I had a train delay getting to the airport in Rome on September 28, 2018, and arrived just under an hour before the 2:50 pm scheduled departure of the Alitalia flight to New York. We asked for boarding passes, and the ticket agent said it was too late. I asked again to board, but was refused by the ticket agent, who did not want to be bothered getting us on the plane.
She then told me to proceed to a customer service window some distance away, where I assumed I could be booked for another flight - on Alitalia or a cooperating airline. The response was “too bad”, no more flights today.
They would not seek to accommodate us on another carrier, nor agree to let us fly on September 29. The representative then said she could “book us” for September 29 at the cost of $3,000 per person.
I was shocked, and told her I could do better online. She said she would not issue any credit, and that our tickets were worthless. She would not give her name, and I asked to see a supervisor.
The supervisor said she would do nothing. We therefore had to fly Norwegian Air to Newark ($698.51 per person), and then transit over to JFK ($100.00). They have refused to respond to my inquiries requesting a refund of the $1,111.19 I paid for the two tickets.
This is a complete rip-off after showing us abysmally bad customer service.
Alitalia Reviews
I had a train delay getting to the airport in Rome on September 28, 2018, and arrived just under an hour before the 2:50 pm scheduled departure of the Alitalia flight to New York. We asked for boarding passes, and the ticket agent said it was too late. I asked again to board, but was refused by the ticket agent, who did not want to be bothered getting us on the plane.
She then told me to proceed to a customer service window some distance away, where I assumed I could be booked for another flight - on Alitalia or a cooperating airline. The response was “too bad”, no more flights today.
They would not seek to accommodate us on another carrier, nor agree to let us fly on September 29. The representative then said she could “book us” for September 29 at the cost of $3,000 per person.
I was shocked, and told her I could do better online. She said she would not issue any credit, and that our tickets were worthless. She would not give her name, and I asked to see a supervisor.
The supervisor said she would do nothing. We therefore had to fly Norwegian Air to Newark ($698.51 per person), and then transit over to JFK ($100.00). They have refused to respond to my inquiries requesting a refund of the $1,111.19 I paid for the two tickets.
This is a complete rip-off after showing us abysmally bad customer service.