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Alpha Knife Supply


Country United States
State Utah
City Cedar City
Address 646 South Main #170
Phone 425-868-5880
Website https://www.alphaknifesupply.com

Alpha Knife Supply Reviews

  • Jul 11, 2017

I was referred to Alpha Knife Supply when I started my knife manufacturing business. I saw that their prices were awesome and they had a good system for shipping their products. I purchased about $2,000 in knife supplies across multiple orders in just a week or two. This included metal, knife handle material, and other knife manufacturing products.

I also wrote Alpha Knife Supply to introduce myself and let them know I'd be a faithful customer going forward.

At first everything was great. Then what seemed too good to be true started to become the worst experience I have ever had.

I purchased all of a certain metal they had in stock on their website. I called to see if they had more of the same metal. They stated that they did and I spoke to Jessica about purchasing what they had left. Jessica stated they would get back to me with a figure and seemed excited by my request.

In the meantime I needed to purchase wider material and I went to their site to place another order. I noticed the metal had doubled in price. I thought this might be a mistake, so I called Jessica back and she stated she had told me the price was going up and that I had purchased some they had lowered the price on before.

There was no mention of a sale on what I bought but I understand this is their business and they are allowed to control prices however they want. I did ask if they raised their prices because they knew I was interested in the metal.

Apparently this question offended the owner Chuck and Alpha Knife Supply suspended 3 of my orders and demanded that if I wanted my materials shipped I needed to send a wire transfer for the entire amount.

At this point I had around $400 in supplies and knowing I would have to pay a $30 wire fee I added more to my order which Jessica was happy to assist me with. My order came to $866.16

I explained to Jessica I did not mean to offend Chuck and going forward if the wires would save them money I would try to order at least $600 to account for the wire fee. Alpha said they would give me a 5% discount but all my orders had to be paid in wire transfer now. This is okay if every time I order my orders are $600 or more. That would make up for the $30 wire fee.

I asked Jessica if I placed smaller orders if they would allow me to pay by credit as usual through their web site. She stated Chuck was upset and sending wires would restore the relationship.

I needed to place an order for $54 in materials and could not reach Alpha to discuss my purchase. With customer orders to fulfill I went ahead and placed the order. The same night my order was cancelled. I tried calling them in the morning and they did not answer my call. I emailed Chuck directly who stated my business with Alpha has been terminated and they will no longer work with me.

I am a veteran business owner, a Christian man and I run a non-profit along with a high end knife manufacturing business. I donate a lot of time to helping others, even helping others grow their knife businesses. In my 20 + years of successful business relationships I have not had one sour situation until I dealt with Alpha Knife Supply.

We live in a day and age where everything is being sent to China for manufacturing. It is companies like Alpha Knife Supply that cause others to have to look elsewhere.

We need more Americans that are willing to give good service, be respectful, and for crying out loud have some thicker skin. To be treated this way for simply asking a question is childish. I have already found other suppliers at even better prices. It took me a week to find them, but they exist. I would caution anyone who thinks about working with Alpha Knife Supply. I don't think they will last much longer if they continue to treat others the way they treated me.

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