I placed an order for Christmas and Amerimark put through the order twice under different order numbers and then charged the amount twice. I had only confirmed one order which I had placed online. This turned an approximately $200 order into a $400 order. Because of the duplicate order the amount charged was doubled causing it to go over my available limit of $300. Amerimark then requested a down-payment because the doubled amount exceeded my limit. I spoke to several customer service representatives who couldn't understand what I was telling them. They kept switching me to different departments and then back again. Their call center could neither understand the situation nor resolve it. This is Amerimark's mistake and they should be able to correct it.
I should receive my single internet order for $200 with $1.99 expedited shipping and no down payment. However, Amerimark's customer service cannot grasp what has occurred and despite speaking with several representatives the issue has not been resolved. The call center representatives obviously have not been trained to deal with duplicate orders and double billing and they have no tools with which to correct the situation. Amerimark needs to institute procedures to correct duplicate orders and provide training and tools which will enable their representatives to correct such problems. They also need to institute coordination and communication between their Internet service and call center service. Inexplicably, they apparently keep no record of customer calls. As a result of this unresolved issue I will not receive my Christmas order and Amerimark has lost a sale and a good customer. I had hoped the situation would be amicably resolved to everyone's satisfaction in time for Christmas, but I was mistaken.
The wife ordered a robe back in January and called to make a return. After doing so, for the next 12 months we were billed $29.00 monthly for an ongoing useless membership. We never intended nor did we realize we were going to be charged. We didn't notice the charges until this year and questioned what we were buying onan ongoing basis. How many ripoffs before someone does something about this situation. All companies requiring cancellation of a membership within 30 days should receive a written notice and right to cancel both by email and by mail. What are the state consumer protection agencies and attorney generals doing to curtail this practice?
AmeriMark Reviews
I placed an order for Christmas and Amerimark put through the order twice under different order numbers and then charged the amount twice. I had only confirmed one order which I had placed online. This turned an approximately $200 order into a $400 order. Because of the duplicate order the amount charged was doubled causing it to go over my available limit of $300. Amerimark then requested a down-payment because the doubled amount exceeded my limit. I spoke to several customer service representatives who couldn't understand what I was telling them. They kept switching me to different departments and then back again. Their call center could neither understand the situation nor resolve it. This is Amerimark's mistake and they should be able to correct it.
I should receive my single internet order for $200 with $1.99 expedited shipping and no down payment. However, Amerimark's customer service cannot grasp what has occurred and despite speaking with several representatives the issue has not been resolved. The call center representatives obviously have not been trained to deal with duplicate orders and double billing and they have no tools with which to correct the situation. Amerimark needs to institute procedures to correct duplicate orders and provide training and tools which will enable their representatives to correct such problems. They also need to institute coordination and communication between their Internet service and call center service. Inexplicably, they apparently keep no record of customer calls. As a result of this unresolved issue I will not receive my Christmas order and Amerimark has lost a sale and a good customer. I had hoped the situation would be amicably resolved to everyone's satisfaction in time for Christmas, but I was mistaken.
The wife ordered a robe back in January and called to make a return. After doing so, for the next 12 months we were billed $29.00 monthly for an ongoing useless membership. We never intended nor did we realize we were going to be charged. We didn't notice the charges until this year and questioned what we were buying onan ongoing basis. How many ripoffs before someone does something about this situation. All companies requiring cancellation of a membership within 30 days should receive a written notice and right to cancel both by email and by mail. What are the state consumer protection agencies and attorney generals doing to curtail this practice?