Brief background , we live in this motorcoach full time while our home is being rebuilt because of mold in our HVAC unit. For 3 years we had been breathing in toxic mold spores which made our immune system to be compromised. On December 27, 2016 we left our home with just our keys and the clothes on our back. Our licensed environmental hygienist and our doctors advised us to remove ourselves from the mold in order to get well .. Fast forward to June 22nd of this year we paid nearly $3,000.00 for services at Camping World and received a water damaged coach with black mold from an improperly installed satellite system, an xm radio that doesn’t work properly due to the improper installation of the antenna and an annual maintenance package that was never performed even though they signed off on the work like it was performed. It’s now going on 4 months and still nothing has been done.
We have been going back and forth trying to get them to repair the damage. After going to the media Camping World asked us to get an estimate, we did and when they saw the cost they changed the rules. The damage is around $15,000.00 without the cost of the remediation. Now they want to trade us out of our unit but there’s one problem. We found a “DIAMOND IN THE ROUGH “. We purchased a 2007 miles that was only used as a spare bedroom. None of the appliances were ever used. It was also stored in a rv garage. So it’s like we purchased a new coach. So to replace this coach you have to take the year out of the equation Camping World refused to do that so they won’t repair the coach and they can’t find us a coach comparable to ours. We have wasted our summer fighting with Camping World to do the right thing. The upper management hasn’t even taken the time to access the damage in person. We have sent pictures of the damage along with a protocol from our licensed environmental hygienist. Still nothing.
Now our health is failing. My hair is falling out along with sores that bleed on my head and neck and chest. My husbands asthma is getting very bad. They just don’t care We just sent the an email stating that our licensed Hygenist told us that the amount of CHAETOMIUM we have in the coach is dangerous to our health and we shouldn’t be living in this coach. It needs to be repaired and remediatied. Camping World had the coach tested for mold and the person who did the test wasn’t a licensed mold assessor and read the report incorrectly. Camping World won’t listen to our Licensed Environmental Hygenist on why the test is incorrect. We have given Camping World a letter from our Hygenist and still nothing. We have a WE OWE YOU for the repairs to be done along with hotel stay from the first general manager. He was fired the day after he gave us the WE OWE YOU. CAMPING WORLD is making their decisions based on that false mold report, instead of owning up to the fact that their technician improperly installed the satellite system that caused WATER DAMAGE. The mold was the result of the water damage. We keep telling the forget about the mold. You caused water damage to our coach. Please fix it.
We have gone to Camping Worlds headquarters in Bowling Green Kentucky and no one would see us or look at the coach. We just get emails. We were told the paperwork went to legal we haven’t heard from any legal. In my opinion I feel Camping World is racist. My husband is an BLACK MAN. In the world I grew up in if someone broke something they were responsible and the would fix it immediately. The conversation would have been. “Mr Jackson what can we do to make this right . Let us take your coach and we will put you and you wife up in a hotel until the situation is completed.” That did not happen. They have not even apologized for the damage instead we hav to fight daily for them to do the right thing It’s like you go and get an oil change for your car and they break the windshield. You don’t take the car home with a broken windshield. The fix it. What’s the difference. There isn’t That’s why I think it’s a racist issue. They wouldn’t even deal with my husband until I finally told the to deal with him not me We need help. We can’t live in this much longer. Were paying the mortgage on our home and the coach and were still living in a dangerous situation with mold The doctors won’t treat us until we’re living in a mold free environment. That was supposed to be this coach. Once this coached is repaired or replaced we still have to replace all our personal belongings because of the mold spores. I’m a flight Attendant and my hair falls out while I’m working and it’s hard to hide the sores. It’s very embarrassing and emotionally exhausting for myself and my husband. We have pictures along with emails and recommendations from our licensed environmental hygienist.
Camping World of Tampa Reviews
Brief background , we live in this motorcoach full time while our home is being rebuilt because of mold in our HVAC unit. For 3 years we had been breathing in toxic mold spores which made our immune system to be compromised. On December 27, 2016 we left our home with just our keys and the clothes on our back. Our licensed environmental hygienist and our doctors advised us to remove ourselves from the mold in order to get well .. Fast forward to June 22nd of this year we paid nearly $3,000.00 for services at Camping World and received a water damaged coach with black mold from an improperly installed satellite system, an xm radio that doesn’t work properly due to the improper installation of the antenna and an annual maintenance package that was never performed even though they signed off on the work like it was performed. It’s now going on 4 months and still nothing has been done.
We have been going back and forth trying to get them to repair the damage. After going to the media Camping World asked us to get an estimate, we did and when they saw the cost they changed the rules. The damage is around $15,000.00 without the cost of the remediation. Now they want to trade us out of our unit but there’s one problem. We found a “DIAMOND IN THE ROUGH “. We purchased a 2007 miles that was only used as a spare bedroom. None of the appliances were ever used. It was also stored in a rv garage. So it’s like we purchased a new coach. So to replace this coach you have to take the year out of the equation Camping World refused to do that so they won’t repair the coach and they can’t find us a coach comparable to ours. We have wasted our summer fighting with Camping World to do the right thing. The upper management hasn’t even taken the time to access the damage in person. We have sent pictures of the damage along with a protocol from our licensed environmental hygienist. Still nothing.
Now our health is failing. My hair is falling out along with sores that bleed on my head and neck and chest. My husbands asthma is getting very bad. They just don’t care We just sent the an email stating that our licensed Hygenist told us that the amount of CHAETOMIUM we have in the coach is dangerous to our health and we shouldn’t be living in this coach. It needs to be repaired and remediatied. Camping World had the coach tested for mold and the person who did the test wasn’t a licensed mold assessor and read the report incorrectly. Camping World won’t listen to our Licensed Environmental Hygenist on why the test is incorrect. We have given Camping World a letter from our Hygenist and still nothing. We have a WE OWE YOU for the repairs to be done along with hotel stay from the first general manager. He was fired the day after he gave us the WE OWE YOU. CAMPING WORLD is making their decisions based on that false mold report, instead of owning up to the fact that their technician improperly installed the satellite system that caused WATER DAMAGE. The mold was the result of the water damage. We keep telling the forget about the mold. You caused water damage to our coach. Please fix it.
We have gone to Camping Worlds headquarters in Bowling Green Kentucky and no one would see us or look at the coach. We just get emails. We were told the paperwork went to legal we haven’t heard from any legal. In my opinion I feel Camping World is racist. My husband is an BLACK MAN. In the world I grew up in if someone broke something they were responsible and the would fix it immediately. The conversation would have been. “Mr Jackson what can we do to make this right . Let us take your coach and we will put you and you wife up in a hotel until the situation is completed.” That did not happen. They have not even apologized for the damage instead we hav to fight daily for them to do the right thing It’s like you go and get an oil change for your car and they break the windshield. You don’t take the car home with a broken windshield. The fix it. What’s the difference. There isn’t That’s why I think it’s a racist issue. They wouldn’t even deal with my husband until I finally told the to deal with him not me We need help. We can’t live in this much longer. Were paying the mortgage on our home and the coach and were still living in a dangerous situation with mold The doctors won’t treat us until we’re living in a mold free environment. That was supposed to be this coach. Once this coached is repaired or replaced we still have to replace all our personal belongings because of the mold spores. I’m a flight Attendant and my hair falls out while I’m working and it’s hard to hide the sores. It’s very embarrassing and emotionally exhausting for myself and my husband. We have pictures along with emails and recommendations from our licensed environmental hygienist.