Abode at Red Rock Apartments, located in Las Vegas and its management company, Sunridge Management Group located in Dallas, TX, is a sleazy, unethical company that will illegally retain your security deposit if you cancel your rental application. Our leasing representative was Ally Salcedo.
Unlike pretty much every other apartment community in Las Vegas, Abode at Red Rock demands that you pay the application fee, PLUS they require you to prepay the security deposit for the apartment at the time you apply! The Application Agreement states that a $100 “Application Deposit" will be applied toward the Security Deposit, but you must prepay the entire $350 security deposit. if you cancel the application prior to approval, they retain the Application Deposit as "liquidated damages”.
Everything must be paid up-front in cash or money order (no credit cards, so no recourse) at the time you submit your rental application. According to Nevada law, security deposits are always refundable. However, upon canceling our rental application, they claimed the entire $350 security deposit we prepaid was actually an application deposit and refused to refund any of it. This despite the Application Agreement clearly indicating the Application Deposit was only $100, not $350.
Our specific situation was myself and my girlfriend applied for an apartment rental at Abode at Red Rock. In the background check, they discovered some incorrect information, which wrongly stated my girlfriend had a prior eviction. She did not have an eviction and we provided documentation to prove that. Instead of immediately approving the application, they dragged it on for days and days, claiming it had to be sent to corporate for approval, etc... In the meantime, we were living out of a hotel room, since we had just relocated to Vegas from LA and we couldn't wait endlessly for the application to be approved.
Therefore, we applied to a different apartment community and were approved within an hour. At that point, we contacted Abode at Red Rock and asked them to cancel the application and refund the security deposit. We were fine with them retaining the application fee and even the application deposit, but legally, we were entitled to receive the balance of the security deposit back. Instead of acting like decent human beings and immediately issuing a refund, they acted like sleazy scammers, giving us all kinds of BS excuses, claiming the entire $350 was an "application deposit", not a security deposit and therefore not refundable, even though the agreement we signed specified a $100 application deposit.
We initially requested the refund from Ally Salcedo, but once she realized we wanted to cancel, she quickly turned nasty, so we asked to speak with the building manager, Susie, who started out friendly but soon turned nasty as well. At that point, we asked to speak with someone at corporate and began communicating with Michael Lenart who was a complete smart-a*s. Each time I called him out on his lies, he changed his story.
It's amazing to me that a big company like Sunridge Management Group, employs incompetent nincompoops like Ally Salcedo and Michael Lenart to interface with customers. They seriously need to take a customer service training, as their ineptitude is certainly costing Sunridge Management Group many thousands of dollars in lost rental income. The total amount at stake here was a whopping $250, which they could have easily refunded and avoided all this grief. I don't really care about the money, but I'm angered by the principle of being ripped off by these unscrupulous people. It makes me wonder if Sunridge Management Group's senior management team is even aware of how poorly their employees are representing their company to the public.
If you plan to rent an apartment in Las Vegas, do yourself a favor and avoid this scam company at all costs. Actually, learn from our experience and NEVER pay any type of apartment deposit in cash, until after you're approved and ready to sign the lease, as once you pay it, you're completely at their mercy to issue a refund. If you pay by credit card, you can always dispute the charge. The fact that Abode at Red Rock only accepts cash is a major red flag.
Abode Red Rock Apartments Reviews
Abode at Red Rock Apartments, located in Las Vegas and its management company, Sunridge Management Group located in Dallas, TX, is a sleazy, unethical company that will illegally retain your security deposit if you cancel your rental application. Our leasing representative was Ally Salcedo.
Unlike pretty much every other apartment community in Las Vegas, Abode at Red Rock demands that you pay the application fee, PLUS they require you to prepay the security deposit for the apartment at the time you apply! The Application Agreement states that a $100 “Application Deposit" will be applied toward the Security Deposit, but you must prepay the entire $350 security deposit. if you cancel the application prior to approval, they retain the Application Deposit as "liquidated damages”.
Everything must be paid up-front in cash or money order (no credit cards, so no recourse) at the time you submit your rental application. According to Nevada law, security deposits are always refundable. However, upon canceling our rental application, they claimed the entire $350 security deposit we prepaid was actually an application deposit and refused to refund any of it. This despite the Application Agreement clearly indicating the Application Deposit was only $100, not $350.
Our specific situation was myself and my girlfriend applied for an apartment rental at Abode at Red Rock. In the background check, they discovered some incorrect information, which wrongly stated my girlfriend had a prior eviction. She did not have an eviction and we provided documentation to prove that. Instead of immediately approving the application, they dragged it on for days and days, claiming it had to be sent to corporate for approval, etc... In the meantime, we were living out of a hotel room, since we had just relocated to Vegas from LA and we couldn't wait endlessly for the application to be approved.
Therefore, we applied to a different apartment community and were approved within an hour. At that point, we contacted Abode at Red Rock and asked them to cancel the application and refund the security deposit. We were fine with them retaining the application fee and even the application deposit, but legally, we were entitled to receive the balance of the security deposit back. Instead of acting like decent human beings and immediately issuing a refund, they acted like sleazy scammers, giving us all kinds of BS excuses, claiming the entire $350 was an "application deposit", not a security deposit and therefore not refundable, even though the agreement we signed specified a $100 application deposit.
We initially requested the refund from Ally Salcedo, but once she realized we wanted to cancel, she quickly turned nasty, so we asked to speak with the building manager, Susie, who started out friendly but soon turned nasty as well. At that point, we asked to speak with someone at corporate and began communicating with Michael Lenart who was a complete smart-a*s. Each time I called him out on his lies, he changed his story.
It's amazing to me that a big company like Sunridge Management Group, employs incompetent nincompoops like Ally Salcedo and Michael Lenart to interface with customers. They seriously need to take a customer service training, as their ineptitude is certainly costing Sunridge Management Group many thousands of dollars in lost rental income. The total amount at stake here was a whopping $250, which they could have easily refunded and avoided all this grief. I don't really care about the money, but I'm angered by the principle of being ripped off by these unscrupulous people. It makes me wonder if Sunridge Management Group's senior management team is even aware of how poorly their employees are representing their company to the public.
If you plan to rent an apartment in Las Vegas, do yourself a favor and avoid this scam company at all costs. Actually, learn from our experience and NEVER pay any type of apartment deposit in cash, until after you're approved and ready to sign the lease, as once you pay it, you're completely at their mercy to issue a refund. If you pay by credit card, you can always dispute the charge. The fact that Abode at Red Rock only accepts cash is a major red flag.