A little over 1 year ago I, as an affiliate of Clickbanks, received a marketing email about a course that would help increase your affiliate sales by teaching you a variety of skill sets termed online marketing. This course was called Clickbank Labs and it was presented by Tanner Larsson and Los Silva, two online marketers.
As with any course, you learn new things as you go along. I took what I learned the first time through and implemented it. Then recently I went back to login again and it was gone. Disappeared. I contacted clickbank and they were useless and passed the buck stating that the course was one of their suppliers and I'd have to contact them. They were useless in that regard. I looked up both Tanner Larsson and Los Silva and I found Tanner Larsson's site Build Grow Scale first.
buildgrowscale.com/
I sent their support a message and got a return email a few days later from Hailey Stroud basically passing the buck to Los Silva stating:
Hailey Stroud (Build Grow Scale Support)
Aug 16, 10:19 AM PDT
Hello,
When Tanner and Los split the company up, Los kept the Click Bank partnership and eventually shut it down.
Sorry for any inconvenience
Totally not concerned that I no longer had access to a product that BOTH Tanner Larsson and Los Silva made a profit from. More on that below.
I responded that it didn't matter to me what the circumstances were but I either wanted access to the product that was lifetime or something similar as I paid good money; something like $150USD at the time for it and to pass my message onto Tanner. Often those in control want to rectify any situation that is attached to their image, name, brand, etc, and would normally do the right thing to help keep a paying customer happy. Old adage that it's easier to keep a happy customer than make a new one. I guess Tanner forgot this in his "marketing" education somewhere.
His response:
tannerlarsson (Build Grow Scale Support)
Aug 16, 10:57 AM PDT
Hi, This is Tanner.
In February of 2016 I split off from Los and Clickbank. I have not owned or been apart of it since. I have zero control over it.
The CBLabs membership was a monthly membership, so when they shut it down I'm sure they stopped charging your card, if they did not, then your beef is with Clickbank as they are the processor and Los's 50% partner in CB Labs.
I'm not offering you an apology or trying to make this go away because when I was an owner, I fulfilled and took care of all customers and training promised. I have not owned or been involved since February of last year, so it has nothing to do with me at this point.
I am happy to provide you with contact details of the owners of CBLabs so you can contact them about your issue.
Those are your best channels to approach a resolution.
When I left, they kicked me out of the site, deleted my login and took over the servers, I couldn't even give you a login or back door access if I wanted to.
Talk soon,
Tanner Larsson
It's clear he didn't care either and passed the buck, which was good since I couldn't find a way to contact Los Silva anyway. I promptly did so and his response was 100% better, on the mark, and showed who of the two of them, actually cared.
los silva
Aug 16 at 11:40 AM
Hey Buddy.
We stopped that relationship a year ago with clickbank. If you want i can send you a refund to help you out. The videos are no longer available as we had some attacks to our site.
Los Silva eventually refunded me in full and for the inconvenience even set me up with his new premium priced product for FREE, a product that he reports went for around $1k
Now that is how you take care of a customer who was promised a lifetime product but for whatever reason...you split with a partner...the video's got taken down....whatever it may be....you TAKE CARE OF THEM like Los did with Me.
Tanner Larsson was in a position where he could have done the same, but failed, and evidently out of a vendetta for Los Silva. He could have looked like the good guy first, but he was more concerned with placing the blame on his old business partner and in the process made Los Silva look like a champ, and he like a chump!
So while I waited for a response from Los, Ms. Stroud continued with the excuses and the poor customer service responses:
Hailey Stroud (Build Grow Scale Support)
Aug 17, 10:40 AM PDT
We have no way to look up when you purchased so quite frankly, you could have purchased before he was even involved with the program. Either way, there is literally nothing we can do. We have no ties with Los or his business ventures.
I'm sorry you are feeling swept under the rug, but it is out of our hands at this point.
Nice, she is basically questioning whether I was even a member or whether Tanner was even involved.
So I showed her the initial email I received FROM Tanner Larsson, and her response was
Hailey Stroud (Build Grow Scale Support)
Aug 17, 1:05 PM PDT
All you asked for was how to get access. Tanner can't give you access because he doesn't have any of the logins or tools. He did, however, give you the contacts of the people who CAN give you what you need. Additionally, CBLab has nothing to do with ecommerce and that's all he does now.
As far as the refund goes, CB took 50% while Tanner and Los took the other 50%. Tanner got approximately $36 off the sale. Were you expecting Tanner to refund the whole $147?
Again, here is the contact information that we have for those responsible for ClickBank Labs:
Notice how she even contradicts hereself with "All you asked for was how to get access" - yes indeed that was one of the ways I was hoping to get rectified first...access...but since it's not available, then now what? In a series of emails I kept explaining to Hailey that as an 'online marketer' Tanner Larsson could easily offer me access or send video's from a new program that teach the same skill set. Most of these guys continue to update their products whilst remaining with the same core strategies. That would have been a 5 minute fix, no? But she keeps arguing, and even contradicts herself by going through the trouble of working out the math of what Tanner Larsson earned in the click bank program from my purchase.
Who CARES!! As far as I'm concerned, when I made the purchase Tanner benefitted from it. He's as much responsible for this as anyone else, and a solution to keep a customer happy wouldn't have been hard.
Lesson for you Tanner Larsson: Keep your customer happy.
Evidently Los Silva understands this. Evidently neither Tanner Larsson nor his team does.
I'm not surprised that they split up and I know who the more ethical of the two are, in so far as my dealings with them are concerned.
When I'm ready to learn more, I'm going back to Los and finding out what he's up to then and sticking with him.
Customers stick with those who take care of them. It's called loyalty. Tanner might want to take a class on that.
Build Grow Scale Reviews
A little over 1 year ago I, as an affiliate of Clickbanks, received a marketing email about a course that would help increase your affiliate sales by teaching you a variety of skill sets termed online marketing. This course was called Clickbank Labs and it was presented by Tanner Larsson and Los Silva, two online marketers.
As with any course, you learn new things as you go along. I took what I learned the first time through and implemented it. Then recently I went back to login again and it was gone. Disappeared. I contacted clickbank and they were useless and passed the buck stating that the course was one of their suppliers and I'd have to contact them. They were useless in that regard. I looked up both Tanner Larsson and Los Silva and I found Tanner Larsson's site Build Grow Scale first.
buildgrowscale.com/
I sent their support a message and got a return email a few days later from Hailey Stroud basically passing the buck to Los Silva stating:
Hailey Stroud (Build Grow Scale Support)
Aug 16, 10:19 AM PDT
Hello,
When Tanner and Los split the company up, Los kept the Click Bank partnership and eventually shut it down.
Sorry for any inconvenience
Totally not concerned that I no longer had access to a product that BOTH Tanner Larsson and Los Silva made a profit from. More on that below.
I responded that it didn't matter to me what the circumstances were but I either wanted access to the product that was lifetime or something similar as I paid good money; something like $150USD at the time for it and to pass my message onto Tanner. Often those in control want to rectify any situation that is attached to their image, name, brand, etc, and would normally do the right thing to help keep a paying customer happy. Old adage that it's easier to keep a happy customer than make a new one. I guess Tanner forgot this in his "marketing" education somewhere.
His response:
tannerlarsson (Build Grow Scale Support)
Aug 16, 10:57 AM PDT
Hi, This is Tanner.
In February of 2016 I split off from Los and Clickbank. I have not owned or been apart of it since. I have zero control over it.
The CBLabs membership was a monthly membership, so when they shut it down I'm sure they stopped charging your card, if they did not, then your beef is with Clickbank as they are the processor and Los's 50% partner in CB Labs.
I'm not offering you an apology or trying to make this go away because when I was an owner, I fulfilled and took care of all customers and training promised. I have not owned or been involved since February of last year, so it has nothing to do with me at this point.
I am happy to provide you with contact details of the owners of CBLabs so you can contact them about your issue.
Los Silva - [email protected]
Sweeney Daniel - [email protected]
Clickbank - [email protected]
Those are your best channels to approach a resolution.
When I left, they kicked me out of the site, deleted my login and took over the servers, I couldn't even give you a login or back door access if I wanted to.
Talk soon,
Tanner Larsson
It's clear he didn't care either and passed the buck, which was good since I couldn't find a way to contact Los Silva anyway. I promptly did so and his response was 100% better, on the mark, and showed who of the two of them, actually cared.
los silva
Aug 16 at 11:40 AM
Hey Buddy.
We stopped that relationship a year ago with clickbank. If you want i can send you a refund to help you out. The videos are no longer available as we had some attacks to our site.
Los Silva eventually refunded me in full and for the inconvenience even set me up with his new premium priced product for FREE, a product that he reports went for around $1k
https://fitcoachu.com/with-brandon-carter-and-los-silva
Now that is how you take care of a customer who was promised a lifetime product but for whatever reason...you split with a partner...the video's got taken down....whatever it may be....you TAKE CARE OF THEM like Los did with Me.
Tanner Larsson was in a position where he could have done the same, but failed, and evidently out of a vendetta for Los Silva. He could have looked like the good guy first, but he was more concerned with placing the blame on his old business partner and in the process made Los Silva look like a champ, and he like a chump!
So while I waited for a response from Los, Ms. Stroud continued with the excuses and the poor customer service responses:
Hailey Stroud (Build Grow Scale Support)
Aug 17, 10:40 AM PDT
We have no way to look up when you purchased so quite frankly, you could have purchased before he was even involved with the program. Either way, there is literally nothing we can do. We have no ties with Los or his business ventures.
I'm sorry you are feeling swept under the rug, but it is out of our hands at this point.
Nice, she is basically questioning whether I was even a member or whether Tanner was even involved.
So I showed her the initial email I received FROM Tanner Larsson, and her response was
Hailey Stroud (Build Grow Scale Support)
Aug 17, 1:05 PM PDT
All you asked for was how to get access. Tanner can't give you access because he doesn't have any of the logins or tools. He did, however, give you the contacts of the people who CAN give you what you need. Additionally, CBLab has nothing to do with ecommerce and that's all he does now.
As far as the refund goes, CB took 50% while Tanner and Los took the other 50%. Tanner got approximately $36 off the sale. Were you expecting Tanner to refund the whole $147?
Again, here is the contact information that we have for those responsible for ClickBank Labs:
Los Silva - [email protected]
Sweeney Daniel - [email protected]
Clickbank - [email protected]
Notice how she even contradicts hereself with "All you asked for was how to get access" - yes indeed that was one of the ways I was hoping to get rectified first...access...but since it's not available, then now what? In a series of emails I kept explaining to Hailey that as an 'online marketer' Tanner Larsson could easily offer me access or send video's from a new program that teach the same skill set. Most of these guys continue to update their products whilst remaining with the same core strategies. That would have been a 5 minute fix, no? But she keeps arguing, and even contradicts herself by going through the trouble of working out the math of what Tanner Larsson earned in the click bank program from my purchase.
Who CARES!! As far as I'm concerned, when I made the purchase Tanner benefitted from it. He's as much responsible for this as anyone else, and a solution to keep a customer happy wouldn't have been hard.
Lesson for you Tanner Larsson: Keep your customer happy.
Evidently Los Silva understands this. Evidently neither Tanner Larsson nor his team does.
I'm not surprised that they split up and I know who the more ethical of the two are, in so far as my dealings with them are concerned.
When I'm ready to learn more, I'm going back to Los and finding out what he's up to then and sticking with him.
Customers stick with those who take care of them. It's called loyalty. Tanner might want to take a class on that.