Under the guise of non-payment of my 1-yr. membership renewal, AAA sent me a deceptive letter stating, “your payment did not include the full amount to continue the services shown below.” Referring to their (AAA PLUS) level membership.
In my case, I no longer needed the AAA PLUS additional benefit this year and crossed off or ignored the coupon field showing the additional amount; however, I sent the correct amount of payment which AAA banked. Furthermore, my payment was on time.
I would caution AAA members to carefully read promotions from this company. The first place people typically look when billed is the bottom-line, i.e., what it costs! AAA’s marketing department surely knows this.
A follow-up call to "Supervisor Gino” met with excuses. He didn’t accept my feedback as a learning experience or at least how one of his company’s customers reacted to its sales practices.
I would suggest AAA either perform focus groups and gauge reaction to its sales and marketing efforts or stress the benefits of adding or renewing AAA PLUS to one’s auto club membership vs. stressing out its long-time customers with deceptive sales pitches such as the one I and others, no doubt, have received.
Ignition left on for approx 2 hrs. Radio on, fan blowing.
Battery installed by AAA in Oct 2012. 3-year warranty.
Car failed to start. Battery obviously not holding a full charge.
Called AAA to have battery checked and/or replaced.
Technician appeared at my residence in 30 min.
Technician performed load test on battery.
Load test failed.
Technician stated that the terminals on the battery adding impedence to the circuit, thus preventing the battery from fully charging, and that they would have to be replaced or the new battery would also have problems.
When queried, the technician stated that the warranty has now ended with the replacement, and that this was irrespective of battery terminals being replaced.
Charge for new battery terminals: $50
New terminals refused.
Battery replaced.
Car now starts.
After technician leaves
Ohmmeter placed between positive battery terminal and connected cable reads 0.5 ohms.
Ohmmeter placed between negative battery terminal and connected cable reads 0.5 ohms.
I conclude that this well within acceptable limits (< 2 ohms). I am not completely sure of the limits.
I conclude that the service was unwarranted and primarily intended to add to the service call bottom line.
Automobile Club of Southern California Reviews
Under the guise of non-payment of my 1-yr. membership renewal, AAA sent me a deceptive letter stating, “your payment did not include the full amount to continue the services shown below.” Referring to their (AAA PLUS) level membership.
In my case, I no longer needed the AAA PLUS additional benefit this year and crossed off or ignored the coupon field showing the additional amount; however, I sent the correct amount of payment which AAA banked. Furthermore, my payment was on time.
I would caution AAA members to carefully read promotions from this company. The first place people typically look when billed is the bottom-line, i.e., what it costs! AAA’s marketing department surely knows this.
A follow-up call to "Supervisor Gino” met with excuses. He didn’t accept my feedback as a learning experience or at least how one of his company’s customers reacted to its sales practices.
I would suggest AAA either perform focus groups and gauge reaction to its sales and marketing efforts or stress the benefits of adding or renewing AAA PLUS to one’s auto club membership vs. stressing out its long-time customers with deceptive sales pitches such as the one I and others, no doubt, have received.
Ignition left on for approx 2 hrs. Radio on, fan blowing.
Battery installed by AAA in Oct 2012. 3-year warranty.
Car failed to start. Battery obviously not holding a full charge.
Called AAA to have battery checked and/or replaced.
Technician appeared at my residence in 30 min.
Technician performed load test on battery.
Load test failed.
Technician stated that the terminals on the battery adding impedence to the circuit, thus preventing the battery from fully charging, and that they would have to be replaced or the new battery would also have problems.
When queried, the technician stated that the warranty has now ended with the replacement, and that this was irrespective of battery terminals being replaced.
Charge for new battery terminals: $50
New terminals refused.
Battery replaced.
Car now starts.
After technician leaves
Ohmmeter placed between positive battery terminal and connected cable reads 0.5 ohms.
Ohmmeter placed between negative battery terminal and connected cable reads 0.5 ohms.
I conclude that this well within acceptable limits (< 2 ohms). I am not completely sure of the limits.
I conclude that the service was unwarranted and primarily intended to add to the service call bottom line.