While trying to save money I purchased insurance from this company... WORST MISTAKE EVER!!! Who knew that within 4 months of being insured with this company I would lose my car to a car jacker who abandoned my stripped car a day later. They stole the car on August 14, 2015. Today is March 7, 2016 and in one week it will make 6 months that I have been without my vehicle. American Access has dodged phone calls, e-mails and even lied to Texas Department of Insurance, evaded a BBB compliant and now is threatening to have my vehicle "disposed" if I fail to give authorization for work based on their estimate which includes substandard parts replacing those which were stolen. They are not allowing me to use my own reputable service center but forcing me to use their own provider who happens to NOT be BBB registered or listed and I can locate no information.
Long story short... My car was stolen and now it is being stolen again...
I will update this report with more details and images soon...
Simple online search seems to reveal this insurance company to be a scam. In my own case I was hit by one of their insured on 10/8/15. 10 days later they inspected my car and advised I should hear back from them within 3 days. 8 days later and I still have not heard from them. I call the adjuster daily, several times per day. He never picks up the phone. Sometimes I wait on hold for up to 45 minutes, I leave multiple messages per day, no return phone call.
I called the corporate number today to inquire since my adjuster has gone mia. They claim they have been unable to verify my story with the insured. I have provided police report, the other driver was ticketed and found to be at fault. But apparently if the insured just does not pick up the phone I am screwed, driving around town in a busted car. No one from this company has bothered to contact me at all.
American Access Reviews
While trying to save money I purchased insurance from this company... WORST MISTAKE EVER!!! Who knew that within 4 months of being insured with this company I would lose my car to a car jacker who abandoned my stripped car a day later. They stole the car on August 14, 2015. Today is March 7, 2016 and in one week it will make 6 months that I have been without my vehicle. American Access has dodged phone calls, e-mails and even lied to Texas Department of Insurance, evaded a BBB compliant and now is threatening to have my vehicle "disposed" if I fail to give authorization for work based on their estimate which includes substandard parts replacing those which were stolen. They are not allowing me to use my own reputable service center but forcing me to use their own provider who happens to NOT be BBB registered or listed and I can locate no information.
Long story short... My car was stolen and now it is being stolen again...
I will update this report with more details and images soon...
Simple online search seems to reveal this insurance company to be a scam. In my own case I was hit by one of their insured on 10/8/15. 10 days later they inspected my car and advised I should hear back from them within 3 days. 8 days later and I still have not heard from them. I call the adjuster daily, several times per day. He never picks up the phone. Sometimes I wait on hold for up to 45 minutes, I leave multiple messages per day, no return phone call.
I called the corporate number today to inquire since my adjuster has gone mia. They claim they have been unable to verify my story with the insured. I have provided police report, the other driver was ticketed and found to be at fault. But apparently if the insured just does not pick up the phone I am screwed, driving around town in a busted car. No one from this company has bothered to contact me at all.