can you come in for your rental pickup. Now that's professionalism. I'm going through this hell all because of Carmax negligence 2nd failure mistake. And Miracle Chrysler Dodge Poor Expertise in Customer satisfaction. Everyone is entitled to their first mistake but not second one. All this time I've been driving on bad plugs no wonder it was making that loud backfire sound..... No one should have to experience this issue. Technicians should be on there A-Game at all times. Our vehicles are in their hands. Place yourself in my
Buy a car from CarMax at your own Peril. Their 108 point inspection? Questionable. Their auto mechanic shop? Not theirs…3rd party. Worst of all; their supplemental insurance, MAXCARE....made to sound like CarMax and like a good investment…try collecting from this company. Agents from Mexico thru the US give you totally different answers on your contract coverage …1 saying part is covered and another saying it is not. Our local repair company made multiple calls to Maxcare insurance to confirm that this part was not excluded and asked for the coverage. Refused. No coverage. Our repair cost for a car we have had for 15 months, $2100.00. Insurance worthless as many claims on the thread say. CarMax totally refused our appeal for help with the Insurance company even though they sold us the policy and likely getting a portion of the monthly insurance payment. No notice whatsoever to us during their sales pitch that Carmax has nothing to do with this insurance company except selling their product. Don’t buy from CarMax!
From day one when I first bought the car which was used with low mileage only 50000 for a 2008 mercedes I had problems. I bought the car in 03/09/2016. Within the very first week I had a problem with one of the headlights. It would come on and then it would go off. I took the car back to carmax with the understanding or belief that they wanted to make sure that I was getting a good car, and good service which if anything occured within the first six months or 6 thousand miles I was covered. I brought the car in after about ten days because the headlight were malfunctioning and also the suspension light was on. They took a look at the car and said they couldn't find anything. I took the car home and the same thing happen for two more weeks finally I had enough and returned againg after another two weeks with the lights and suspension malfunction light but they told me nothing was wrong again, but it was on again. The third time which was about a week later now were into the second month of the car, I called corporate and told them about what was going on with the car, they said that they would look into the problem, I was called and an appointment was set up for me to bring the car in and they decided to replace the headlight when they saw that it wasn't working and then they decided to replace it. Tom the service manager was not trying to accomodate us, it felt as if he was trying to stall us until the warranty was up and treated us as if the problems did not exist. The only reason why I feel that he covered it was because I had began to document the light. I brought the car back in after 4 months because the malfunction light would keep coming on and off. Finally, in the fiffth month I took it in and demanded the suspension be looked at by mercedez, since it was still under their warranty, Tom was upsed because I had driven past the six thousand miles, and he said that they should not have to pay for it, and I said this was a problem before the warranty was up.
After fighting with Tom, he sent the care to Mercedez in Tampa, they said they couldn't find anything, I got the car back, no work was done on it. About a month later, the car began to squeak very loudly, everytime I turned the wheel on the car there was a loud creaky type noise. I called Tom again and said hey, now I have a loud squeaking noise, and it's every time I go over a bump or make a turn, he said that there is nothing he can do because I was past the warranty. I called his manager and told him what was happening, the manager said bring the car in, they looked at all of the times I had complained and brought the car in, and and set up another appointment they took alook at the suspension and realized that the front left suspension needed repair. However, before the repaired it Tom's manager told me, hey I am doing you a favor, and this is the last time, I thought to myself WTF, I have been bringing this car in for months trying to get you to fix the problems and when they did, they tried to make it seem like they were doing me a favor.
But, it get better seven months later the front suspension where they did the repair is squeaking again so my Fiance calls in to let them know on 3/6/2017 that their was a problem she spoke with a woman name Christy who got quiet and paused after she recieved her call, silently reading the notes and proceeded to tell my fiance that she could not set an appointment to bring a car in and refused to set an appointment. My fiance said that she didn't have time to talk with the manager she wanted to set an appointment, and she said again she couldn't, she flat out refused. Later on that evening Tom called my fiance, she then proceeded to tell him what she had done, and that my fiance knew that she was reading the notes (as if we were a problem customer). Tom then shared with my fiance that he had put in the note that he was only to deal with us, which made her feel like an unvalued customer, as if we were the problem. Then she told me that I would call him, when I called Tom I told him what the problem was, he said that the repair work that they did was only valid for six months or six thousand miles, the local mechanic, gives you at least a year warranty, how is it they don't reapect the manufactures warranty on the part?? Tom then came up with an excuse to not help me by first enquiring about my extended warranty to see if it was applicable to the problem, and then stating that they don't have the tools to properly work on the car, that I needed to take it to Mercedez. It sounds like I got the run around, stall treatment, incompetence and then a cheap job where they saved money by doing it themselves, instead of sending me to Mercedez where they don't use remanufactured parts with little warranty.. This was poor service, professionalism, other shenanigans. I put a thousand mile on my car just to get it serviced, not counting the gas mileage driving an hour to and from the mechanic each time!!! Frustrated!!
Car max just made me pay $200 to replace my spare key that wasn't programmed correctly. I was given two sets of push start keys at the time of purchase. I didn't know the second set was never programmed until needing it (of course). They couldn't get it programmed and have made me buy a whole new key because I didn't bring it back within 30 days. If I had known, obviously I would have. The key still has the carmax tag on it and has never been used. It's insane to me they wouldn't do this as a courtesy. I guess it's a lesson learned, don't assume something works, check it out. I won't purchase another vehicle from them at this point, it's the principle.
On the 30-th ,carmax has called me for a recall on the model I purchased and the following day,they have notified me that the car is being confiscated by the selling dealed,carmax,because AMERICAN CREDIT ACCEPTANCE ,based in Indiana,had a change of heart regarding my loan,originating in a "rumor".I have not lost my job and I have not missed a payment. carmax has lured me into the shop under false pretense and also carmax refuses to aknowledge in writing that the vehicle was retained,so I can not even cancel my insuance and tags,which cost me on the day of purchase a hefty $4200.
on november the 15-th,I have purchased a car from sample road carmax of pompano beach,florida.two weeks later,the dealer called me about a recall on the model I purchased and the next day I was notified that my car has been confiscated due to an alleged change of heart by AMERICAN CREDIT ACCEPTANCE out of Indiana,based on a "rumor" about my credit score. the car remains at carmax, and this dealer not only acted outside of the law,but as cowardly as it is,refuses to even aknowledge in writing that the vehicle has been retained,as I have requested,in order to cancel my insurance and tag that cost me a needless $4200.
Don't trust these people. They are taking advantage of female minority people who do not understand what they are signing. in our circumstance my wife who has the understanding of the English language at a level of a 6th grade reading skill was asked to sign a legal contract obligating her to a $20,000, 7 year contract with load on's of $1899. She was not given a translator or explained the liability she was about to incur. Misrepresentations and deceptive practices were used to get her to sign the contract for 100% financing. She does not understand interest, TILA or what an $1899 service contract is except they said it is like an extended warranty. IT IS NOT! While I was able to get it cancelled, after I told them she was not legally competent to engage in such a transaction, because of her limited capacity to understand English, and the fact she had had it two days, they offered her no interpreter to explain the complex legal document that an qualified educated person with a college degree would have a hard time understanding, they agreed to cancel the contract. BEWARE they refused to allow me, her husband, to act as her interpreter to read what they were asking her to sign to release the purchase and financing contract, after I just explained to them she is not legally competent to understand her rights. They refused to allow me to even see the document until she signed it. Even threatened to have us removed from the premises when I insisted she had the right to have a interpreter explain what they were having her sign without representation again. IT MADE HERE WAIVE HER RIGHTS TO TAKE ANY ACTIONS AND HOLD HARMLESS THE DEALERSHIP CARMAX FROM THEIR LIES, MISREPRESENTATIONS AND DECEPTIVE PRACTICES THEY USED TO GET HER TO FINANCE $20,000 ON A $10,000 DOLLAR AUTOMOBILE. WELL SHE MAY HAVE WAIVED HER RIGHTS TO GO AFTER THEM BUT SHE HAS THE RIGHT TO FILE A COMPLAIN WITH THE VARIOUS AGENCIES SET UP TO PROTECT CONSUMERS AGAINST THE DECEPTIVE PRACTICES. WHILE I INTEND TO FILE COMPLAINTS WITH DMV , FTC, NEVADA CONSUMER RIGHTS DIVISION OF FRAUD, FOR POSSIBLE MISREPRESENTATION AND POSSIBLE COERCION TO FORCE HERE TO WAIVE HER RIGHTS TO GET OUT OF A CONTRACT SHE WAS NOT GIVEN AN OPPORTUNITY TO UNDERSTAND IN THE FIRST PLACE. I URGE OTHERS IN A SIMILAR SITUATION TO INSIST UPON A INTERPRETER TO EXPLAIN YOUR RIGHTS AS A CONSUMER AND WHAT LIABILITIES YOU ARE INCURRING IF YOU DO NOT UNDERSTAND .
This dealership is completely unprofessional .. They have made it out to me that I am a criminal ... I went in to purchase a car and was approved .. Went in two days later because I needed to collect some documents .. I was already approved for the car 3 days ago and had no problems .. I come in 3 days later and fly in on a plane with my children and wait for 4 hours just to be lied to say on they are waiting for a fax and then a phone call and come to find out the have called the police on me saying my DL is not correct and invalid .. Police approach me and ask me questions in front of my young children .. The police then said nothing is wrong and not sure why they were called ... So not only was I wrongly accused of being a criminal but my dignity has been emotionally snatched from me .. Then a manager approaches me several minutes later and tells me, because of the discrempancy we are no longer going to push through with the deal .
Seriously after nothing was wrong and everything cleared and no apology how unprofessional and rude and disgusting behavior and I will not tolerate it ... And not only did I have expenses with air flights but also was marked as a criminal which I am not .. So I highly recommend no one ever do business with these awful people .. And spread the word ...
Firstly they force insurance and warranty on you. they have no intention of honoring it. 2000 extra for nothing. the tow to the car center will cost you more than the benefit of using said service
I bought a 2011 black ford fusion last year in 2014. everything was fine until the summer. I didnt use the car so much because i wasnt taking classes at UofM, which I will get to in a moment.
the car has two manufacturing defects. 1-car computer will kill battery if not driven over two week 2-gas flap(no cover) does not seal properly and/or solenoid goes out and needs repeated replacement. ford will not and cannot fix these.
I was sold a car with custom rims and low-rider tires with custom lug nuts and wheel covers with hex bits.When I blew a tire outside cookville last thanksgiving, boy was I in for it.Since I could not change the tire, I had to call a cab, borrow my sisters van(and pay for gas), and pay for both tire and nut removal.
the covers were put back, causing further issue have you no tool to remove them. pretty or not, useless on side of road.
check engine light was on for months. guy who sold me the car tried to buy it back. I told him to keep it and he wasnt to bill me. car is relinquished under ch7. lender isnt getting the message. Not to say roadloands aka drivetime is any better.
I went to Car Max to have my car worked on 04-27-16. I asked them to change my fuel filter and the antifreeze. I told them that the antifreeze and distilled water was in the trunk. They later came to me and told me that they did not have my fuel filter. They did not even offer to get it sent over. They changed the antifreeze and did not use the distilled water that I had supplied. They used tap water, and any good mechanic knows to use distilled . The service consultant said I did not tell him the distilled water was there. I said I did tell him. He repeated again that I did not tell him. This is calling the customer a lier! My service consultant was Colten. I will have nothing more to do with Car Max auto service! They told me distilled water is old school!
The general manager and service manager tried to promote using the death of my mother as a plot to purchase a new used Range Rover. Stating , " if your mother is dead. Use her social security number to make purchase to Carmax Financial before it goes on record that she is deceasted. Manager or Mr. Jeremiah Pruitt stated that my mother would not need credit in heavan. Grossly offended and lacking tact! I will never reccommend shopping at Carmax.
When I went to retrieve my car after it had been repossessed, the car would not start. The repo yard employee took a great deal of time to recharge the car battery and told me the car was damaged. I decided to just recharge the battery and thought that would be the end of it, but the car kept dying, or would not start. I was stranded several times. Eventually I replaced the battery although the battery in the car had been bought brand new only a few months prior. Called CarMax and was instructed to send a copy of the receipt to receive reimbursement for the battery. No answer for several months. Called to inquire, and spoke to a CSR who kept insisting that I had been called several times with several voicemail messages left. No such calls. No such voicemail messages. No letter of response. No communication received from CarMax. She left a message for another employee and told me I would receive a call. When I returned the call the next day, all I got was a neverending voicemail request loop. The CSR I spoke to was only interested in insisting that I had been called several times (no record of the "calls", no voicemails from those "calls") and kept demanding a "working" phone number from me when the first number never received any of their ghost calls!
CarMax agents damaged my perfectly working car during their repossession activity. I should have received the car back in the same condition it was in when they took it. I will never buy another car from CarMax.
Two years ago this month I purchased a 2009 mini cooper, 40k miles, from the Carmax in San Antonio, TX. I asked for a carfax report, salesman explained that any repairs done at a small shop probably wont show up so they are useless. My first mistake. Then they keep messing up the financing paperwork, we were there 6 hours, not walking away was my second mistake but i really needed a car. Third mistake was not keepjng the warranty after they gave me gave wrong one. About 13 months later the engine problems began. Turbo charger $3000, oil filter housing $1100, tire sensor $150, blow off valve carbon build up $1367, rear light assembly circuit board caught fire $160. I have always taken my car to the dealership for repairs and maintenence, these are actually discounted prices from them working with me. I didn't list items that were covered by what was left of a manufacturer warranty.
I am making $400 a month payments on a car that I am literally having to rebuild the engine part by part. Right now it has a small oil leak at the gasket which will cost several hundred dollars to fix and did I mention that my car now has only 56k miles. Unfortunately, my mom cosigned and I can't just dump it or I would. Anyone have some sage advice?
I have bought several cars from Carmax over several years. I was buying a new truck and turning in my old one. I had to write a $2318.92 check to cover the gap in the payoff. I was told they needed to verify the funds. Then I was asked to pull up my personal bank account so someone could come in and look at it to make sure the funds were in the account.
I have written many checks for downpayments and monthly payments and have never written a bad one. It is absolutely none or Carmax business what my personal bank account looks like. If I wanted them to see it, I would open a joint account so they could have freedom to poke around in my account anytime they wanted.
I did not get my truck because I would not comply with their demands,
Very frustrated and no longer a customer.
She was so rude & kept placing me on hold . I was on hold so long, that I hung up & called back. She wouldn't ask my phone. So i called from another number & Jordan answered & told me Kyle was with another customer. I asked to speak to her (Jordan's) manager because i felt as she was very rude & untruthful to me. So she put me thru to Kyle. I spoke with him breifly & he told me he was waiting to see if the plan of care was going to replace my compressor. As soon as it gets approved, he'd get back with me. So I asked about rental car because i had to be @ my 2nd job on marco Island @ 7pm. So i waited around til about 4 ish & i hadn't heard from Kyle. So i called back (239)226-6200, again Jordan answered & said he was with a customer. So i left message for him to call me & let me know if my car would be fixed or if i needed to get a loaner? Kyle did return call & i felt like he was very short with me. He told me that he had to order the part, but it won't be in, until next week. That i can pick the car up since it's driveable. So i am scheduled to take my car in to be serviced on 10/07/2015 @ 7:45am. So around 18:20 I arrived to pick up my car & i asked to speak to Kyle, the guy at the desk told me, "Kyle isn't here." So I said he's right there, he's the one who told me to come inside. So he said, "It's after 18:00 & Kyle doesn't talk off the clock. So I called the next morning & asked to speak to Kyle again Jordan placed me on hold for so long, i thought she forgot about me. So I called again & my called went to voice mail & i'm to the point where i think she's screening all my callls. So i called from my work number & Jordan picked up the phone. So i asked to speak to Kyle Gregory. Again Jordan told me he was with a customer & asked if i wanted to leave a message. I did leave message & later Kyle returned the call. I answered & said hello 3x & Kyle hung up. So i called back immediately & Jordan answered the phone. She told me that Kyle was with another customer. I said ma'am, Kyle just called my phone seconds ago. He can't possibly be with a client. Jordan said, he's with a client! in a very high toned voice. So i said so you are telling me, Kyle is in with a customer, but he called me to discuss my business in front of a customer? So i asked to be transferred to a supervisor. Jordan didn't transfer me to a supervisor, she put the call through to Kyle. So i explained to him what was going on. He asured me that Jordan wasn't screening my calls, but at this point, I feel that's exactly what she's doing. So I called today while @ 08:04 driving to work. Jordan answered the phone & again placed me on hold. I was on hold for so long, i called back & my called were unanswered. I kept calling about 13x so when I arrived @ work, I used a co workers phone to call & Jordan answered. So I asked to speak to Kyle , again I explained to Kyle what Jordan was doing. I told him that he never told me if my car was approved & how much I had to pay. He said i got a $50.00 deductible. So I told him, the reason i'm callin is because i need my transmission checked out but Jordan has me on a wild goose chase trying to get throug to you. And the only way i can get through is to call from another phone number. Again is trying to convince me that she's not screening my calls. So i asked to speak to her supervisor. He tol me she wasn't in & she'll be in @ 09:30. So i called back around that time from my cell phone & i didn't get an answer. So I called from my job's phone & Jordan answered. So I asked to speak to her supervisor Beth, but Stephanie is the supervisor. I said before you transfer me to her, could you give me her extension. Jordan gave me ext 4101, only to find out Kyle answered the phone. So i told him, I'm calling to make a complaint on Jordan & I asked for Step[hanie's extention & you answer. So he told me this isn't her extention. Stephanie's extension in 4100. So i asked to be transferred to her. Stephanie didn't answer, I'm assuming she stepped away from her desk. So I left a voice messag. I'm still waiting on Stephanie to return my call....kw
On 09/30/2015, my car was to be serviced @ CarMax of Ft Myers. It took the the whole entire day to diagnose my car & i inquired about a loaner car. Kyle was suppose to get back with me. In the meantime, I'm calling to see if i need to make preparations on getting to my 2nd job on Marco Island or call off from work. My car was there until 18:20. I was told that the parts were ordered. He told me my car was driveable & to p/u car & drive it until it is serviced. I called back because he didn't tell me if the plan of care was going to cover /replace my a/c compressor. So in the mist of all this, Jordan was screening my calls & wouldn't answer the calls from my phone. So in order to get through, I had to call from differnt numbers. I asked to be diredted to her supervisor becaus I was upset with how she talked & treated me. She then gave me the wrong extension number & transferred me to the Kyle who is servicing my car. I told him that my transmission is acting up & i need him to check it out on 10/07/2015, when I bring it back for the a/c compressor. So i asked him for the correct extension number & he transferred my to Stephanie the supervisor. I left her a message & she hasn't returned my call.....kw
I bought a 2005 PT Cruiser from this Carmax location in November 2012. In the entire time I have had the car, I have had to put alot of money into repairs as well as preventive maintenance. 2 weeks ago, I paid $3200 to repair the engine of which should have been covered under the extended warranty. A week after I get the car out of the shop, it goes back in because it was overheating. The radiator seems to be the problem and although radiator replacement is not part of the "not covered" clause, the Maxcare /CNA extended warranty people are telling me that they refuse to cover the cost because unless it is dripping antifreeze, then it is not a mechanical problem. When I tried to argue the case that the radiator is the only thing left that the diagnosis has yet to eliminate as the problem, they said that the shop said it was not a mechanical problem but a restricted flow problem. Among the other repairs that should have been covered are the busted gasket seals that were leaking oil into the spark plugs, corroded battery cable, all of which should have been covered otherwise why get the extended warranty at all.