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report scam| Country | United States |
| State | California |
| City | Carlsbad |
| Address | 7668 El Camino Real Suite #104-620 |
| Phone | 1-844-807-9731 |
| Website | http://auraluxskincaretrial.com/ |
Auralux Beauty Reviews
An ad very similar to this auralux.Net/ came across my news feed on facebook. Except it had christy brinkly on it... It states to claim your free trail of the auralux snake venom moisturizer for only paying the $5.99 shipping and handling charge. Then another pop up window came when you claim the first product... Stating claim now the auralux eye gel for only shipping and handling. Nowhere on this site does it say anything about this being only a 14 day trial beginning the day the order is placed... And if not canceled before the 14 days are up you have entered into a membership to receive future monthly shipments and will be charged full price for the trail products you received. My bank card has been charged today listed as beautyspace $94.57 & syd*trailspace $89.47. Neither of which i knowingly authuorized!! i am calling my bank tomorrow morning first thing to report fraud charges. From what i have read the company reps who answer the phone are rude & even hang up on people & refuse refunds. But i will try myself to see if i can cancel any future shipments from them. This advertizing tactic is absolutely fraudulant & underhanded way to trick unsuspecting people into their so called contract or monthly membership. In searching auralux products online there are a slew of ads from different companies & using celebrties to promote the ads. You can't find the real company website or how to contact or call. The trial products i received were in a silver shipping envelope with nothing inside but the products. No paperwork came with order info or anything concerning any type of membership or return policy enclosed.
This company offered a free trial of a revolutionary new skin care product with only a $5.95 shipping cost. They requested permission to contact you after you use it for your opinion. It was supposedly recommended by Dr. OZ. I took the free trial offer. This is all that was agreed to. After receiving the products, I realized that they were not only inferior in quality but not of any use whatever and not endorsed by Dr. OZ.
When my credit card bill came in, I discovered an additional $400 in bogus charges by this company claiming they had sent me 4 more shipments of products. I never received any additional products but called the company immediately to dispute the charges. They hardly speak English and refused to discuss the matter. They talked over me and stated, thank you for loving our products and oh? you want us to send more? When they couldn't get anywhere with that tactic, they just hung up on me and I repeatedly called back but they cut off the call without answering.
I called the credit card company and they removed the charges temporarily but since have put more charges to my account. I am unable to stop these charges but I refuse to pay them and now I'm in trouble with the credit card company. I do not kow what to do next about this fraud.
Auralux Beauty placed a Facebook advertisement for a FREE SAMPLE jar of a "Snake Venom Peptide Cream", with the requirement to pay $4.95 for shipping. My wife was interested and used our credit card to receive the sample. Unfortunately, she did not know that the company would then authorize monthly transactions in the amount of approximately $80-90 for additional jars of the cream. We received those jars for several months and, now we are embarrassed to admit, we thought they were being sent in error, when the company was actually charging us without our permission. Fortunately, we discovered the fraud and have stopped the transactions but we did a poor job of monitoring our accounts to spot it sooner.
As another report noted, the fraud lies in the fact that the Terms & Conditions stating the transaction process are not posted on the internet popup or other interfaces used to collect the credit card information. Rather, you need to search for "Auralux Beauty" online and click through one of their many shell websites, then connect to other websites called findtruthandbeauty.com or mybeautyandtruth.com/. Then you can locate the Terms & Conditions, all in order to find a description of the transaction process. In other words, the Terms & Conditions are not posted up-front to the consumer, are located on websites with unrelated names, and do not require agreement in order to proceed with a transaction to acquire a free sample of the snake cream.
It is difficult to determine the actual company behind Auralux and the website noted on the cream jar itself (auraluxbeauty.com) does not function. However, you can find more information at auralux.net, auraluxbeauty.net, and auraluxbeauty.org. You can also visit findtruthandbeauty.com and mybeautyandtruth.com/. As for email addresses, I know of [email protected], [email protected], [email protected]. As for telephone numbers, I know of 855-201-3475 (from the cream jar itself), 877-238-9185 (included in the merchant name from my credit card transaction, "8772379185SKINCARE"), and 866-710-5109 (from the Terms & Conditions statement).
I will be reporting this fraud to the Department of Justice Internet Crime Complaints Center (IC3) and will attempt to contact each of the phone numbers I've located online. I have already placed a dispute for the transactions with my credit card company.
Newly diagnosed with diabetes, eager to take off pounds, caved in to temptation to order a "jump start" of something and clicked, at long last, on one of those Dr. Oz endorsements for Platinum Garcinia Cambogia and an accompanying product, Lean Green Coffee. That click led me to a 14-day free trial of both products. I was charged for shipping only, in the amount of around $9.00. After checking the price for the Platinum Garcinia Cambogia at GNC, thought it was worth it. It turns out it, though, it is one of those automatic shipment deals: call before a certain date to avoid further shipments. (Definitely not sale priced!) So I called by the designted date, waited on hold for an inordinate amount of time, talked finally with a guy who made, like, a half dozen alternative offers, each time cutting the price a few dollars and talking so fast I literally couldn't get a word in edgewise. He just wouldn't let up, and I began to despair of being able to cut myself loose from this place. After patiently repeating my request to cancel my account and thinking I would have to call my bank and warn them against possible future charges from this company (or whatever it is), the guy finally relented and promised to send an e-mail confirmation of the cancellation. Probably smart to call the bank, anyway, or at least hold onto the e-mail in case this place doesn't honor their verbal commitment. Most definitely did not like the super-aggressive hard sell tactics, which I considered an insult to my intelligence. Also surprised to find the name of Dr. Oz attached to such tactics. Worse than those Dead Sea Minerals kiosks at the malls. :)