I purchase an across the body leather Cadence Light grey purse for approx. $168.00 which in a very short time one of the snaps fell off, I returned it to the Oconnors Store in East Tawas, MI where I purchased it. The store allowed me to return it as they said they would get in touch with Bed Stu and have them either fix it or send a new one. After a few weeks I inquired at the store who told me, "they had made several attempts to contact the Co. Bed Stu and that Bed Stu would Not retuen their call. I purcahse another white Cadence for $186.00 and within 2 hours of purchase a snap fell off again. I decided since the store was unsuccessful in contacting the co. that I would try.
I spoke to Sandi D. at Bed Stu who told me to take photos and return the purses and that they would send new ones. I then returned them which cost me $17.75 via USPS insured pkg. USPS confirmed the pkg was delivered on 11/15/2021 at 13:50pm however Bed Stu denies this.
As far as I am concerned, they are a BIG RIP OFF, their product is LAME and their Customer service is NON EXISTENT! They should be held accountable for their less than optimal Customer Service!
Bed Stu Co Reviews
I purchase an across the body leather Cadence Light grey purse for approx. $168.00 which in a very short time one of the snaps fell off, I returned it to the Oconnors Store in East Tawas, MI where I purchased it. The store allowed me to return it as they said they would get in touch with Bed Stu and have them either fix it or send a new one. After a few weeks I inquired at the store who told me, "they had made several attempts to contact the Co. Bed Stu and that Bed Stu would Not retuen their call. I purcahse another white Cadence for $186.00 and within 2 hours of purchase a snap fell off again. I decided since the store was unsuccessful in contacting the co. that I would try.
I spoke to Sandi D. at Bed Stu who told me to take photos and return the purses and that they would send new ones. I then returned them which cost me $17.75 via USPS insured pkg. USPS confirmed the pkg was delivered on 11/15/2021 at 13:50pm however Bed Stu denies this.
As far as I am concerned, they are a BIG RIP OFF, their product is LAME and their Customer service is NON EXISTENT! They should be held accountable for their less than optimal Customer Service!