We ordered a small amount of food for takeout, paid $13 and some change, plus a tip. Got to car and realized the order was something else. What we wanted was $9.99. I called them and they said they would fix it, then only charge a dollar and some change more, plus we get to keep the food I already paid for. I wasn't going to argue, so I agreed. They then bag up the food and I thought we were good. Get to car and realize that they didn't give me the food I originally paid for, only the 9.99 food item. I had two charges totalling $14.01 for a 9.99 food item.
I called to let them know they forgot to put the other food in the box and they basically chewed me out and the rude lady talked over me. I told her I would never step foot in her restaurant again and she didn't care. She lost my business forever. Looking at the big picture, it's only a small amount of money, but they could have handled the situation better. They're a newer business and you think that great customer service would be as important as the food served. I would not recommend this business.
Alchile Mexican Grill Reviews
We ordered a small amount of food for takeout, paid $13 and some change, plus a tip. Got to car and realized the order was something else. What we wanted was $9.99. I called them and they said they would fix it, then only charge a dollar and some change more, plus we get to keep the food I already paid for. I wasn't going to argue, so I agreed. They then bag up the food and I thought we were good. Get to car and realize that they didn't give me the food I originally paid for, only the 9.99 food item. I had two charges totalling $14.01 for a 9.99 food item.
I called to let them know they forgot to put the other food in the box and they basically chewed me out and the rude lady talked over me. I told her I would never step foot in her restaurant again and she didn't care. She lost my business forever. Looking at the big picture, it's only a small amount of money, but they could have handled the situation better. They're a newer business and you think that great customer service would be as important as the food served. I would not recommend this business.