My experience in short and below that things to know. The problem started when I was in need of a much needed vacation post military (It wasn't immediately after the military) after graduating from UCLA so I decided to buy an RV and take a cross country road trip to get the rest I needed. From the Very minute I purchased the RV I had problems and it wasn't related to it shaking.
There are several issues.
1. I am concerned about he safety of the coach I purchased and believe it to be a lemon. Just looking at the craftsmanship of the work behind the microwave was frightening. Several things were left completely unassembled such as the mounting brackets for the microwave and the entire power assembly to one side of the coach. The microwave was literally falling out while driving because there were no mounting brackets. An Entire electrical system was left unconnected...Ooops!
2. I feel there was a complete lack of urgency and complacency in things being the way they were. The service department made it seem like it is normal for a brand new RV to have several issues and be in the shop for months. There was no sense of urgency such as rushing parts. The power awning wasnt working and they said "oh this model has problems" you may have to have a 10 foot ladder and manually bring it down. Who takes a 10 foot ladder with them everywhere?
3. I have spent the last 6 months making payments on my loan and paying for insurance on a vehicle that hasn’t been ready. Half of the Manufacture Warranty is up just to fix issues identified on a couple short trips. Thor customer service even told me that 18 problems is normal. Granted a Supervisor who finally reached me after lodging a complaint told me that representative was wrong but I am still waiting for a resolution nearly a week later.
4. I spent a little less than $800 on the Spray protectant that was suppose to applied to the RV that had paper work that said it was done on the day of purchase and it was actually never done. Initially I was told it was done, and after I proved that it in fact never was. I informed Amanda that I wanted it held off on because I am looking at pursuing my options.
5. I was charged $2000 to make sure everything in the RV was working and resolve any safety concerns for sitting in the lot. It is clear that was never done because outlets were never tested, power in certain places weren’t working and the Microwave was falling out. As I understand it some of your employees believe that because I asked if it could be ready by Mother’s Day I spent $2,000 for a service I didn’t really want. When in fact I was told everything was done except that spray to protect the RV from UV rays and spills inside the coach. Even the General Manager seems to share this view which is unreasonable and illogical. I feel like I was scammed paying for a service that was never done.
6. I told my sales representative that it was an important feature for my son be able to watch the TV while driving, something I was assured could be done provided the generator was running. It wasn’t until about 2-3 months later that I was told that this can’t be done despite earlier being told that I should be able to from the sales rep and initially the service advisors.
These are the biggest issues and I am still waiting for a resolution near Thanksgiving. By the way, hard to take a cross country trip in the Winter?
Things To Know-If you buy an RV and are traveling across the country and you have serious problems, despite having a warranty you may have to wait months for a repair and will be responsible for hotels and housing costs until it is fixed. It has taken me 6 months and my issues still are not resolved.
Camping World of Valencia Reviews
My experience in short and below that things to know. The problem started when I was in need of a much needed vacation post military (It wasn't immediately after the military) after graduating from UCLA so I decided to buy an RV and take a cross country road trip to get the rest I needed. From the Very minute I purchased the RV I had problems and it wasn't related to it shaking.
There are several issues.
1. I am concerned about he safety of the coach I purchased and believe it to be a lemon. Just looking at the craftsmanship of the work behind the microwave was frightening. Several things were left completely unassembled such as the mounting brackets for the microwave and the entire power assembly to one side of the coach. The microwave was literally falling out while driving because there were no mounting brackets. An Entire electrical system was left unconnected...Ooops!
2. I feel there was a complete lack of urgency and complacency in things being the way they were. The service department made it seem like it is normal for a brand new RV to have several issues and be in the shop for months. There was no sense of urgency such as rushing parts. The power awning wasnt working and they said "oh this model has problems" you may have to have a 10 foot ladder and manually bring it down. Who takes a 10 foot ladder with them everywhere?
3. I have spent the last 6 months making payments on my loan and paying for insurance on a vehicle that hasn’t been ready. Half of the Manufacture Warranty is up just to fix issues identified on a couple short trips. Thor customer service even told me that 18 problems is normal. Granted a Supervisor who finally reached me after lodging a complaint told me that representative was wrong but I am still waiting for a resolution nearly a week later.
4. I spent a little less than $800 on the Spray protectant that was suppose to applied to the RV that had paper work that said it was done on the day of purchase and it was actually never done. Initially I was told it was done, and after I proved that it in fact never was. I informed Amanda that I wanted it held off on because I am looking at pursuing my options.
5. I was charged $2000 to make sure everything in the RV was working and resolve any safety concerns for sitting in the lot. It is clear that was never done because outlets were never tested, power in certain places weren’t working and the Microwave was falling out. As I understand it some of your employees believe that because I asked if it could be ready by Mother’s Day I spent $2,000 for a service I didn’t really want. When in fact I was told everything was done except that spray to protect the RV from UV rays and spills inside the coach. Even the General Manager seems to share this view which is unreasonable and illogical. I feel like I was scammed paying for a service that was never done.
6. I told my sales representative that it was an important feature for my son be able to watch the TV while driving, something I was assured could be done provided the generator was running. It wasn’t until about 2-3 months later that I was told that this can’t be done despite earlier being told that I should be able to from the sales rep and initially the service advisors.
These are the biggest issues and I am still waiting for a resolution near Thanksgiving. By the way, hard to take a cross country trip in the Winter?
Things To Know-If you buy an RV and are traveling across the country and you have serious problems, despite having a warranty you may have to wait months for a repair and will be responsible for hotels and housing costs until it is fixed. It has taken me 6 months and my issues still are not resolved.