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Country United States
State Missouri
City Saint Louis
Address 801 Chestnut Street
Phone 800.901.9878

AT&T Reviews

  • Jan 20, 2020

DO NOT USE AT&T as a PROVIDER! They will RIP YOU OFF! When I moved last year, I cancelled an AT&T and Direct TV bundle package. Noticed on my bank statement that they continued to bill me for services that were not only disconnected, but for an account that I had any online access to anymore even after I cancelled the account and payments online. (My log-in was no longer recognized by their system.)

The customer reps or robots I spoke to claimed "they had no record of my phone calls" and I proceeded once again to cancel the account and asked for reimbursement of the payments. Of course, the rep couldn't authorize the reimbursement so she suggested I got to a store to rectify the issue.

I asked for a supervisor and was put on indefinite hold and ultimately got disconnected but had assumed - based on the almost 2 hour conversation I had with the rep that the account was cancelled. In fact, I made a huge deal about it and the rep told me that it was handled. Then today, I called to ensure that the account was closed and was informed that it was STILL OPEN and was still being debited from my bank account.

I asked for a senior supervisor and she proclaimed that "She had no control over what her employees put in their phone call notes which is why the account was never closed." When I complained that those reps were causing me to me financially responsible for their incompetency, she said that I was ultimately responsible for ensuring that the account was cancelled and the best they could do is go back 2 months.

I thought it was cancelled, I said. I got a confirmation cancellation # from the rep and even then, the senior supervisor denied their responsibility. When I presented that info to the supervisor, she just read from her script. What's scary is that these conglomerate as*holes have access to my bank account.

I wish I had thought about it earlier, but I'm calling my bank to ensure that they will block any future charges and will dispute all of them. For AT&T to have such deep pockets - it makes me sick that these as*holes train their customer reps to prey on the vulnerability of the system. I'm pursuing legal action and look forward to seeing that snarky supervisor and the stupid robot reps burn in hell!

  • Jan 19, 2020

DO NOT USE AT&T as a PROVIDER! They will RIP YOU OFF! When I moved last year, I cancelled an AT&T and Direct TV bundle package. Noticed on my bank statement that they continued to bill me for services that were not only disconnected, but for an account that I had any online access to anymore even after I cancelled the account and payments online. (My log-in was no longer recognized by their system.)

The customer reps or robots I spoke to claimed "they had no record of my phone calls" and I proceeded once again to cancel the account and asked for reimbursement of the payments. Of course, the rep couldn't authorize the reimbursement so she suggested I got to a store to rectify the issue.

I asked for a supervisor and was put on indefinite hold and ultimately got disconnected but had assumed - based on the almost 2 hour conversation I had with the rep that the account was cancelled. In fact, I made a huge deal about it and the rep told me that it was handled. Then today, I called to ensure that the account was closed and was informed that it was STILL OPEN and was still being debited from my bank account.

I asked for a senior supervisor and she proclaimed that "She had no control over what her employees put in their phone call notes which is why the account was never closed." When I complained that those reps were causing me to me financially responsible for their incompetency, she said that I was ultimately responsible for ensuring that the account was cancelled and the best they could do is go back 2 months.

I thought it was cancelled, I said. I got a confirmation cancellation # from the rep and even then, the senior supervisor denied their responsibility. When I presented that info to the supervisor, she just read from her script. What's scary is that these conglomerate as*holes have access to my bank account.

I wish I had thought about it earlier, but I'm calling my bank to ensure that they will block any future charges and will dispute all of them. For AT&T to have such deep pockets - it makes me sick that these as*holes train their customer reps to prey on the vulnerability of the system. I'm pursuing legal action and look forward to seeing that snarky supervisor and the stupid robot reps burn in hell!

  • Jan 3, 2020

They did nothing to fix or repair the volume on my T.V. and cable box form the volume running up sporaticly

There help line reccommeded if I had 2 T.V. to turn them both on at once. that actuly helped but did not

solve the problem of volume going up and out of control.

  • Dec 24, 2019

Signed up for internet service. Service works faster than Comcast, but it went out. After calling them for 5 days in a row, decided to put it on Vacation Suspension till they resolve the problem. eVERY DAY FOR 5 DAYS THEY TOLD ME IT WOULD BE ON TOMORROW.

iT NEVER WAS. Turned on my Comcast for a month till next billing cycle 12/5. At end of billing cycle called ATT back to take out of vacation hold. turns out they never actually put it in vacation suspension, but they had notes about it in their system. Service restored.

Then I get an email about 12/20 saying next amount due is 96 dollars instead of 50 dollars on 12/25. I didnt have time to call in and inquire why it was 96 instead of 50. Service is on Autopay but disconnects 12/25, their office is closed on Christmas. So I go ahead and sing into account and pay the putstanding balance.

This is when I find out there is an additional amount due for 10/ something till 111/something, so apparently they want to get paid for services they could not render or was on Vacation hold. Serice still out all day 12/25, just great. Im done with this company, Im trying to sit here and avoid just taking the modem outside on the driveway and smashing it with a sledgehammer.

ATT sucks cause they just cannot coordinate with the customer. They want to automate their systems but they get shitty programmers doing the website. Why arent the Indians answering on Christmas day?, their christmas day is over cause they are across the dateline.

Also, they continually expire passwords so even though their website sucks, you still cant get into it. They want to link accounts, not sure what that means. When they send an email with a bill, its not attached, its just a link to a website to again, you guessed it, login, with password, they expired. They seem to expire passwords every 28 days or so, Makes sense.

They do have a very secure system though, because noone can get in and use it. Kind of like if I buried my car keys in the back yard. Highly secure, but not very useful. Ill be tunring slow Comcast Prepaid modem back on today, to get interent service back, and then by by to ATT.

  • Dec 2, 2019

I had a 9GB internet plan which was sufficient for me. I had 3 lines on my family plan. I went in to 34th Street, NYC store to upgrade my phone from XS to 11 Pro. They gave a new phone , I traded in my old one. Well and good.

And then came the manager and advised to switch over to Unlimited Starter plan because that will be less than what I am paying at the moment for the 9GB plan.

It will be about $25 less. And showed me the charges. Well and good. Also she said it will be effective after the date my current plan ends for the month. Nice. She is tood good.

If something is Too good to be true, it is not. I believed AT&T but seems they are scam artists. The plan amount came to be about $335 which was about $50 MORE than what I was paying currently.

Also a new activation fee was charged to my plan and now I see a mysterious new # in my plan. I got neither delivery of the sim card nor I was told that they are going to sneak the new number in.

I could use any type of calculator but nothing what they told me happened i.e my bill could never go below my current bill.

  • Nov 1, 2019

They always bragged about package deal, but none were ever given i was given a wireless upgrade with 6months ago they tried to charge me $106 a month for that a wireless phone never activated and keep trying to charge a storage fee of $45 for canceling the wireless service they made a mistake the incorrect cell number.

All digits have to be right for activation they even sent the store fee to a company called Sequim Collection and still asking for payment of $45 .00 the phone was never used no activation they have thousands of overcharged customers just like ours $100 to $130.

Over charge each month i complained they claimed never recieving a check by mail. i was checking for simular payments by a credit card her discover that was ok. but the $!00 to $130.00 was correct internet went up $15 to 50 a month $ 50 phone up $ 50 cable up Is correct. the deducted $100 for service then raised it up again i discountinued their service. i was not happy.

  • Oct 22, 2019

I tried the "service" but when I realized how bad it was I tried to cancel but could never reach anyone. DO NOT USE THIS SERVICE! They owe we several month's payments. Also during this period, I had severe eye injuries and went blind. I told them this and they still wouldn't help resolve the issue. They are a ripoff! The "service" is terrible!

  • Oct 6, 2019

Re: (Complaint) FYI, I hate making complaints but as 45-year long loyal customer who loved AT&T until now, I have no choice. Being disabled it would be appreciated if someone gave me the courtesy and took the time to read this and address it. Thanks.

10-7-19 Dear AT&T As former law enforcement officer on a 100% VA disability from a combination of preexisting war wounds and job related injuries I was taught to take notes and write down all the particulars of a complaint ergo the following: On 10-4-19 I called AT&T thinking I would speak to someone in customer service who could help me in upgrading my Internet speed.

For about an hour starting at 10:52 A.M, I spoke to a guy named Rick from Jacksonville Florida. I told him I was mad because I just spent 13 minutes trying to reach my doctor on the VA Secure Messaging site for veterans and was ticked off that I never got through.

I wrote down the speeds and time to show how slow it was when trying to access my doctor’s site but it was too long to put here. I had to stop the cursor and restart it several times. I previously found that it loaded up a little faster when you stop and restart it.

I needed to discuss my health issues with my doctor so, it was important to get in contact with him. Rick was very sympathetic and understood the need for having a faster speed. He told me I could get a 1.5 MBS upgrade from my 758 MBS.

While talking about speed, I said I would check the speed test site I have on my computer tool bar while we talked. I did a couple separate tests that showed the different speeds, all were different and low. One down load was 0.51, up was 0.08, ping 122.40. Another was down 0.27, up 0.13, pings 136.75. Rick said he recorded it on his computer so you can check it out.

I don’t know much about the speeds; I only know that my machine is very slow. Rick suggested that I have a technician come out to the house and check the wiring to make sure there wasn’t a problem there so, he set up an appointment for me for Saturday 10-5-19 between 1&5 P.M. and then told me he couldn’t give me the upgrade in his department, he would have to transfer me.

He waited on the phone with me for several minutes for someone to pick up in customer service but no one answered. After about 10 to 15 minutes or so I told him there was no sense of him waiting with me so, I told him to hang up and leave me on the line and I would wait.

He said he wanted to call me Monday for a follow-up so, I said around 11:00 A.M. would be okay. This should all be in the computer at AT&T. A few minutes later at 12:02 P.M. a guy named Channing from the Philippians answered.

I explained my life away again and was told that he didn’t do the changes I needed so, he transferred me again to a completely incompetent idiot named Sam, also in the Philippians at 12:14 P.M. Without exaggeration I had to tell this guy my name and address about a half dozens or more times as well as my account number that I read off my billing statement.

He must have said, " thank you for your patience more than a dozen times” as if that would suffice. He kept questioning the 4 accounts that I have in a bundle with AT&T because he couldn’t find my Internet account to verify it. I said that he should read back my account number to me to make sure he copied it down right.

Instead of doing that, he asked for it again. At that point I had been on the phone for over an hour and was ready to give up and he said, " Oh! I’m sorry but we don’t have that speed in your area yet.” He went on to say that the company is putting in fiber optics in my area and that someone would contact me when it is completed.

He also said that the first guy named Rick lied to me and that he would put that in the computer. We hung up at 12:38 P.M.. For some 8 years now I’ve been calling AT&T off and on asking if I can get a higher speed. They always said it will be there soon, which was baloney.

One of my biggest issues is when I tried to send a couple of pics with text to my state senator through my desktop computer a few weeks ago. I let it run for 45 minutes checking back and finally gave up. The little cursor just kept spinning and spinning and spinning.

I tried my tablet knowing it took 8-10 minutes to send one email with 2 pics and it finally went through after several minutes but I thought my desktop would work faster ergo the attempt, which brings me to the Saturday appointment.

After waiting for 3 hours and 40 minutes for the technician to arrive, I got a recording call from number 1-888-321-2375 at 4:40 P.M. telling me that someone would be there in 20 minutes at 5:00 P.M. When no one showed up, I called the above number at 5:40 P.M. a couple of times trying to speak to a person only to end up having to deal with a recording that didn’t understand that I wanted to speak to someone about my appointment.

I kept being told to punch key # 8 to report a channel problem. When I changed the wording saying it was an, "appointment scheduling issue” I got the same response. On my second attempt I hit the 8 and listened until the end and was told to hit "0” to speak to an agent.

I ended up back at the Philippians once again speaking to a guy named Michael. I started to tell him that I wanted to know when the tech guy was coming. He blew me off putting me on hold. I waited a couple of minutes and gave up thinking that the tech guy may show up anyway.

Much to my dismay, to say I was extremely stressed and disappointed once again would be an understatement. It was an hour and ten minutes after my 5:00 appointment that I got another call from a recording at 6:10 P.M. saying that my "installation appointment” was canceled telling me to call 1-800-288-2020 to reschedule.

This was the same number I started out with earlier. As for the tech checking out my Internet issue, it wasn’t about having an instillation as the recording stated so, I don’t know if that was a problem with the order. This time consuming stressful nasty way to treat a very long time customer should not be tolerated.

I was misled and treated poorly by people that don’t have the customer’s best interest in mind making the whole rotten experience all for nothing. If I learned nothing else in life, if it happened to me then it happened to thousands of others. In closing, I want to add that many years ago I was given a $100.00 to come back to AT&T.

At this point in time, I wouldn’t take a $1000,00 for the grief I was put through. What I don’t need is a pat on the head and a simple apology. I want to know what you are going to do about keeping me as a customer before I go public in a big way.

As a writer for many newspapers you can goggle my name if you like to see who I am. Please respond. Respectfully, 100% disabled Marine Vietnam veteran and former law enforcement officer. Gregory J Topliff

  • Sep 17, 2019

For 11 months I have made numerous calls regarding my cell service, or lack of. For 11 months I have been given the run around with technical support. I have expressed several times that I have a medically fragile child and was deeply concerned that I would not be able to reach 911. Each occasion I expressed this concern I was reassured this would not happen.

Today in the very early morning hours I had to call 911 and my call didn't go through. I had to leave my son during his Tonic Clonic seizure and run down the street to call 911. Unbelievable. For 11 months I have held up my side of the contract by paying my bill and for 11 months I have not had cellular service in my home. Today, I called again. (four times just today) I was told that my ticket that was submitted on September 11th was still open after I was promised this would be resolved by 48 hours.

Still no resolution. Here are some of the support examples I have been given throughout the last 11 months: the towers are down; do you live in a spot with service coverage. (answer is yes, it's dark blue, and why would you be asking me this question?) Turn your phone on airplane mode to force Wi-Fi calling. (This one was my favorite) Turn on Wi-Fi calling (it's on, it doesn't work) . Reset your network. (done numerous times, failed numerous times) and finally, your SIM card may be bad (I got a new one) I have spent over $3,000.00 the last 11 months and received neither cellular service, nor customer or technical service.

Today I was offered a $25.00 refund. TWENTY-FIVE DOLLARS! Unacceptable, at best you owe me the last 11 months, the amount I have spent on Skype credits for both calling and text and compensation for the indescribable horrifying experience of leaving my child to call 911.

  • Sep 15, 2019

I called on September 16th to cancel satellite service. I am no longer under contract with them. I was told that they will continue to bill for service until the end of the billing cycle even though I no longer am connected!!! How can a legitimate company bill for a service that a consumer is no longer connected to?

  • Sep 3, 2019

I had extra charges of 243.91 in the first bill, i called the customer services 6 times, every time representative say it will take 72 hours to see it deducted from the bill. Representatives name and ID # as following; Normo ID# NB399Q, Tim ID# tp967v, Red ID# CA259E, Oraco Y80FKK3, Anisha ID# AM864C, KC id # KB0116. All calls made from 08-08-2019 until today 09-04-2019, and nothing done.

  • Aug 12, 2019

We moved on July 27 to Locust Grove Ga. Ever since that day we have one bar on our cells phones, calls drop, and calls will not connect. We have to sit in one spot to use our phones. I called in and was told 4 different stories today being the lastest call. They said there is a nationwide service outage that will not be fixed until September 19.

We can't go without service until then.They said we can cancel service but we have to pay for the phones. This is unfair because we need to cancel our service because we don't have any reception in our new home. We also can't get internet they keep lying and switching up reasons and we are still being charged for services we don't have.

Today I called and was told it was a worldwide outage but the street behind me and the side of me has service. Customer service just tells you anything. I even had a supervisor to tell me they are hiring, and need help and are behind on installations. He also said he would call me on Monday and as of Tuesday still no call.

  • Aug 6, 2019

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Nigel Farage angrily lashes out at Andrew Marr and BBC as he is grilled on debatable previous statementsNigel Farage angrily lashed out at the BBC today because he was grilled on his questionable previous statements on the NHS, global warming and foreigners rather than Brexit. The Brexit Party leader branded the job interview with Andrew Marr "preposterous" with "The most idiotic interview of my life" As he was asked if stood by please note. It comes after a poll suggested that his party would earn more votes than Labour and the lower Party combined in the upcoming European elections.

Meghan Markle related Samantha begs her to let father visit Archie: Excluded is like a dagger together with heart /react text >Meghan Markle's estranged half sister Samantha has begged the duchess to let the pair father visit baby Archie, state "Being excluded is like a dagger your heart, In an interview with The Mirror, Samantha said Thomas Markle was left saddened when the first pictures of Meghan and Prince Harry's son were revealed around the globe last week. Meghan mother Doria Ragland was pictured with the royal couple as they introduced Archie to the Queen and Prince Phillip, And Samantha said she wished Ms Ragland had stepped in to make certain Mr Markle was there.

Flawless Lewis Hamilton leads home Valtteri Bottas for Spanish GP win and fifth sequential Mercedes one twoFive seconds: That was all it took for a lightning Lewis Hamilton to sweep past Valtteri Bottas and lay the platform for Mercedes' fifth consecutive one two finish, Extending a start of unmatched dominance to any Formula One campaign. no wonder "Big leader" Dieter Zetsche, each of our chairman of Daimler, Mercedes' parent workplace, cannot stop smiling as he was borne aloft by his drivers in the Barcelona sunshine. Any capacity this behemoth of a team appears futile. at the rate, With a 96 point lead in the constructors' standings and not even a quarter of the season gone, Staff at the Silver Arrows can start counting their annual bonuses by september. After helping Tyrion escape his cell in King's Landing by means of Jaime (Nikolaj Coster Waldau) After he was framed for Joffrey's hard, Varys took Tyrion to Daenerys (Emilia Clarke), stating him the below,The Seven Kingdoms need someone more forceful than Tommen, But gentler than Stannis. A monarch who could intimidate the High Lords and inspire the. A ruler loved by millions, With a solid army, And an appropriate family name,Upon being asked which male he had in view, Varys replies: "Who said anything about do not apply to Varys's wavering loyalty perhaps spurred on by Daenerys' desire to wreak havoc on the innocent civilians of King's Landing will see him potentially commit treason. While many assumed Varys would die as a result of Cersei (Lena Headey) Or The high altitude (Hafr Jlus Bjrnsson), Could Daenerys be the one to offer the blow? It's something will see Melisandre's dark warning to him in season seven come true.<>Gallery 0]] "I will give <in>which to Westeros], Dear search engine spider, One last schedule. stick to die in this strange country, like you,sure enough, Melisandre (Carice van Houten) Did return just in time for the Battle of Winterfell and died. It now appears like Varys's time is up,I beg clients, Your Grace do not destroy the hub you came to save. Do not become what you generally struggled to defeat, Varys told her this morning.

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  • Jul 30, 2019

I wanted to transfer my line out of a family plan. My number is out of contract so it should have been easy. I was told at the AT&T store that I would have to create a new line and that I can cancel my number that I've had for 20 years. I created a new line and went about my way. Within the first few days I was getting so many harassing calls that I had to call customer service 3 times. (An hour minimum hold time) On the third call I was told to return the phone.

I did so within a week of having the phone. There's a no obligation 14 day return window. Before the week was up, I also got a $226 bill when my service should've been only $60 a month. I called about the bill after returning the phone and paying a restocking fee. I was told it would all be waived and my account would reflect a zero balance. The following month I got a past due statement for $14. Again I called and was told it would be zeroed out.

The following month I got another bill and again I called and was told it would be zeroed. A month later I got a FINAL NOTICE letter stating that my service was disconnected for non payment and that several attempts to contact me were unsuccessful. I called the number provided on the letter and spent two hours on the phone and no one knew what to do. I was transferred to six different people only to be told that I was being charged for wifi usage on the phone even though I was told by the customer service that I would not be charged anything for returning during the return window.


  • Jul 28, 2019

I contacted AT&T asking for a less exspensive cell plan. I was told by switching from the Unlimited Choice plan to the Unlimited and More plan I would save $20 per month. Wrong, it increased my bill by $45 per month.

  • Jul 26, 2019

Here is my story. I am a sports fanatic and wanted desperately to connect with Bien sports channel. AT&T local office assured me they had Bien in their lineup. After installation of AT&T services I learned Bien sports was having contract disputes with many carriers.

Immediately I called AT&T customer service to cancel my service. I was transferred to a BS artist who refused my request. He kept talking in circles and tried to convince me to keep the service. After more than 15 minutes of saying sent my charge of $128 to collections and that dropped my credit score by 92 points. Thanks AT&T. Hope you rot in HELL!

  • Jul 9, 2019

I was offered a promo of by one phone get 1 free every month says I've had the phone they charge me for the phone they were supposed to apply a credit to my account for the past 9 months and yet they have not done so they've disconnected service in the midst of me being on the phone with them.

My phone are in active the IMEI numbers are on recognizable and I'm just stuck with follows that I can no longer use and that I was supposed to get for free and that I'm still stuck paying for.

  • Jul 1, 2019

I was in Las Vegas late March and got into my car and my iphone fell out of my pocket right as I shut the door and it was crushed. I went into N. Durango AD store to find out my options. I had a phone stolen, fell in the lake with another phone in my pocket, so I was out of insurance. The manager there, Greg I think, told me I could exercise a BOGO, add a new line and get two new phones. He then told me as I was adding the other line that I had to pay my other phone off (the crushed one), first to get the other new phone. He told me I had 15 days to pay off the phone and get the deal.

I came back in about 8 days or so to pay off the phone and the guy that was there called Greg and relayed his message the deal was no longer valid. I was probably visually upset, but not out of line or rude. The guy there was rude and did not offer a resolution. I went outside and called AT&T and they said the deal was still going.

I went back in and was confronted, and I mean confronted with big eyes and attitude, by a woman who worked for your store. I told her I felt like she was getting an attitude with me, that the guy was offering no help and she ended up calming down. The other guy started working on it. He finally threw his hands up and said he wasn't touching it. She told him to go to the back room and told me to come back when Greg was working, but he was not there.

I left and called AT&T and they said I could actually send the phone in and they would return my phone. I had a bad experience before where my phone died with Tmobile out of the blue, I went in and asked to use my insurance, they told me I did not have insurance and so I went through another mail in option and they ended up charging me a ton of money, saying the phone was water damaged, which it was not. So, I asked AT&T if I could go into a company store and they said yes.

I went there and they said it was a good thing I didn't do the mail in because apparently there are always mix ups when returning AD merchandise to corporate. He said the deal was still going, so he had no idea why that was said. I paid off my old phone and he gave me a new phone. He had a hard time getting the payment to go through, but he overrode it. He said it would take a few months for the lower payment to kick in and that I would be credited the additional amount.

Fast forward to recently, I called in to see how many more payments I had to make at this amount. My Dad listened to this entire exchange. They told me they did not see a deal even on my account and also saw someone was calling in my account multiple times in the recent past. He also said the deal should go through immediately, so he didn't understand the lag. He told me that he would note suspicious activity and needed to transfer me to Fraud.

I was transferred to fraud and the initial lady was not helpful. She said she did not even see the calls. I asked her to get the guy on the phone that just noted my account. She said that she had no idea who that was. I asked her if there were notes on my account and a name. I gave her the department. She would not answer me and was pretty rude the entire time. I asked for a manager.

This lady was initially kind of rude, but ended up calming down and spent about an hour or so on the phone with me, getting all the details. She said she worked in sales at one point and that the lag in the discount is indeed how it happens. After getting all the details, she transferred me back to AT&T customer service and said she would remain on the phone. Customer service put me on hold a couple of times, finally said she could help me, that there was an issue and it was because I got the wrong phone.

I told her I was never told I was getting the wrong phone. The rep just went and got a phone. He never said this phone would negate the deal. In face, the lag in payments was the last thing he told me and it was while he was activating the new phone. I tried to speak to the Fraud person on the phone, but she had hung up without saying anything. Then the girl said the rep messed up, you all would fix it, it was on AT&T, but she needed to have someone call me back in twenty or thirty minutes. Noone called for over an hour.

I called back and got another young lady who was sweet at first. She looked into it and suddenly found out after about 20 hours of dealing with this stuff that the deal was offered during the time it was going, but it expired before I came into the store. She admitted also the mistake was on AT&T, but said that I would have to go back into the store, find the guy and have them fix it. I was upset, but not livid.

I was more shocked that AT&T after all of this time was doing something very similar to their customers that Tmobile was doing. I have always considered AT&T a higher class company. I was yelling noooo noooo... like, I something tragic happened. She was taking it personal, so I asked for a manager. The manager was as cut and dry as humanly possible and did not offer a solution

. I told her that I knew someone that was a higher up (no names) and was going to have to go to them (you), but I explained throughout this process I really did not want to do that. I still don't want to, but I have no other choice. She said I could talk to whoever I wanted, but you all would basically say the same thing that I would have to travel 2K miles, go find the guy, make him do... what'?? to get AT&T to make it right, even though multiple reps had admitted it was an error on AT&T.

This is how almost three hours of conversations, being transferred to multiple people, being treated poorly by multiple people, being told different stories by multiple people and being lied to by multiple people. The only reason they called me with an unfair resolution was because I know a higher up and he reported the case for me. He admitted fault as the other reps did and then told me that they don't have to honor misrepresentation. I was never rude to him, he kept interrupted me and when I told him I was done talking to him, he hung up on me mid sentence. So, basically the office of the president has a rep who calls and talks over people and says that AT&T doesn't have to honor their word and hangs up on you.

I reported it to the BBB, and this guy calls me back and has the audacity to ask me if I have proof and he hangs up on me again when I refuse to let him talk over me.

  • Jun 28, 2019

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  • Jun 16, 2019

On 8/09 Direct TV turned on Playboy/Movies Extra pack for (free). When they called to let me know it was on, I told them I did not want it and to turn it off. They stated that it was free to all and they had to turn it on. Then they end up charging me for the service because I didn't call and turn it off. this is a service I did not want and ask them to not connect. I paid them and told them I never want to see that on my bill again. It was removed.

Then at the beginning of 2019 AT&T called to tell me that they were turning on Showtime for free. I immediately told them I did not want it. I don't watch either HBO or Showtime, but to no avail, since it was being turned on to all customers. Again' they charged me for the service the next month even after I stated I did not want it. When I called their customer service, the stated that I was been credit for the service, however, the charge $30.99 and credit $17.99 back, thus ripping people off for $13.00 per month.. When I call again to turn it off they keep saying it free, but they are addressing HBO, but since the line item on the bill is HBO/Showtime, they are only partially right and this action borders on fraud if not out right illegal.

We hear about fraud scams in newspapers and TV all the time, but permit one of the biggest companies in US to do this to our people. They are ripping off many customers, maybe millions, and I'm surprised that there isn't a class action suit against this company.

  • Jun 9, 2019

ON 6/4/19 I was notified via email that I had successfully setup my order and profile for Att and Direct TV.

At an address located in Chicago, where I am not a resident. I called ATT to dispute and get the complete run around. Fraud dept. doesn't answer, abuse email doesn't respond, AND I called to cancel before they went out, and they did it anyways, and now I have a BILL! In MY NAME!

  • May 22, 2019

It is unbelievable that we are allowing AT&T not all cause us to have them as cell phone service, but now they are our TV Service. They are charging extremely high fees because they are monopoly and own both cell phone service and TV Service.

Why was this allowed? Check your bills. They are ripping people off and allowed too.

  • Apr 9, 2019

Had Directv istalled march 12 2019, Choice packsge advertised at $45 a month, 1st reiever free, 2nd reciever $5, with tax quoted by business office $60.69 a month, well im in 27 days, on demand dont work,3 month free trial of starz/encore/cinamax and showtime not on.

Got 1st bill today, $116, called billing to see why it was double, got a rude gal tht said the package i chose was 119 a month, but she gave me a $20 break,said it was 99.20 a month,1st receiver $7,2nd receiver $15 a month, told her what services wasnt working and tech support had been trying for nearly 3 weeks to get on demand turned on but still hadnt found problem, so she adjusted bill for that, but when i ask about each months service from now on.

She quoted $79.17 a month, i said the installer and business office both said $60.69, she tried to convince me that they hadnt quoted correct price for lease on receivers, i said im on your web page looking at available packages and you ad say $45 a month and in fine print it says 1st reciever free and 2nd one $5,, she still refused.

SO not having it 30 days yet i called to see if i could cancel, they said yes but it would cost me $20 permonthx 23 months($460). I have made a report with the BBB and FTC. I feel like since they can't get the programming, nor the billing to match their advertised pricing and programming that i should be recieving.

That to me is abreach that they are not providing what they are advertising. If i was 3 weeks late on my payment, i bet they would shut my service off. So how can they go 3 weeks without getting everything corrected and continually stay in business. While im at it, dont getDVTN, i had it 6 months, and it would stay hung on guide 2 hours ata time, you couldnt get it off by uplugging router, resetting everything, i was on chat 11 hours with it hung on guide, they said it was my roku remotes,so i paid $160 for 3 new one.

Then they said router, another $99, i finally hung bup on them, they called me 2 weeks later saying they had done a software update and found their problem, point is, i told them i could stream netflix, hulu, prime, roku and all was perfect, only DVTN would say i had a slow connection and could not load content.

I have 75 mg light fiberb to the house and i could shut down all my laptops ,turnoff all the tvs, and it would come up slow connection, run speed test, showed 68mg, so if you think directv dish is bad,you better take warning and stay away from DVTN.

  • Apr 4, 2019

I called att to disconnect my tv/telephone/ internet service with them on March 25. I answered all their questions on why I was asking for the service to be disconnected on March 29th. Because the new provider was hooking up their services on March 28th. I told att that I wanted to keep my phone number that I have had for 30 years.

I answered all the questions that they asked of me. I received a email the next day from direct tv that my service was canceled on March 27. Two days before I had requested. On the 29th att did turn off their services. On the 29th att send an email with instructions on how to return their equipment but nothing about how to return the direct tv equipment.

They closed my att email address that direct tv should be sending me their information on returning their equipment. On the 28th when the new provider turned on our services the phone number was not released by att. Several phone call were made asking the status and still it was not released. Now I'm being forced to reactive my old account/ new account in the amount of $64.00 so they can release my phone number to my new provider.

This is wrong in so many way and I should not have to pay for them not porting over my phone number. I have to open a account for 3 days so I can have my phone number back. Shame on AT&T. I want my money back!

  • Mar 29, 2019

I went overseas in March of 2018. Prior to leaving, I contacted my wireless carrier, AT&T, to inquire about data packages to add to my existing plan to use my service while out of the country.

I spoke to a customer service representative who detailed to me a data plan that I could add to my service to provide "unlimited" data while traveling. I added the service to my plan.

Upon returning, AT&T sent me a bill for overage charges - about $400.00. I promptly called AT&T to resolve this matter, as I believe it was a mistake.

I spoke to another customer service representative who informed me that the original rep I spoke to had misinformed me, but that I could dispute the overage charges and have them removed from my bill. I filed a dispute, and was informed that AT&T would contact me within 10 business days with a response.

Weeks go by, and I received no communication from AT&T. I contacted Customer Service again to inquire about the status of the dispute. I was informed that AT&T had not yet issued a decision, but that I could file another dispute to expedite the process. I was also informed on this call that I did not have to pay the overage charges while the amount was in dispute.

More time goes by, and late charges start to accrue. I received no communication from AT&T and the bill was nearing $1,000. I reached out to the company again to inquire about the disputes, but also to arrange a payment agreement to pay down the bill as the total amount had become much too high for me to pay all at once.

I spoke to AT&T's billing department - I was informed they would not be able to allow me to pay down the bill overtime and that the total amount was due all at once, but that once again, I could either file another dispute, enter into arbitration or contact customer care.

I reached out to several department heads, managers, and customer service representatives to complain about this dispute process, and resolve the outstanding balance.

I received different answers each time - some customer service representatives advised "waiting it out," others advised filing more disputes.

Finally, the bill has reached more that's $2,000 and AT&T has cancelled my service,threatening collections actions.

I have worked tirelessly for the past year to resolve this issue with AT&T, all the while they have not provided me with a workable solution to resolve the bill.

The overage charges are the result of being initially misinformed by their customer service representatives, and they have not acknowledged this initial issue was their fault. Further, I have reached out to AT&T in several attempts to resolve the bill by asking for entering into at least a payment agreement, but they have refused to work with me on this, even though this matter is their fault.

Further, the late fees and cancellation fees are the result of their negligence in handling the dispute process in a timely manner, and having under informed customer service representatives provide me with misinformation, causing confusion, stress, and a lot of lost time.

I would like for an organization to help resolve this matter. I do not wish for this issue to be resolved in a collections process, as I've done everything that I can as consumer to be responsible, responsive and proactive in informing AT&T's channels of customer service and billing about the ongoing issue with my account, but never received any helpful or accurate advise, assistance, or resolution.

I would like for an organization to interface with AT&T to present this information and impress the importance of treating their customers with dignity and respect, and to acknowledge their fault in this matter, to remove the erroneous overage and cancellation fees, and to work as a organization to improve how they interface with their customers and public.

  • Mar 20, 2019

Repeated billing irregularities have occurred with no explanation for any increases that I agreed too. For at least 2 years I have been going back and forth with AT&T over billing irregularities, only to see more upcharges the following month.

Only to contact them again and seem to work things out, only to see the same thing the very next month, over and over again. They provide very limited tv programing for the money. Billing is out of control

  • Feb 5, 2019

I ordered a phone online from the carrier and i was told that i had 14 days to return the phone and also the restocking fee if i decide to return the phone would be waived because i purchased the phone online so it sounded good to me and i went ahead with finalizing the deal i picked up the phone on jan 21st from the at&t store in paterson (301 main street) and the sales rep also told me i had no restocking fee and i had 14 days to return the phone i also explained the issues i was going through with my carrier and the reason i wanted to switch

well the same day i recieved a free samsung and decided not to keep at&t because a unexpected bill popped up and i couldnt afford it at the time so when i tried contacting the store in paterson several times and got no answer each time finally i gave up and contacted customer service and explained my situation to which i was assured there was no restocking fee....

the next day which was sunday i took the phone back only to be told there was a retocking fee and i was very annoyed because had i known this from the beginning or if the store answered their phone i would have known this so i left and called customer service and spoke to a guy in sales by the name of claude who said he didnt see anything about a restocking fee and to go back to the store with my sales reciept and talk to the manager which i did the next day and was told by joe the manager there wasnt anything they can do because policy changes all the time

i was also told by the sales rep in the store that other customers have came in saying the same thing and they still had to pay a restocking fee so i left and came back a couple of days later to pay the 36 dollar restocking fee and was told i was done that was it.......i get a bill a couple of days later for 150.36 i believe i was going to ignore it but decided to call at&t only to find out i had 3 days to cancel the service or i was responsible for the usage OMG i was livid totally because that was not explained to me at all when i ordered the phone why in the name of God would i take the phone back if i had to pay a bill anyway and wouldnt the 3 days be just as important as the 14 days if not more?

why would i keep a phone if i disabled the service does that make any sense so the customer service rep was really helpful by taking my auto pay off the account so my account wouldnt be billed and giving me the number to the collections department so i can explain my situation she also stated she noted my account with my issues so i contacted the collections department maybe billing anyway the lady told me that i had to only pay for the usage for 10 days.

i explained to her none of that was told to me only the 14 day return policy and no restocking fee was expressed to me and why would i return the phone i had to pay for so she told me the bill at the end of the month will be the final bill with all the other stuff taken off and just what i used for 10 days i had the phone although i probably used it twice maybe so im so infuriated with at&t and their lies and schemes to get folks to get trapped into getting a phone

all of that should have been made known to me i most likely wouldnt have gotten the service but at least i would have respected the honesty and chose to do business with them in the future or send folks their way but this has been a ultimate nightmare from beginning to end and getting ahold of corporate to complain is like finding a needle in a haystack please someone help me end this nightmare.

  • Feb 3, 2019

I fell for it - yet now I got a NEW a story. Even though I have existed wireless the only way I’m eligible is if I transferred my U-verse to my new home. Umm... I just moved from CT to FL and we didn’t have U-verse in CT and that’s not what the advertisement said/says!

So AT&T LOST A CUSTOMER and will be losing me in wireless too - because they want to play false-advertisement and games. Don’t play with my $$ folks as YOU’LL lose! XFINITY (Comcast) comes on the 14th to install. Good riddance!

  • Jan 15, 2019

In late October 2018 AT&T In-Home Expert Tiffany Grammer of 204 Sprucewood Drive, Summerville, SC, a scammer, showed up at my home unannounced to ostensibly inquire about a scheduled DirecTV installation. During this conversation she inquired about my current wireless telephone provider and offered to switch my wireless service from Verizon to AT&T.

The scammer specifically stated that if I switched service to AT&T that AT&T would:

(1) pay off the balance of $121 on my Verizon iPhone,

(2) pay off an early termination fee of $80 on my Verizon contract,

(3) allow me to keep possession of my Verizon iPhone and

(4) provide me one free mobile phone.

Promises 1, 2 and 3 were not kept. Repeated attempts to contact the scammer via email and text have been unsuccessful as the scammer will not respond to my emails or texts. Further, I have repeatedly emailed and texted the scammer requesting a copy of the electronic AT&T contract that was signed in my home on the morning of November 13, 2018.

To date I have not received the requested materials or any response from the scammer. Prior to leaving my home on November 13th the scammer stated that she would email me the complete contract between myself and AT&T. As of this date, January 15, 2019 I still have no contract or record whatsoever of what was signed or agreed to with AT&T other than the scammer’s broken promises and mistruths.

  • Jan 14, 2019

After taking a look at the itemized ATT and bill and noticing a vast difference in charges, I found that we had been paying $44 per month over the last 2 years for an ATT vesta prepaid go phone (we have never had a prepaid phone), that we were billed for Sunday NFL Tickets for 2 years, and that we were also charged for HBO for about 10 months at $18 a month.

Numerous calls have not resolved this bill padding. I've simply been told that we received a free trial period for HBO and the NFL and after that it automatically was charged to us. Nobody ever was informed or asked of the free trial periods or the auto enrollment. The veste pre paid phone charges still have not been explained.

  • Jan 5, 2019

I've spent about 4 hours on the phone trying get this straightened out but they won't unlock the phones so my family can use them with their own providers. Anyone considering this offer should think twice before investing.

The company has provided me good service in the past, but this $1400 ripoff will probably push me to another company.

  • Dec 14, 2018

After years of paying my bill on time I cancelled my Uverse services. Uverse/ At&T sent me a 0 balance bill, they never sent me another bill then I suddenly started getting calls from various collection agencies stating that I was in collections due to At&T Uverse over some old equipment. The equipment was garbage and I had turned it in already. They only take calls from NEW customers and there is no way to get them on the phone to fix this. I sent them several letters they ignore them HOw dare they try to ruin my credit after many years of paying my bill on time every month for many many years!! JS Brevard

  • Dec 2, 2018

AT&T Corp., breach of contract of our Master Reseller Agreement signed February 20, 2015, and our

Mobile Master Agreement signed March 3, 2015 authorized by Randall Porter V.P. Emerging Business

Markets, AT&T Corp. refusal to comply with subcontracting terms excluding emancipated black VAR from

participating in federal government contracts. Violating laws, FAR and DFAR procurement regulations for

all categories denied inclusion, discrimination, and racial bias.

AT&T Corp., awards contracts to white females, African Americans who are classified as White South

African, Colored (Asian Indian) and Asian anyone from the African continent with an U.S. Embassy.

Allows select companies to duplicate their winning contract to ensure they win a contract as a prime

contractor by-passing subcontracting agreement and subcontracting with emancipated black VARs.

based on their classification as a small business.

AT&T Corp., Randall Stephenson, CEO cover-up AT&T Government Services Contract Manager Marcus

Montemayor who blocked a purchase order awarded to Enterprise ESP Service Provider, LLC on December,

3, 2015 by Texas Parks and Wildlife. Marcus Montemayor blocked our attempt to participate in over 13

government contracts.

AT&T Corp., Randall Stephenson, CEO used Suzanne L. Galvanek V.P. Marketing, Pricing and Product

Solutions to pretend to she was the authorized contact on my contract and claimed we did not meet

our sales quote, sending fake certified letters to the wrong contact person and address without

authority over our two contract agreements with AT&T Inc. The correct AT&T contact for notices is

Suzanne Galvanek AVP Strategy and Pricing, AT&T Partner Solutions

AT&T Corp., Randall Stephenson, CEO used Derek Zamagni Lead Consultant Diversity and EEO to pretend

our VAR agreement was an employment arrangement. Derek Zamagni sent fake overnight letter to the

wrong contact person and address stating he informed all AT&T Inc. employees not to speak with us

regarding subcontracting.

AT&T Corp., failure to show Good Faith Effort, breach of contract with federal government subcontracting compliance.

Refusal to comply with our contract agreement, refusal to introduce emancipated black VARs from communicating with

the subcontracting administrator for subcontracting.

AT&T Corp., using contract and program managers to excluding emancipated black VARs from reaching

subcontracting administrator by sending the message “Not On-Boarding at this Time” and send The

emancipated owned company to Diversity program staff which has nothing to do with Subcontracting program.

AT&T Corp., using federal government Source Selection Team who do not allow the category emancipated

black owned VARs participation in subcontracting using Source Selection Decision Document (SSDD) which

exclude the use of Emancipated black VARs on government contracts. Government agencies, cover-up using

SBA, SAM and DSBS mock training database to create altered information created by Federal Service Desk

and third party companies like GP&M to alter the black company name and contact information and key the

information into the live database.

Government department and agency subcontracting program managers and eSRS coordinators use the

altered information to prevent responding to subcontracting request from emancipated black VARs by

replying to the contact person first name, last name, Hi, Hello, any greeting making sure they do not

acknowledge the company name filed by the emancipated black VAR application.

AT&T Corp., submit individual subcontracting plan (Not signed by government contracting manager) which

state only ex-employees who create a company can subcontract on government contracts. This supports

the reason AT&T contract and program managers send emancipated black VARs the message

“Not On-Boarding at this Time”.

AT&T Corp., awarding government subcontracts to ex-employees and ex-government contract personnel.

Cover-up government contract managers are not signing the individual subcontract agreements allowing

prime contractors to violate federal procurement laws.

  • Nov 29, 2018

Switched from Comcast to AT&T for TV and Internet. Was told by AT&T rep "if I get a tablet, my rates will never go up”. Accepted the tablet. Started receiving wireless bills. Don’t have wireless AT&T.

Called to ask what it was. AT&T rep said "not sure but I don’t need it”. Asked if there would be any cancellation charges. AT&T rep stated "no”. 2 months later a collection notice arrives in the mail, $159.99 past due, Never received anything about this amount before, but straight to collections.

Have tried multiple times to call and have a conversation with anyone at AT&T that would help. No one does. Filed report with Attorney General, Marteanus Jones called and harassed my wife.

Putting words in her mouth and twisting the story. Since Marteanus Jones was attacking my wife on the phone, I took over. Marteanus Jones kept talking over me, not allowing me to talk. Female harassment is a new low for AT&T.

  • Nov 24, 2018

Well I’m Sure this will do me no good to comment on ATT lack of service. My story is long so I will give the short of it . Number one - service is slow or non existent in my area. I have att so many times about our issue in central Missouri. Number two - this company has lied and lied to me about our issue with service and internet and passed me from person to person . One day I spent 3 hours on the phone very upset with the lack of service and morals of this company . As of today still not fixed and I’m pay a small fortune to have crappie service . I will be contacting the state attorney general office on Monday to report this issue. I suggest that if you are the same issues contact your state attorney generals office . Don’t let it stand and accept the lack of service. The more people that complain the better it will be!

  • Nov 15, 2018

My Internet account with AT&T was closed back in 2017. Three AT&T representatives confirmed that I have "0" balance, no further charges should be paid by me. A year later when a mortgage company ran my credit report I found out that AT&T reported my closed account to the collections due to $107 unpaid balance (I had no AT&T Internet as this provider did not serve the area where I lived!), and now my mortgage company will have to charge me extra $1,662.50 because there was a drop in credit score by 60 point. I called AT&T to try to make nessesary adjustments to avoid being overcharged, no one cared there. I ended up paying $1,662.50 to the mortgage company. Then I asked BBB to help me to get a refund from AT&T. BBB closed my case without any refund. I emailed to FTC and received a general email with a link to the Internet article 10 ways to avoid fraud over internet. When it became normal in this country for such companies as BBB and FTC to support an unfair prictice of large corporations as AT&T?

  • Nov 8, 2018


I have being a, Customer for, 10years and hve At&t, internet, Landline ,cell phones and Direct TV. On perusing my Bill, in page 5 there is aRoaming charge of $ 133.00, for call i didi not take. On10/11/18, i spoke to CS and they open acase,CM,20181011_136726623. When i spoke on, 11/24/18, CS said it is approved and i am receiving acredict of $ 133.00. When i spoke this mornning they said the case is still pending.This is a rip off and i want acredict for $ 133.00.



A/C 436071076122

cell , (707)3441973

  • Oct 24, 2018

I was a Direct TV Subscriber for 10 yrs. Since June the programming would freeze up, picture quality extremely low and I called for Service from Direct TV in August. The Service Person came out and said I had an outdated receiver, replaced receiver and I asked about cost, he said there was none. As I was setting up my DVR I discovered that Direct TV cancelled the contract with BEIN Sports. To get BEIN Sports I had to purchase the Sports Package. I called Direct TV, explained the only reason I had the Sports Package was BEIN Sports and instructed them to cancel my Sports Package.

On the next billing cycle, I saw the package was not removed, and when I called AT&T/Direct TV I was told there was no record of the call. Figuring I did not want to pay for a package that I had no use, provided no value etc. I asked them to remove it, at which time they then said I needed a passcode I set up 10 yrs ago. I had no clue. I told them I want to cancel my TV and Internet service at that time. I was told I would have to drive to an AT&T Store with a bill to get my password Changed. I went to the store, got the password changed (took over an hour), immediately called AT&T/Direct TV cancelled all programming!

I replace AT&T with Spectrum and now have great reception/programming/service and my internet speed is vastly improved. I received instructions from AT&T to return the internet router and was told I would receive a package to return my TV receivers. I returned the router and never received a return kit, so I called AT&T/Direct TV as I was concerned they may bill me for the equipment. I was told that they did not need the equipment returned as it was outdated. I was also told I would not receive any more bills.

In this time period I received several calls from AT&T/Direct TV Telemarketers trying to get me back. I informed them that their poor service/quality and unethical practice of charging for unwanted services (Sports Package without BEIN) and was shocked that at the very least they don't reduce the cost of the packages when the reduce the channels, that I would not return.

I received a bill for $180 called AT&T Direct TV and was told the bill was a mistake and that I would not be billed the entire amount, only a prorated amount for the time I had service. This took up 2 hrs. I then received a statement that stated I had a $50 credit.

Yesterday I saw that AT&T debited my account $158.02. I called AT&T and spoke with 3 of their incredibly incompetent staff. I was told that they debitted my account and I would receive a Visa Card in 10 - 20 days for $50. I explained that I did not receive $158 worth of services and that the week it took for them to discontinue my service does not seem to be a properly prorated amount. After an hr on the phone with these individuals I was then told I was being billed for $100 for my service call. I questioned this as I was told that there was NO cost at time of service, received no bill for the service etc. and that my services were not working correctly. The Rep said "AT&T/Direct TV will still bill you unless the services are totally out" poor service is still billed!

I can not stress enough how awful/corrupt this company is.

  • Oct 24, 2018

In August of this year(2018) my Iphone 8+ quit taking a charge. I called AT&T and they ran diagnostics on the phone from a distance and confirmed that phone was not charging properly. They sent me a replacement phone and I mailed back the faulty phone in that same box using the label AT&T provided. This was on August 20th. On August 27th the tracking shows that it was received in their Flower Mound warehouse. I even was patched through to that Flower mound warehouse on my first call on September 10th to try to resolve this. The man in Flower Mound even told me this often happens and they would probably add it to my bill.

My first call was September 10th and I spoke with one person who eventually dropped my call. I called again and got someone who didn't understand and hung up on me, To clarify I did not use any offensive or foul language, the call was simply dropped. On my third call that day, was when I finally got through to Flower Mound. Those 1st three calls were well over an hour in duration.

On October 18 the full price of the warranty phone was added to our bill. I called again and talked for 44 minutes to a man named Edward. He made notes on my account and did not tell me there were already notes concerning this until I pushed him on it. He said he filed a case and gave me a number. He also told me that the change would be taken off my bill in 3 days. It didn't happen. The charge is still on my bill.

On the 22nd I called again and they checked the tracking and could see that the phone was received. I also found out Edward did not file a case. I also was told that there was a case started then on the 22nd and I got the case number. That call was only 16 minutes. However, my husband called back a few minutes later and got a woman who said the case was there but it was filed wrongly and she had to get a manager to fix it. After much time on hold the manager came on and said the woman was mistaken and the case was filed correctly and it would be handled in 3 days.

Today, Oct 25th, we got a message saying the claim was denied and they needed to talk to us. As of now, my husband has been on the phone for 1 hour and 20 minutes. The first person filed another claim with yet another number. Then he said he was patching my husband to Tier Two management to get the case handled right now this evening. After a very long wait, he got the automated machine one gets when first dialed. Then he was transferred to WIFI department. Each time mind you, the same questions and verification process has to be answered. After asking to talk to a manager another hold and another dropped call. He is currently on the phone with so many people he has lost count and the bill remains the same.

All we want is the cost of the warranty phone taken off the bill. The phone was verified as faulty by AT&T. We sent the phone back and it is verified received. We cannot get through to a person who can handle this because the untrained or just plain stupid help cannot keep from haning up a call and just get us to Tier Two Support.

  • Oct 21, 2018

I ordered 5mgb internet service from AT&T and when it was being installed I changed my order to 25mgb. I paid for service for 5mgb for a week and was then changed to 25mgb.

I paid my first bill which covered the billing period of 9/11 through 10/10. When my second bill arrived I was charged $15.33 for a change in service from 5mg to 25 mg from 9/11-10/10 and 9/18-10/10. Both periods covering the billing period that I had already paid for.

In addition, I had been told by two AT&T employees that there would be no additional charges to change service from 5mg to 25mg other than an additional monthly change from $30 a month to $40 a month. When I spoke to AT&T customer service I was told there was no way to remove the $15.33 charge. This is a rip off. The charge should be removed and I should be credited the $15.33 charge.

  • Oct 19, 2018

I contacted AT&T for Internet Service because I understood it could be bunded with Direct TV. During the install, a home sales rep came to the house promoting a free cell phone and unlimited data. I thought about it for a few weeks and contacted Ontonio to come to the home and discuss.

We looked at all costs, and the monthly cost reflected a lower rate than I was paying, separately, to other carriers. So he signed me up for the free cell phone promotion. I already had internet service, and the representative said he would put me on unlimited data.

Within a week or 2 I got a text saying my data was exceeded and they would bill my account $10 for another megabyte. I later found out this was an issue with the internet service and not the phone. They changed my plan resulting in additional charges.

After paying outrageous activation fees, my bills have "stabilized at $166/month for internet and phone. I was unable to bundle with Direct TV because I live in a condominium complex that is already contracted. I told Direct TV this when I signed on, as well as AT&T. After efforts to bundle, they said they were sorry - they couldn't because of the condominium agreement.

So now, after paying literally hundreds of dollars to makes these changes, I am paying higher rates and AT&T has not honored their original agreement. I'm still paying 50% for the "free" phone, and with every complaint, they simply tell me to give it time. I have visited the corporate store in Deer Valley, and initially thought I would get help. However, after returning 2 weeks in a row (because they did not contact me as promised), I was told they reported the issue to AT&T Home Entertainment, who came to my home, and a month later, still no results.

  • Oct 14, 2018

When they say have a complaint about comcast we are comcast complaint department. To funny then they bring you to a at&t fast talking disrespectfull goon to funny. this video will tell you all

  • Jul 30, 2018

My issue is with billing. Without going into details(you have a mile of notes to look at) ATT pulled a Wells Fargo and hijacked my DirecTV account and bundled it to a internet service that never work from day one and was cancelled the day they attempted to insall. None the less ATT continued to bill me for both the internet(which was cancelled the same day) and DirecTV which I have been paying direct to DirectTV. Now they have put me into collection for almost a $1000.00.

  • Jul 17, 2018

When my son ordered the tv and internet, he was told there would be no deposit. After the services were installed then they enacted a $494 credit management fee. When I called they said it stands its not our fault we didnt tell you about the deposit. I have talked to different representives and supersvisors, with no resolution. They feel they are in the right to charge a undisclosed fee and that we have to pay it. I advised i would be making a report here, and they didnt care their customer service sucks and leaves alot to be desired. I wouldnt ever buy from them again, they can shove their service where the sun doesnt shine.

  • Jul 2, 2018

I have an AT&T account that used to be bundled with a Direct TV account. On April 4, 2018, I canceled my Direct TV account and just have a home phone through AT&T. I have received a statement from Direct TV stating I owe nothing and have a credit (refund) of 61.58. AT&T keeps billing me for $106.00 for said Direct Tv account that I do not have. I have talked with Direct TV 3 times and AT&T 8 times about this. Just today I was passed off to 5 people to get any answers as to why they keep billing me. I got nowhere.

My AT&T account number 147110856, AT&T keeps charging me a late fee $5.00 on a Direct TV bill that I don't owe. I still have a home phone through AT&T but it is always paid.

My old Direct TV account number 64194055 with a confirmation number that Direct TV gave me stating that this is resolved on their end 7234910031190150 that I owe nothing and have a credit balance of $61.58.

I have been given the runaround from AT&T and they can not tell me why they keep billing me for an account I do not have. I'm tired of this. I have contacted AT&T 3 times by phone and 4 times by chat online and 3 times I've contacted Direct TV.

  • Jun 21, 2018

I recently retired from AT&T after 30 years. I was given Health insurance as Group rate. However, I acquired new employment and call to stop Health Insurance on October 1st, 2017. AT&T acknowledge stopping of insurance but continued to bill me (auto pay) until December 2017. after multiple inquires their response (via letter) was we have examined this matter and found in our favor no reimbursement is required

Pension return. In March of 2018 I received a letter stated that AT&T had miscalculated my Pension payout by $368.36. If I did not repay they would contact IRS and send me to a Collection agency.

AT&T has just closed the biggest media deal in History. It seems strange they cannot accurately handle the premium payment for insurance and appropriately calculate retirees pension. It is also interesting that both error were in their favor.

I have tried to communicate directly with AT&T but have not been able to get through to them. I am directed to Health insurance coordinator/benefits coordinator/pension coordinator.

Is AT&T financing their mergers on the retirees’ pensions?

  • Jun 15, 2018

I saw a similar report here. A person claiming to represent AT&T said that because of the AT&T Spectrum merger they were offering a promotion that would have the same services, but would be cheaper. In order to get this promotion we would have to have different cable boxes installed. In order to get the low rate we would have to sign up now since the installers were presently in our area. He was very convincing. We asked for a written document detailing the services we would get. He said that the installers would have that document. However, we said we would have to think about it. I called, both AT&T and Spectrum and was told by both that there is no such promotion. If we had accepted, I have no idea what we would have gotten.

  • Jun 6, 2018

I purchased 2 new S8 phones because it was a buy one get one free. I was going to go with another carrier as it was going to be cheaper. Being on a limited income I had to shop for the best price. So after they told me several times you will be able to get one for free I got my bill. Holy crap 383.81. I called and they went over the bill and said dont worry you have like 170.00 in credit. So I asked what should I pay this month. I paid what I was told to but then I get a notice that I'm past due on 176.00. So I called again and was told to pay a different amount. I also asked if I was getting one phone for free. She looked at the bill and it showed I got a credit for the second phone. I said that's good cause if not I was going to cancel. She assured me dont worry your getting that deal. 2nd bill comes and yes they took off for the second phone but was told to pay a different amount then my bill said. She said I still had a 49.81 credit coming. So I paid my bill. 3rd bill comes and it has a past due of 49.81.

WTH. I also noticed they did credit me my second phone. After being put on hold and getting the run around a lady came back and said you dont quality for that 2 for 1 deal. So now I'm stuck in a 30 month contract and my bill is 1/3 more then I was paying. What a scam. Tell me you get the 2 for one then 3 months later they tell me that I dont quality for the 2 for 1 deal. I asked to cancel because they breached the contract and was told it would be 1600.00 to cancel.

What a scam. I have spent at least 10 hrs on the phone with them and now I'm stuck in a contract which I'm paying more now. I've been with then before they were at&t and I have filed a report with BBB and will be taking them to small claims court for the price of the phone. AT&T IF YOUR READING THIS EITHER STICK TO THE CONTRACT OR LET ME OUT OF IT SO I CAN PORT MY NUMBERS TO ANOTHER CARRIER.. you cant do this and get away with it. It's sad to take advantage of a disabled person who has a limited income. All you care about is making money and screwing people. This will also be posted on my blogs and all over the internet. My family will be cancelling there service as soon as there contract is over. I know you dont care but the more I tell maybe you will notice a different in your phone sales.

  • Jun 6, 2018

I'm looking at all the people complaining on here and on the internet, why hasn't the FCC been called to file an investigation against this company.

Every month they charge excess charges to my monthly bill, I am not kidding, it takes me 6 -10 hours to get through to the right people to get the issue cleared up. I notice other people going through the same thing, if I didn't stay persistent they would just rip me off like they always do.

Please take some action and go after this company.


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