This email was sent to Joe Viola (AutoNation BMW of Delray Beach Service Director), Carlanthony Dykes (AutoNation Collision Center) with no reply.
This is in regards to my car which I had left in the care of BMW of Delray Beach and the AutoNation Collision Center. I would like to know how you suggest resolving the following:
Time estimate for repairs was given to be 4 weeks at the high-end. Without any major unforeseen additional work, AutoNation Collision went into week 9 until the car was declared ready for pick-up. Throughout this process, we were lied to, strung along, and from what we were told the car sat idle for over 2 weeks waiting to go be painted. Additional delays were blamed by AutoNation Collison Center on BMW of Delray Beach (who we were told were responsible for the technology within the car, a headrest problem, and detailing the car, neither being accountable and both pointing the finger at each other. When delays were blamed on BMW of Delray Beach, we asked for a contact person to speak there (whoever was handling our car there and were not given the point person's name there). Upon receipt of the car, several parts were very obviously not repaired properly. Some of these were fixed with attitude and reluctance, while we waited. Considering the car took almost ADDITIONAL 5 weeks to repair (which can be acceptable if the work is done well) but it was anything but.
Not only is quality work expected based on the length of time, but however also based on the promise of the AutoNation Collison Center and BMW of Delray Beach; especially taking more than twice the time there is no excuse for careless work. Actually, Tom from AutoNation Collision told us that he was extremely proud of the work done on the car, which was thrilling to hear until we saw the car. Upon pick-up of the car it had an additional 100 miles on it? It was identified that the back passenger door was not closing properly and that glue or paint (whatever the substance is) was splattered all over the back of the passenger seat and having eaten into the leather. We were told that BMW of Delray Beach would resolve these problems and to take the car there.
BMW of Delray Beach Reviews
This email was sent to Joe Viola (AutoNation BMW of Delray Beach Service Director), Carlanthony Dykes (AutoNation Collision Center) with no reply.
This is in regards to my car which I had left in the care of BMW of Delray Beach and the AutoNation Collision Center. I would like to know how you suggest resolving the following:
Time estimate for repairs was given to be 4 weeks at the high-end. Without any major unforeseen additional work, AutoNation Collision went into week 9 until the car was declared ready for pick-up. Throughout this process, we were lied to, strung along, and from what we were told the car sat idle for over 2 weeks waiting to go be painted. Additional delays were blamed by AutoNation Collison Center on BMW of Delray Beach (who we were told were responsible for the technology within the car, a headrest problem, and detailing the car, neither being accountable and both pointing the finger at each other. When delays were blamed on BMW of Delray Beach, we asked for a contact person to speak there (whoever was handling our car there and were not given the point person's name there). Upon receipt of the car, several parts were very obviously not repaired properly. Some of these were fixed with attitude and reluctance, while we waited. Considering the car took almost ADDITIONAL 5 weeks to repair (which can be acceptable if the work is done well) but it was anything but.
Not only is quality work expected based on the length of time, but however also based on the promise of the AutoNation Collison Center and BMW of Delray Beach; especially taking more than twice the time there is no excuse for careless work. Actually, Tom from AutoNation Collision told us that he was extremely proud of the work done on the car, which was thrilling to hear until we saw the car. Upon pick-up of the car it had an additional 100 miles on it? It was identified that the back passenger door was not closing properly and that glue or paint (whatever the substance is) was splattered all over the back of the passenger seat and having eaten into the leather. We were told that BMW of Delray Beach would resolve these problems and to take the car there.